I will miss the Staff and patients at 2East. Mom had good care while she transitioned...thank you for the care you provided her.

Therapy is great! But Lord help you if you have to go into East wing. $370.00 a day for sharing a room is not worth the money. The aids cater to their favorites and ignore others making excuses why they have left you when you needed help. read more

This place is a disgrace for a rehab / nursing home!!! My heart just breaks for the residents that live there. I would NEVER recommend this place. Most of the staff, man handle their patient as they are not told they the patient is there even through the hospital updates them. The reason we went here is because they stated they would check my dad blood level. come to find out no one knew anything about dad having MDS. a blood condition. When my dad left the hospital, he was off narcotics but because they never answer call lights his pain level got so high they put him back on the narcotic. He needs PT but he was so doped up all he wanted to do was sleep and that delayed his recovery. The nursing and aids let call lights go off for over an hour. I was there with my dad and watched as 3 rooms call lights stayed on for over 45 minutes and no one came, I looked out his room and they were at nursing station. I watched them look at call lights but not answer them. I finally went out there and complained. My father laid in his bowel movement for almost an hour before they came to clean him up. There are a couple of good employees. This place needs more staff as it is very clear they are shorthanded. I had to ask about hygiene for the patient as my dad was there 5 days before they showered him, and they only did it because questioned why they have not showered him. I got his teeth brushed not them. the food is disgusting looking no flavor. We had a meeting with the head nurse, director of nursing, plus more and they lied at the meeting but luckily, we were writing down everything we saw, or dad told us about and we were able to call them out. The day I dad was transferred out to a better place his ride was not coming till around 11am. they got dad up and dressed at 7am for no reason but to be mean. Then there was a problem with his ride, and they told my stepmom if something happens to dad it not their responsibility and he's on his own. What kind of place says that.???? NEVER let your family go here!!!! I don't want to even give this place 1 star read more

Care givers are friendly. But this review is more about their food. Food portions are SMALL and my uncle is still hungry. They also serve the same menu WEEKLY. For example they serve 3 different types of turkey throughout the week. Maybe provide more of a variety? We have been bringing our uncle food since he is already sick of what they are serving. read more

I am thoroughly impressed with the team that takes care of my Step-Mom. Joy (SW), Vicky (NM-1W), and Mary Jane (Optimum Nurse) have been responsive, professional, supportive and patient. A big shout out for the team on 1W - All Shifts! No matter what time or day I visit they all are great! I especially want to acknowledge Daisy (2nd Shift Nurse) and Vivian "V" (Aide-2nd shift) for their patience, kindness, support and professionalism. read more

I've been at several nursing homes that provided neglectful care I came from Crossroads (Kenosha) where they caused me to lose my leg and I was constantly going out septic because they were not drain my urine bag every shift. I came to Ridgewood Care Center after my above the knee amputation. Since coming here my health is stabilized, the rooms are clean, their meals for the most part are pretty good. They have a lot of activities. And the staff here tries to do what they can for their residence. The Rehabilitation team is excellent here. They just put in a new dialysis center and now residents that have to do dialysis can do it right here at Ridgewood. They have a little general store where you can get things. And also a beauty salon. I am currently waiting for disabled housing. And will be moving back to the Milwaukee area hopefully , sometime soon. This is the first facility that I seen bring in the agency when they don't have enough staff of their own. I give them 5 stars because, they do try to address any concerns you may have. My power chair broke down the first week I got here. And a resident that passed away their family donated their power chair and they gave me the first option to use that chair until I could get a new power chair. I thought that was very nice, because without my power chair I can be independent especially being a double amputee and having seating issues and rotator cuff injuries and surgeries. They try and go above and beyond for their residence. Nursing staff is very nice, actually all the staff here is amazing. read more

my grandma pressed her call light at five o'clock and four minutes later a CNA comes in and ask what she needed and she said pain medicine because of her leg. The CNA said that okay ill let the nurse know. Now six o'clock still no nurse came in, and she pressed the call light again, the CNA comes in and ask what she needed and again she's says pain medicine, she said once again she'll let the nurse know. Now 6:30 and still no nurse came in. read more

My elderly father had a terrible experience at this facility recently as he rehabbed from serious surgery that required the family to move him to another care facility immediately to get proper care. He was given improper medication that made him sick , nobody knew where his medical charts were, the staff was surly and unpleasant from the moment we arrived, and we were very concerned about the competence of staff. My father required a specific medication and quality physical therapy to recover properly and we were in serious doubt as to whether he would get either here. The food was not good, his TV was broken, he was very uncomfortable from a room temperature he could not fix...it was really a bad experience. I know Ridgewood was good once but it has come under new management and the whole place obviously suffers as a result. DO NOT GO HERE. read more