Had lots of issues and discovered that the manager has literally ZERO riding experience at all and…read morethe assistant manager is only 19 years old with essentially no experience either. Do ANY of the employees actually ride? This place used to be full of actual riders whose opinions I trusted. Not anymore. Last visit I overheard a customer say he had ridden two days out of his way to pick up some brake pads. They were incorrect and not in stock. He was SUPER pissed and the manager that screwed up didn't even APOLOGIZE!

I've to this place many, many times before. They always have great deals on quality items!…read more I was there today and Kevin, customer sales rep. was super friendly, we joked the whole time. "BUILT" brand products (most) are 1/2 off! Actually many items are 1/2off. Hurry in, and tell Kevin I sent you

They tried to low ball me on a bike I wanted to trade in. Offering me 1500 on a 4000 dollar bike…read more Not my price that is kbb completely disrespectful. Then call me and tell me to grow up because I'm butthurt about it. Because they got a one star review

They sold my friend a bike that locked up 1 mile down the road and offered him to trade straight…read moreacross for another bike. They proceeded to show us two more bike he could trade for we decided that the Harley was the better option. He signed the title, When we were ready to leave and they wheel out a third bike they hadn't shown us and Tried to say that that's the bike he signed The title for. He got his money back but it's just sad they try to scam people like that, not a good look for a dealership

Always been my go too. They'll take care of you. Have purchased there since the 1978.read more

This is the review of customer service. I have a pretty old bike and this place was nice enough to…read more both listen to what was going and and to tell the truth! No one does that anymore. Seth at service said if he thinks they can fix it they will, but if not he knows a good place that can! That is all people are looking for, good old honesty. I will update later as to a service review.

Took my bike for a tire, oil change, air filter and chain lube. The quote prior to me bringing my…read morebike in was $240 for the tire, $100 for the service(Honda of Russellville charges $125) and I asked them to look at a blinker which just had a wire disconnected (10 minute job). I was told when I dropped the bike off that if anything else needed to be done to it, I would be given a call to ok the extra cost. I was expecting $350 plus tax. Picked my bike up and was handed a bill for $550... of which $173 was not paid after some cursing by both parties. That's right. They tried to charge me 300 dollars for an oil change, air filter and chain lube on a CBR 600. I will never be back. Shakedown, pure and simple.

Two days from home and The Twisted Grip the was the only shop within 100 miles that had the chain…read moresize I needed. It turned out that the owner ordered his replacement chains with several extra links for situations like mine (rather than just the exact size of typical/common bikes). They put aside what they were working on in order to prioritize my work and made me feel welcome while I waited. As far as I can tell the work was perfect and thanks to them I was able to finish my trip. I definitely recommend!

Lots of amazing Powersports! Motorcycle's, side by side's, boats, jet skis, 4 wheeler's ext…read more Definitely worth a trip there when making your new purchase!

I had an extremely bad experience with Riggs Outdoors. Not to go on a total rant, I'll hit the key…read morenotes. First, they are not open on the weekend making it very difficult to do business. I had to take vacation to purchase my bike. The first day of vacation they were too busy to complete my paperwork, so I had to burn another day to finalize the deal. Next, the paperwork was not done correctly (dates were not correct) and they needed me to take another day of vacation to come to store to sign new paperwork. I did not have any more vacation so they mailed me the paperwork. I signed and sent back the day I received it. When I received the paperwork from the credit union, I was already 5 days late on my payment. Very frustrating Each time I discussed my aggravations, I felt as through they wrote me off. Maybe it's because they are a big business, or they do not have passion for Moto sports but I can not recommend this place for your Moto needs and I will use Fayetteville store or shop out of state. I feel it will be worth my time.

Recently sold my Ninja 300 and went in to check out a couple of Bikes and was promptly met by Sales…read moreRepresentative Justin Brown. He was warm and friendly during his introduction and showed me a recently trade in version of the model that I wanted to look at. He started the bike up and allowed me to get a feel for the bike. We then went in side and he showed me the other bike I wanted to check out. He courteously pulled the bike out of the row so that I could get a better view and feel for the bike. After discussing some of the specifications he offered to print me a brochure of that particular model and gave me pricing on the models available. Justin did an excellent job of being professional and attentive and even offered to set a time for me to come back and test drive the bikes on a testing course they have. I had a great experience and would definitely anyone looking for a new motorcycle or atv come visit Justin, I know I will once I decide which bike to go with.

I cannot say enough about Rob and his team... I've never met you Rob - but you are one of my…read morefavorite people on this Earth, and I just can't thank you enough f...or everything you did for my husband and I when we were stuck with a broken down motorcycle and 600+ miles from home. Below is the review that my husband wrote on the Yellow Pages, and Google - I just wanted to add my own praise as you truly deserve it! You cannot imagine how much you helped... And we definitely thank you from the bottom of our hearts. Top notch service technicians at this location that helped find an issue on my brand new XC that was overlooked by my home dealership. Hats off to the professionalism of everyone I talked to and worked with, especially Rob the owner. He redirected efforts to my bike from others since I was stranded 600+ miles from home on a bike trip. He also worked with the Victory warranty department on my behalf and saved me $500+ dollars in towing bills since I was 2.5hours from his location and the two other closer dealerships (North Arkansas / Southern Missouri) wouldn't work with me to help. Excellent showroom worth visiting and definitely worth letting them work on your bike and other equipment.

Was looking for Polaris Ranger 570. Didn't have one in stock, others I contacted didn't as well,…read morebut had one being shipped the next week. They kept me updated on when it would arrive. Bumping against when I left for deer camp they put a rush on assembly. Actually got it ready a day early! Many thanks to Eric for a seamless selling process. Paperwork was ready when I arrived and EXACT amount agreed to. Took less than 20 minutes to complete the transaction due to her having everything lined up and ready. Excellent customer service!!

Another repair gone wrong at Rock City Harley Davidson. Honestly, I don't know why I keep going…read morethere. They used mixed matched nots and bolts to reattach my rear fender. They did not use thread lock, it vibrated off 124 miles later scratching the hell out of the paint. I go back with the parts and they are very rude in service department, then the punk manager refuses to fix their mistake and curses me

In every city I visit I go to Harley and collect chips and see if there is anything exciting in the…read morestore. While I was In this Harley I found all types of clothing. I was very impressed. The prices were impressive and the staff were very friendly, and helpful. I saw a few things for my big day in October .