Allina Health Wellness Visit Good personal attention…read more Staff was professional. After Visit Review is comprehensive.

After seeing my regular doctor for over 10 years, the downtown Allina Clinic closed, and I had to…read morefind a new clinic and a new doctor. I went to see Dr. Martinez for my annual physical for the first time, anxious and excited to meet the new doctor I picked. I made the mistake of assuming that my time with her would be similar to the many physicals I had before.Unfortunately, things turned sour the moment I saw her. My experience with my previous doctor was always about my care, and her full attention was on me to examine me and answer all the questions I had during the ~30 minute physical exam every year. There was nothing I couldn't ask her in that time that would trigger a different billing code other than an annual physical.Dr. Martinez immediately made my visit's focus about billing, wanting to change my appointment to an acute visit instead of a physical because I had questions and updates about my health--which was just standard practice between my previous doctor and me. I didn't have any new symptoms that had not been discussed with other doctors before, but somehow I got billed for both a physical and also an acute 30-minute office visit.My whole visit was 30 minutes long, which included my wait time while she was running in and out, wait time for labs, and the lab work itself. So even if she interpreted my general health questions and updates as something outside the scope of a physical, I'm not sure how she could bill me for a full physical and a 30-minute consult when I saw her for 20 minutes max--and I'm being very generous with that estimate.She was mean, argumentative, completely unhelpful, condescending, and used split billing as a predatory billing practice. She is the definition of how to take care out of healthcare.

Quality of care was good, but beware if you don't pay your copay or coinsurance at the time of your…read morevisit. They never sent a bill then sent us to collections with absolutely no contact whatsoever from them. Would NOT recommend this clinic for that reason.

Grateful for this urgent care because I've had to stop by twice already but both experiences were…read morefairly pleasant. Not a super long wait time on Sunday mornings, although there isn't a lot of time to ask questions after your diagnoses since they move quickly. Staff is also always friendly.

I went here last night for the first time and my Nurse Practitioner was awesome!!! He helped me…read moretremendously, didn't lecture me for not going to a regular Dr. and didn't push any vaccinations. Love him!!!

I was just refused from my appointment because I was late. I was late bc this clinic had been…read morerelocated and I went to the old address. When I called the minute clinic phone number I was assured as long as I arrived within 15 min I would be seen. I arrived at 11 minutes after my appt and checked in, leaving my debit card number to be charged for the visit. The health care provider came out and saw I had checked in, then went next door to the medical assistant/nurse who takes vitals. She came out at 15 after and told me I would not be seen. My appt would have taken 5 min (ear check) and they refused to take vitals or check, there were no patients in the waiting room and the next appt was in 10 minute, they declined to help me by seeing if there were other appointments available that afternoon, they offered no channel for leaving feedback. While apologetic they were inflexible and dismissive. I will not go to this location, and would be hesitant to use Minute Clinic again knowing they have no mechanisms to take care of complaints on site, and staff are not encouraged to deliver customer service to help clients. In a world where private urgent cares are the last option for quick and inexpensive care, take yourself down the road to Med Express. Staff are responsive, helpful, and were able to expedite my visit.

I like the one stop nature of this facility. There is parking available, a pharmacy inside, and…read morethey can do labs. The check in process was easy and the ladies at the front desk were lovely. Rae got me settled it and she was just honestly the best. She was so kind and patient and really made me feel confident in my choice to come here to get established. I chose this facility because many of the providers were listed in a recent article of the best physicians in Minneapolis. It's a teaching facility so I was able to see a second year resident. I was able to read their bio ahead of time which was really nice. There was a med student in my appointment which was hard for an initial appointment (though I did consent). It would've been nice as an initial appointment to just be with the physician. Dr. Christianson was thorough going through my medical history and getting things updated. I feel like they really care and inspired confidence in them as a provider.

Overbooked and understaffed. I don't bother showing up 15 minutes early because they call me in 30…read moreminutes late anyway. The doctors don't feel any sense of urgency but they are nice enough. Not the best clinic but I'm sure there's worse.

I have been a patient at Park Nicollet for over three decades. Awhile ago I lost my job and needed…read moreto cash pay for medical help. The most recent example of the exploitation of those who are without insurance is a 10 minute phone call "virtual visit" I requested for some antibiotics to be prescribed for bronchitis. The doctor who called me (Dr. Kim) was helpful and issued a prescription for the antibiotics, but I was SHOCKED to see the bill for $512 for a 10 minute phone call... And that, ladies and gentlemen, is a perfect example of all that is wrong with Big Pharma and their ruthless control over the Medical-Industrial-Complex today...

I recently had a colonoscopy with Dr. Oliver Cass. I was dreading it for years but I had an…read moreabsolutely wonderful experience with Dr. Cass. I typically do not take the time to complete surveys or give feedback, but I feel compelled to share my experiece with him. Dr. Cass was a wealth of knowledge, kind, compassionate, and took the time to walk me through the entire process. He answered all my questions prior to the procedure and sat with my husband and I after to explain his findings. I have never had an experience with a physician like this. My husband continues to randomly remark about what a wonderful man he was. And he truly is. I ended up having several polyps and he suggested I come back in six months. I will have no anxiety about going through this proceedure again because I trust him 100% and know the experience will be painless. He should teach new doctors what exceptional health care looks like. The man is truly a gift. Stephanie J

Billed my insurance incorrectly and no one picks up the phone to correct it. Yet they are not…read moredelayed in continually sending me text reminders.

I have been coming to this clinic since 2014. HCMC has been a good hospital to me…read more My doctor is Ayham Moty MD he has been very thorough all these years. People come here because they have excellent doctors. Immigrants come here and they are treated nicely. Parking is always available. The place is always clean and the pharmacy always super busy. They ship it to you if you need to.

I was scheduled to have shoulder surgery and we checked in about an hour an a half before the…read moresurgery and the receptionist was super cool and we found our she was going to San Diego, so we gave her all of our tips and tricks. The they brought me back into pre-op and my nurse Nicole was AMAZING and they put in my IV and my anesthesiologist came in and was super cool, Dr. Potter. Then I don't remember much after that, except waking up in the recovery room and they decided to keep me overnight. The night nurses were great and I had a breakfast sandwich for breakfast, which was actually pretty good. I did some PT and OT before checking out and they were both fantastic. A great experience overall, with super caring nurses and doctors.

HORRIBLE experience! Would definitely not recommend and in fact would change my insurance rather…read morethan go back there! I had a 10 hour cervical surgery on a Wednesday and got to my room at 8:30 pm. The next morning (Thursday), the discharge nurse came to talk about releasing me on Friday. I told her my pain was not under control. They did release me at noon on Friday because I passed PT and OT and "upped" my Oxy for pain management. (I really felt like I was being kicked out, and was not given enough information on what to expect going forward.) My pain shifted to my back on Saturday and I ended up in the Methodist ER for 6 hours. They just gave me the same pain meds I had been prescribed and wanted me to take an MRI. I couldn't even lie still I was in so much pain. At 2am, we just walked out without any resolution. It was also a HORRIBLE experience.

I have been coming to this Park Nicollet since I was little. The quality of care here seems to…read moresurpass anything else I've experienced. The doctors are highly knowledgable (besides the urgent care doctors) and the nurses are always so very friendly. I usually go to family medicine, as my primary Doctor is an absolutely god send (he knows just about everything and is will to try everything to make sure you're doing well). My only complaint, is that their urgent care doctors are absolutely horrible. They always seem to be in a hurry and act as if you're bothering them. I went in for an infection in my hand after being bitten by a cat (if bitten by a cat visit a doctor immediately, they can be life threatening), the doctor came into the room and had the audacity to say "it's infected, put some antibacterial soap on it." That was it, he left. I then visited a different urgent care, in a different network, and got the appropriate care needed (ended up being a level 4 infection that needed to be drained and pumped full of antibiotics). So, will I be back? Yes, because although urgent care here is awful, I rarely visit that side of the clinic anyway. Everything else is absolutely phenomenal!

Went to Urgent Care at Park Nicollet to get an antibiotic for a ear infection. Waited 30 minutes to…read morebe seen. All of the check in Staff were very kind and one Receptionist went above and beyond to make sure we had everything we need to be as comfortable as possible while we waited to be seen. PA-C McGown was patient, kind and extremely informative on some other questions we had not in regards to the reason we were actually there for. She listened to our perspective and understanding of my partners medical history, and took my partners thoughts into consideration. All in all it was a great visit, Great PA-C, Great Staff.