I just purchased a 2016 Ford Fusion from Rightway Auto Sales (Parma, Ohio). These guys made the normal-stressful car buying process very smooth and easy. Their customer service and their attitudes and their friendliness and understanding of my credit situation was IMPECCABLE. I was very transparent and not hoping to walk away with such a great deal and an even better vehicle. I strongly recommend this dealership no matter your situation. Thank you Lakesha (Saleswoman) and Robert (Finance Manager/Site Manager) for EVERYTHING. read more

Went here in oct 2025 to help my daughter get a vehicle. First time car buyer. Right way only had one vehicle supposedly that they could place her in with her loan amount that she was approved for. And that was 2018 Nissan Versa. We found out after the fact that this Vehicle was in a complete Roll over and even painted from RED to Black. They did not supply a vehicle Maintenance report of everything that was fixed. And the Sales Ladies rushed her threw all the paperwork, so she had no time to read over anything. She only had the vehicle 2 months, and the front wheel guard started to melt as she was driving it. Then there was the mass air flow Sencer that went bad, then there was a smell of melting wires every time she used the heater or A/C. We took it back to Right Way. They stated well that's you're fault you should have contacted use sooner. And we can only suggest you go get a diagnostic Check on it. Diagnostic Check come back with a PRICE of $1,112.05 for everything that needs fixed. Then come back and we can see what we can do for you. Went back a week later and they were willing to work with her. Problem was they wanted to put her into a CHEVY BOLT EV with bad rear Roaters. Like I said they don't do any MAINTENCE on any of their USED VEHICELS. Right Way is a scam place. And makes people not want to buy a vehicle anywhere. Do to the fact that they are afraid they will be scammed aging. And the only was to get out of any of their contracts with any of their LEANDERS is to pay off the LOAN AMOUNT. read more

Terrible customer service, they will have you waiting for HOURS before letting you know if you are approved or not. Just save yourself a lot of time and find another dealership. read more

They certainly like to take advantage of first time drivers. It was my first car and I haven't even had it an entire year yet. It's been problem after problem. They gave me a car that had clearly been sitting there for a while and me being young and dumb accepted it even after them saying it's the only car on the lot. DO NOT BUY FROM THEM. I was better off on my bicycle. All they did was stick a band aid on everything wrong with it. Even the front speakers don't work!! read more

Katie Phelps, was professional and polite. She took care of everything promptly and professional. Over all it was a good experience.

The absolute worst customer service and incompetence I've EVER dealt with. They didn't send the proper paper work in the allotted time and now I can't get my tags and go to work. The managers solution is for me to pay more money to compensate for their lack of ability and diligence. They're worried only about THEIR money, not if their customers are satisfied. Absolutely horrible personalities and I will never EVER go back there. I will also be telling EVERYONE I know to avoid the criminals at RIGHT WAY AUTO SALES!! read more

I went in and Robert made it happen!!! I was very precautious and nervous.. but he took care of me! Thanks Robert And right way!!

I went into right way on brookpark rd in parma. and the lady Lakesha help me had most of my paper work done. It was easy as 123. She was very professional and it did not take long. read more

Lakesha Stewart is a sales consultant at the Brookpark location and when i say she is Phenomenal I really means it. She worked hard for me to get a car and to make my horrible day better. She is definitely to person to go to! She awesome read more

GREAT SERVICE! My boyfriend was able to get a car exact same day! Bad credit? First Time Buyer? No problem! Michael who took care of us was outstanding. Very patience, informative and fun to work with. I will be returning in the future for my vehicle :) read more

"If you can get approved at a real dealership, go there" -Andrew Moore from A&D Automotive. If you have bought a car from Rightway then you know who he is. Yes, Rightway can get you in a car the same day, especially Robert. But once you leave the lot you're on your own. I got a hit on my credit for an overdue payment because Rightway took almost two months to pay off the Kia they bought from me. Then I go to get my plates and I still have no title from Rightway. I called and called and Travis swears he sent it to my house weeks ago so I'll just have to go buy one myself. Robert calls the next day to tell me that they have my title and will mail it out that day. Mind you this is after I had to run around to get things taken care of myself because the temporary tag expired the next day. My new Jeep from Rightway never got detailed, it had stains in the seat and nail polish on the doors. Travis promised to get it done so I take the Jeep back to them. When it's returned to me it is lathered in armoral but the stains and nail polish are still there. Travis says "I found a new detail place, give me a week to get everything set up and I'll have it done correctly" I never heard from him, which I have found to be very common on his part. Fast forward to 8 months later, my windshield wipers stopped working. So I take it to A&D and they "fix" the problem. 4 days and a headache later I got get my car and before I even leave it still doesn't work and they charge me for parts that the warranty company covers. On top of all of that they try to tell me that the TIPM module is the problem. THREE WEEKS LATER (and still no windshield wipers) when Andrew comes back from vacation I am told that this part isn't covered under warranty. Mind you this part is what controls the entire electrical system in my car and it'll cost around $600. Again I called Rightway and Travis is going to see what he can do. 5 days later when I don't hear from him, I call only to be told it's not going to be covered, sorry about your luck. We can take the part out of a car on our lot and see if it works and I'll call to let you know. A week later I take my Jeep to Chrysler. I am told that it's the part that A&D replaced. They put in a used part and did it wrong, therefore it's still not working. I'm not sure what the issue is with Rightway and their associates but this place is bad all the way around. Like Andrew said if you can get a car through a REAL dealership that respects and helps their customers, please do that instead. This place is a MESS! read more

Oh no. Why oh why did I ever go here? Run don't walk, far away from this place. Vehicles over priced and over mileage. Do you know what Kelley blue book means? I guess I'm not desperate, because that's what you have to be to sign a vehicle contract with this type of company. Oh you'll get a car today you will just pay triple what it's worth! Reconsider :( read more

Robert is an amazing, and patient salesman. If you have bad credit, or no credit please don't hesitate to come here. Hooked me up with an amazing car, and very reasonable payments. read more

Was contacted by Krissy (at the West Ave in Tallamadge location) who assured me that the vehicles online were the ones on the lot. Made an appt to meet in a couple days and told her that I was going to stop by the dealership after they close and walk around the lot just to window shop and see what they have. She said that was ok. Arrived half hour after they closed and no sooner exited my car and was approached by Kelly the Manager who came running over and stopped me right away. When I explained that all I wanted to do was "look" around with no pressure she tells me that I shouldn't look around and that they needed to pull my credit first and "fit" me into a vehicle that they say is what I get. When my friend continued to walk past us and keep going to look around she asked me if I could please yell and call him back to where we were and I said no. She then proceeds to tell me that the cars on the lot come and go daily and so what you see isn't going to be here tomorrow. But yet I was told by Krissy earlier the same day that if I saw something I like I could email her and let her know and she would keep the car there. But got a different story from her boss! Also not one single car/truck online was at the dealership which Krissy had lied to me and told me that they were. Then the manager tells me that they are at 30 different locations and after they tell me what car I can get they will go pick it up and then I can see it. Wow! I went right next door to the "big" dealership and had no problems whatsoever. I wouldn't recommend this place to anyone. Especially if you are refused to even "walk" around the place after they're closed! read more

This is the worst place to get a car from ! DO NOT ! I REPEAT DO NOT ! Get a car from here! They have the worst customer service skills ever! I had a car from them for 8 mos. then the head gasket blew, not only did they tell me I only had a six month warranty but they still expected me to make payments on a non drivable car and sit at home with five kids a husband with diabetes and a job and full time student with no transportation and not try to help at all they played phone tag for a week with me between Robert and Derek and the bank that did my financing ! Just the worst experience ever!!!! So unprofessional I never felt so helpless and disrespected in my life when all I wanted was to get the car fixed and continue making my payments or get into another car from them! Not like I just wanted to dump them all together smh! Worst place ever never go there!!!! read more