Dr Shimotzu surprised me when I had my first appt. I told her I had never ever had such a…read morecomprehensive visit with a provider. I trust in her referrals and recommendations for my health. I have the confidence in the fact that she knows me and my health. When I had my latest surgery, she once again made sure she gathered the medical information to fully understand what all was going on. I feel it would be very difficult to find another provider quite like her. These are words from a nurse that has worked with many different physicians out there! She's the best!!

I love this office and seeing Doctor Shimotzu, I feel she really cares about you and your well…read morebeing. The only negative is the appointment availability, if I have something wrong with me my appointments are always next day or within a week. However, if I call to get a physical wellness exam my appointment gets pushed out 4-6 months. It makes me sad because I like to keep tabs on my health every year but having to book so far in advance seems a bit extreme especially since my schedule or circumstances may change during the window that I am waiting. I don't have any chronic illnesses or huge health concerns but diabetes, cancer and high blood pressure run in my family and I would rather be proactive now that I do not have issues in hopes that my preventative measures will allow me to catch an illness earlier rather than later. I do hope they start allowing more flexibility for physical exam appointments. It would be nice if there was a balance of sick visits and physical exam visits available. Also, the front desk staff really needs to work on being more friendly.. I feel that they are always less than eager to help and when you call treat you as if you are a nuisance.

I only go to Shavano Family Clinic once a year for my Medicare checkup. . Every now and then I like…read moreto revisit my patient portal to review my test results. No matter how many times I reset my password it NEVER WORKS. I GIVE UP. The patient portal is soooo FRUSTRATING. There needs to be an easier way.

Ke Locke and team do a great job and I have always felt well taken care of there. I trust these…read moreguys more than about anyplace I've been in my 55 years of life!!

DO NOT WASTE YOUR TIME OR $ in this place. The receptionist is BEYOND rude and has no customer…read moreservice at all. I went in for an appointment today and was approached by her with an issue and she was so incredibly rude and had terrible delivery. This is not the face you want representing your clinic. The doctor is amazing but her sister needs a different role if that is how she wants to treat customers. I never complain and leave reviews but I will be sure to let everyone know to not bother with a clinic that has 0 compassion and driven with attitude of a women like that.

Great staff. Took me in for a day-of appointment and the…read morestaff really bent over backwards to get me in for a procedure. I had major anxiety coming in and every single person there was so warm and sweet. I had to drive from Austin and I seriously have no regrets. Thanks all!!!

My husband and I came in for a scheduled appointment with his primary care provider following a…read morerecent accident. He had already been treated in the hospital and was specifically instructed to follow up with his PCP, and he was also due for his annual visit. Unfortunately, we were met with extremely poor customer service at the front desk. The receptionist repeatedly stated that the clinic 'doesn't treat accidents,' despite us clearly explaining multiple times that he was not seeking accident treatment, but rather a hospital discharge follow-up and routine care. We even provided hospital documentation showing he had already been treated, yet there was little effort or willingness to review or upload the paperwork into his chart. The lack of listening, understanding, and basic professionalism was very concerning. As a nurse, I found this experience especially frustrating and disappointing. Access to primary care--especially for appropriate follow-up--should not be this difficult. After reading similar experiences from other patients, I feel confident that changing providers is the safest and most appropriate decision for us. Due to the nature of this encounter, I also intend to report this experience and provide appropriate documentation to outside agencies to ensure this issue is addressed and does not continue to affect other patients. You never know the circumstances or backgrounds of the patients and families you are interacting with--compassion, professionalism, and proper communication are essential in healthcare.

Terrible office! It's definitely gone downhill! i used to come here when Dr. Pinkley was actually…read morethere. Last year i saw him maybe once and the rest of the time the PA. This year, they've changed all the docs and PAs and how the manage the office. They no longer have the blood drawing on site, so you have to get referred somewhere else, pay an office visit and go to another office and possibly pay again. THEN, gotta schedule a follow up appt. to get your results. Honestly, i'm fed up with this office. i've been on the phone for OVER 40 minutes now trying to cancel an an appt. because i no longer want to use this office.

Never have an issue with this office. I have seen 2 different doctors here and they both were good…read moreto go. The support medical staff are really friendly and professional. They call to confirm your appointment and follow up after the appointment to check on you. The doctors are on time for appointments. No waiting around for hours. They also do labs in house.

I have been going here for the last few years. Dr. Perez is a great doctor to see. He is always…read morevery helpful and knowledgeable. I love their new facilities and design. It doesn't feel like your normal hospital visit. It is also in a very convenient location if you live near Shavano Park.

I have been seeing Dr Perez for years. I bring my whole family of 5 here. Today I was looking up…read morethe time they open and realized that his ratings aren't great. So Dr Perez is now the only physician in the office. He works with several Nurse Practitioners - Homer is awesome. I have received tailored - consistent care from this office. It isn't always the easiest to get in for acute need appointments, but just last month they were able to get me in. I felt better right after I started my antibiotics. I guess that rule - "only those that aren't happy will leave reviews" might be true in this case. I will admit I had not reviewed this office, and I have been a patient for 4-5 years. Plus they are always busy- obviously they have repeat happy patients. Try it - I have gotten great care - I like Dr Perez and Homer is a great fit for a FNP.

I usually see PA Jessica Barrientos. She is AMAZING! However, I called the office and Sherry…read moreReceptionist or Clerk was not very polite. She did not want to answer my questions or concerns because she had 4 other lines on hold.

I normally see Dr. Ling she is fantastic!! I was feeling sick so I got in line to make an…read moreappointment. Which is super easy and convenient! Upon my arrival they informed me that I had made the appointment for the wrong day!! You can imagine my disappointment since I was feeling so bad. But the great gentleman at the reception area was able to work me in! I adore him for that!! I wasn't able to see Dr. Ling so instead I saw Dr.Lerma. He was great!! Too his time and answered all my questions! I am beyond pleased with this facility. From the front desk to the nurses and the doctors!

My daughter loves the caring and personal nature of practice! That's why we will be receiving…read moretreatment from them!

From the owner: Direct Primary Care is a way of providing healthcare where patients pay a monthly fee to a medical…read morepractice who in turn provides them with all their primary care needs. There are no insurance bills, insurance co-pays, or deductibles. The patient simply pays the medical practice directly for the services they receive. The benefits of Direct Primary Care are many. First and foremost, it also allows your doctor to provide more personalized and accessible care since he or she doesn’t have to worry about all the insurance company barriers when providing primary care. It encourages patients to take better care of themselves because they know that there are less barriers to receiving the care they need. This makes healthcare more efficient for both the patient and the doctor. What is Lifestyle Medicine? Lifestyle Medicine is focused on promoting healthy lifestyle choices to prevent and/or manage chronic disease. One of the main advantages of Lifestyle Medicine is that it can help patients avoid or delay the need for costly medical interventions. It also often results in improved quality of life, as patients learn how to make healthier choices that work for them. We know that changing lifestyle habits can be sometimes be challenging, so we take time to understand you and support you when you need us.

It's been a while since I've seen Dr. Cerda but I can honestly say she comes across as a very…read morecaring and compassionate doctor who remains knowledgeable and well informed. The wait time is not horrible but not perfect. And Dr. Cerda has done hospital rounds and treats the nursing staff kindly. I would recommend having her for your doctor if she is in your plan. She's definitely one of the good ones.

Dr. Cerda has been taking care of me and my family for many years. She is detail oriented,…read morepatient, caring and she listens to the patient and their needs. She takes her time and doesn't rush through the appointment, no matter how busy she is.

I sought out Kay after a long and difficult journey with disordered eating, including significant…read moreweight loss, partial regain, and nearly a year of amenorrhea and hormonal imbalance. At the time, my primary goal was to rebuild a healthy relationship with food while supporting my recovery and overall health. From the beginning, I clearly communicated these goals. Despite this, I was placed on an extremely restrictive plan of approximately 1,300 calories per day. Given my history, this approach was not only inappropriate but harmful. My primary care doctor (who had been closely involved in my recovery) reviewed the plan and expressed serious concern. Within just a few days of following the plan, I experienced a rapid decline in my mental and physical health, including severe depression, anxiety, and a resurgence of disordered eating thoughts. This was especially distressing after the progress I had made over the prior months. When I shared this with Kay, she adjusted the plan slightly, but it remained insufficient for my activity level and recovery needs. At the time, I was dancing multiple times per week, doing Pilates, and strength training, making the prescribed intake unrealistic and unsustainable. As my condition worsened, I asked my mother to join a call for support. She had been closely involved in my recovery and was trying to help me advocate for myself. During and after this interaction, Kay was dismissive of my decision to involve her, emphasizing that her contract was solely with me. While I understand professional boundaries, the tone and handling of the situation felt demeaning given the context of my health concerns. Kay offered a $500 credit toward supplements through her platform, but this required purchasing through her directly, which did not feel like a meaningful resolution. She also stated I could resume working with her in the future. After reviewing everything again, my primary doctor strongly advised me to discontinue Kay's plan immediately. She also sent a formal letter requesting at least a partial refund, acknowledging that while some work had been done, the plan had caused clear harm. That letter went unanswered. It has now been over six months without any response. I respect that practitioners deserve compensation for their time. However, in this case, the outcome was a significant setback to my health after only a few days on the program. I am sharing this experience in the hope of both accountability and resolution.

caught a terrible case of H. Pylori and gastritis during a military deployment to Iraq. The gastro…read moredoctor put me on a heavy regimen of antiobiotics to rid the infection. Said be careful what you eat and that's about it. I was ill, barely able to eat more than seven foods and I desperately needed HELP. This is where Kay Spears came to my rescue! She was the one who put me on the track back to health with her care, guidance and protocols. She provided expert guidance and I am forever gratefu! when I encounter gut issues, she's my go to! I highly recommend Kay, she will nurture you back to health!