Infested with roaches. Horrible experience for a first time apartment. Had to break lease as we…read morenotified the office and they honestly could have cared less. Julia said they sent in exterminator to help but problem persisted. Decided to break lease and Gabrielle said she was never notified from Julia about the bug problem. Uhm, multiple people have had this issue so Im doubtful nobody knew about it. Out 10k+ after breaking lease as I refuse to live in a health hazard. Even with the problem being on their end had to pay 2 month rent fee to break lease and put in 60 day notice. Another 4 months rent out the window. Had to throw away a new couch, kitchen gadgets and tv/tv stand to avoid bringing problem with me. Breaking the lease should have been simple but no, poor communication on their end. Stay away at all cost.

Parking terrible, hallways smell like weed, even cigarettes if a neighbor smokes it comes right…read morethough , dog bark constantly, really loud complex,seems like they approve anyone , i felt like only certain people actually go to work that live there,I even saw people shootin dice in hallway, wish they would do something with the lot , put more parking or basketball courts up or something

I usually don't leave reviews, but for this instance I decided to mainly because people may be…read morelooking for a good place to live, but have no idea to the truth about Macdade Apartments. To save most people the time, energy and money, I hope this helps. I ve been at Macdade apartments for several years now and seen it all and been through it all with this complex, from management to maintenance. I ll go through each category, so you can have a good review and idea about my information. Appearance, gym, pool: Clearly the apartment complex is very old, but for the rent amount you would think this was a gated community with a community pool. I have no idea why they false advertise about a pool and gym but I assure there is no pool on site no gym. What it was, there was La Fitness in the Raymour Flanginan plaza, where Macdade brought a couple of gym passes for a few "new" tenants. When I spoke to LA Fitness, they clearly said no not anyone can get a gym pass from Macdade and they had only brought about 50. So that means they chose who they gave the memberships to, (macdade apts) I never received one. Ok LA fitness closes down and their is a another gym that was behind now closed Rite Aid. This is where they have a pool in that gym, now once again I went to that gym and asked for my gym pass, as a resident of Macdade, and they stated Macdade only brought 10 passes. Fine, ok, but for Macdade to have always advertised gym and pool, and tenants not receiving that, I believe that was false advertisement. I actually never knew anyone at the apartments that ever had those memberships. But if you think or believe their is a gym and pool on site, their is NOT APPEARENCE: The apt is very very old. I had a lot of mildew situations in the closets. It would be so bad, that the clothing would pick up the stench. I understand that buildings get old, but for the rent amount, I think the mildew should of been taken care of. When I explained to them that the mildew was so bad, they told me sorry but the building is old, its expected to happen. But the mildew grew to the fact that it got on my clothing and shoes, so bad that they had to thrown away. ROACHES: There is a VERY bad case of roaches. I dont know if its the whole complex, but my floor for sure The roaches are bad. I had roach traps, roach sprays, roach bombs, nothing seemed to work. Roaches in the kitchen, roaches in the bathtub, roaches in the room, they were everywhere. Now Im a neat freak, and it was still a bad case of roaches. MICE: Now this is worse than the roaches. They had a lot of mice, I mean a lot. When I first seen one I went to the office to report it, the lady said yea is bad but here is some mouse food trap, she gave me something green. I looked her like wow, ok, so this is the only solution offered. The mice thing is bad, now had it been 1 even 2 ok, but they were a family of them. I brought mice traps at the dollar store, brought mice house bombs, sticky mouse traps, everything I could of think of. The mixture between mice & roaches, I was disgusted. I know rodents can happen, but this company was too cheap to pay to fix the problem. LAUNDRY: Their is a laundry room, their is about 2 washers 2 dryers in each building. And you have to pay about 5 dollars to load their laundry card. Now its not a bad thing, but of course it would of been nice if we had laundry installation units in our apartments. Most people go off site to do their laundry and I did as well MAINTENANCE: Their maintenance team are not an on call available team. They will come immediately if you have a flood in your apartment, but if something is broken, I pray you have patience. I had several issues, from flooded apartment because their pipes were broken and would flood out the apts. I had leaking roofs, and that took awhile to be repaired. Fridge never replaced, stove old, never replaced, shower heads broken, toilet broken, replaced after several months. Carpet cleaning is a headache. They do give you a cleaned carpet, but after that you have to clean it yourself, so invest into a shampoo carpet cleaner. When you call on maintenance, like I stated they take a LONG time to respond to the issue. STAFF: This is what bothered me and what was interesting about them. They had many, and I mean many different workers working the office. They changed their office staff , like they changed their underwear. By the time you got used to one face, a new one was there. PAYMENTS: They now only accept mailed payments to their NJ office or you can make a payment online. They used to have it where you can leave it in a secured box by the office, but now made it inconvenient for tenants. Their online payment never seem secured and they require a fee and if you mail it, you have to have it mailed in time for them to receive it. If you are even 1 day late of them receiving their payment, you had a noticed slid under your door. You would have a late fee, 10% of rent, most people had to pay 95.00

I think this place is ridley's best kept secret. For that amount of rent you can't get anything…read moreclose to the quality you get from them. The apartments are beautiful, relay nice office lady and ( since I've been here quick and courteous maintenance staff). In today's day in age were the bottom dollar is what counts it's nice to see that some people still care enough to treat you like a person.

AVOID AT ALL COST. NOT WORTH THE MONEY…read more Pros: we got lucky we had a cool neighbor CONS: -Mouses in the winter time roamed our apartment and we had to ask the landlord to get an exterminator for us 3 times but they just placed mousetraps for us. -Huge crickets got in to the apartment somehow and hid in closet -The rehabilitation center in the other side of the apartment can see us through our bathroom window. No privacy while showering unless we put up curtains but when we did, our ceiling became super moldy since not that much air circulation. (We opened the tiny window & it still didn't help.) -THIN WALLS. We could hear everything our neighbor was doing and saying. - The thermostat barely ever worked correctly because of the old wiring in the unit we stayed in. - We mailed a letter to move out three months prior after our first year staying there & the landlord office people told us they never received it& automatically renewed our lease without us knowing. Three days before our move out, they told us they never got anything from us& we were stuck there for another year. We were SUPER unhappy. -I got blocked in by neighbors because not that much parking available and I had work at 6am the next day. Not fun knocking on doors asking whose car it is that needs to be moved. -You're near a hospital if you live here so you will hear sirens from the ambulance constantly. -Neighbor kids running and screaming in the parking lot, throwing balls. -Only 1 parking space per apartment unit and there were guest parking but it was usually full from people's second cars that they owned. -Dumpster is alllll the way behind the building. Kind of far walk depending on the unit you're staying in -Laundry $1.50 +Dryer is $1.50. Usually taken up by other neighbors. Tuesday's are good days to do laundry though. - neighbor kids broke my car window with their ball - neighbor kids playing "wall ball" hitting their ball against our apartment and can hear it from the windows. Had to tell them to stop multiple times. Overall 1/5 Do not stay. Not worth your money. If you want to spend $1275+ for a two bedroom, I recommend checking out Village at the Fox Point in Wilmington. It's about 15 minutes away from this place &It's much nicer for what you get! Plus they offer townhomes WITH washer and dryer in unit for the same prices. If you rent this place, good luck! DO YOUR RESEARCH! They have other properties as well but not sure if it is good.

5 stars all the way! I honestly nothing but great things to say about Hearthfire Holdings / Sergio…read moreand Corinn. They were our first Philly apartment and I'm so thankful we found them, it was a wonderful experience. Our unit was well built and beautifully finished! I loved how Sergio and Corinn were quick to respond when we reached out. In addition to that, they are very understanding when it comes to any issues that arise. We were treated fairly and would recommend them to anyone looking for a place in the Philly area. Marissa and I will miss working with you, thanks for taking care of us for 3 years!

Nothing but great things to say about this company and Sergio and Corinn. Class act all the way…read morethrough. Sergio and Corinn are friendly, knowledgable, professional and the easiest people I have ever dealt with in this capacity. No matter the issue or question I had, they would respond almost immediately, and work with me, even on a Sunday evening. The apartment I rented was finished the day before I moved in, so there was no issues on the cleanliness or state of the apartment. Sergio and Corinn were in touch with me throughout the move-in and I appreciated that immensely. They also kept in touch throughout the year to check in and keep us updated for the weather conditions and such. They truly put together a clean and welcoming apartment and it was clear to me they truly wanted to make those of us who rented from them welcome. I felt bad about leaving the apartment as I knew I would miss having such a good company to work with. If you want top quality service and professionalism, take a look at Hearthfire Holdings. You can't go wrong here.

I'm a little confused about the negative reviews. I've been…read moreliving here since 2016 and I can say I don't have one complaint. Of course nothing is perfect. No bugs .. maybe a spider.. but, that's expected in any apartment or a house. All my neighbors are great ! The staff is extremely responsive to any questions I might have.

I'm a current tenant at Presidential square Apartments, and the negative reviews about the office…read morestaff is bogus! Everyone that works in the office is very nice and has been since I've been renting here for the last 10 years. I never had an issue with maintenance either, they always repond promptly . Personally I love it here , and that's what made me want to stay with Presidential Square this long

First, the sanitation on the property is unacceptable. Trash is scattered throughout the back walk…read moreareas, which has exacerbated a rat problem near the dumpsters. This is a significant health and safety hazard that requires immediate attention. I have attached photos and videos documenting these issues. Additionally, there are ongoing noise disturbances. Residents there scream at extreme volumes multiple times a week along the walkways and corners of the building. Although the police were called twice, the situation was not de-escalated. The responding officers acted unprofessionally, shouting at health staff and nearby residents rather than resolving the disturbance. As a result, I feel unsafe and unable to open my windows or use the outside space. Given that these security, sanitation, and noise issues are recurring. Avoid this place.

Never quite here. Cars are being detailed in the parking lot. Neighbors argue all night long…read more Ignorance with their car radio as loud as possible outside the bedroom window. Basketball bouncing through the laundry room. Phone conversations nobody else wants to hear

I have been having issues with my HVAC for 2 weeks now , they inserted a Home Depot 5000 BTU unit…read morein the thru the wall safety caging to no avail , it is not sufficient to cool the areas needed . The rooms are constantly 82 + degrees , in this heat wave this is unbearable and quickly becoming a health concern . Numerous and multiple requests for service and help have been made . MAINTENANCE refused to come on site Saturday after an emergency call was placed to the answerig service . After a few hours elapsed another call was placed and the answering service informed me that MAINTENANCE WOULD NOT COME out to address the issue and to follow up on Monday , the service refused to reach out to the management team . P.S. you don't even deserve a star

I wish I could give this apartment complex zero stars. I visited the complex during late September…read moreof 2008, and I was disgusted by what I saw. I found the grounds to be disturbingly unclean. When I spoke by phone to the management about this, I found abject rudeness to the point of downright nastiness. Finally, I informed management that I would drag the story about the conditions at this complex all over the media. A woman responded by saying "you can drag this up your a$$," and hung up on me.