Wow! What an amazing job! Prompt, quick and my carpet looks amazing and so clean! I highly recommend this business and the customer service is also 5 star, you will not be disappointed, thank you Korey, I will be calling for my 6 mouths cleaning soon. Regina M read more

They didn't use any detergent, nor deodorizer. Disappointed with their work ethic. I have health issues and my husband does too and we are elderly and we think they should realize that we can't afford the loss. They rushed through the rooms and didn't clean the whole floor. We will never call them again. We will warn all our friends to never hire them. I don't want to see anyone else to suffer what we did. People should care. I hope they learn to care and learn the correct way to clean carpets! read more

I was looking for flooring with somewhat of a limited budget and just was not finding what I wanted. I was told by a friend to go see Bert Riley at Riley's Carpet and Flooring. I was met by Bert as was pleased to see quite a few selections and told him what my budget was. He assured me that we could find a quality product within my price range. After looking at different options I finally found something I was interested in and it was right on budget. We set up an appointment for him to come and measure, by the way that service was free. Within 2 days he came to measure and within a week I had my carpeting installed. I would highly recommend this company read more

We needed carpet for our home and we were referred to Riley's by a friend. We met the owner Bert at his store location and was impressed by the all of the choices. Bert was extremely helpful and was patient as we browsed around and asked questions. He ended up coming to our home and taking measurements and we even decided to have another room done. Wonderful experience from start to finish read more

Do not use Riley's for carpet cleaning. They dragged in some chemical which bleached out my practically new carpet in four or five different spots. The secretary told me that the cleaner had been at a commercial site before coming to my house and could have dragged something in. Bert Riley finally came to my house about a week and a half later and promised to take care of us. Upon calling the secretary again, she said the chemical could have rubbed off in the grass and that stain was probably not from them. Very shady company. read more

I have used this service multiple times. They cleaning guy is nice and takes his time to make sure that he gets everything. I appreciated that he was honest to tell me there were a few spots that may not come out and he would come back to try again if that was the case. I liked that they were flexible with my crazy schedule. The lady who books appointments was very nice and pleasant to talk to. read more

Stay away from this company, they are dishonest and deceitful. I would give Riley's a negative 10 if I could. We had a sump pump go out where the carpet on two walls of the basement were wet about 2-3 ft. in from the wall. Mr. Riley came out and agreed to dry out the basement carpet and remove the soaked padding (approx. 70 S.F.). He quoted a price for cleaning up the basement and drying it out and spraying it to assume no mold. We agreed and shook hands in the garage and he requested payment up front and he asked who pays. I told him he can see my wife inside and she will give you a check for the work. He gave my wife an invoice, after she gave him the check, he asked her to sign the invoice for payment and she did, not knowing he was adding on extra future charges. Mr. Riley did not suction the carpet very good and we had to use our own Bissell carpet extractor to get the water out. He only left two fans, one which had very little power to air out the basement. I had to go out and buy several fans and a dehumidifier to get the extra water out. He did not remove all of the wet padding as promised and I had to call him to request that he come back out and put working fans in, extract the water from the carpet, remove the wet padding and get the moldy smell out since he left the carpet wet for several days without proper extraction, good working fans, or removal of the padding or water. He came back out and put in some working fans but we were left with a moldy smelling basement due to his inaction of getting ride of all of the wet padding and moisture in the basement. Bottom line is when his worker came to collect the fans, his worker gave me a bill for double the original agreed upon amount. Therefore, I called his office and told his office manager that this is fraud and to have him give me a call back, which he did not. His office assistant immediately told me the same day I better pay up and I told her we agreed to a price and we already paid that price and he did not do the job he agreed to. She stated he wrote on the original receipt, showing our full payment for the job, that fans were an extra charge. Again, this was unethical because he agreed with me to do the job for a specific price and I had my wife write out a check to him for that amount, no more no less, yet he was adding in a charge on the receipt without telling us that there was an extra charge for fans. Even when he brought out fans to replace the one that was not working, he stated if you needed more fans I would bring them and I told him the agreement was for drying out and removing the wet padding and we never discussed how many fans and he agreed it was to get the job done. Yet then he sends another invoice double our original agreed upon price. This is fraud and unethical. Who agrees to a price and then writes in small scribbled writing, on a paid receipt, that there is a daily charge for fans without telling that person. I am glad that retailers are not allowed to scribble extra amounts on their receipts and then try to collect double the agreed to sale price. This guy is a crook. read more

Stay away from these guys. The owner is very shady, avoids giving an estimate before starting the job. We hired this company to clean up a flooded basement. Mr. Riley took items from the basement and a 60" flat screen tv claiming he would transport our treadmill from one house to another in return for the items he took, but, he never did. He over charged us on the invoice, did not add correctly, never returned the money he owes us. He is a piece of work, anytime we asked about what he was doing, his charges or when he would return to finish, he would pile on the flattery thinking we would be distracted to the point that he could rob us blind. I am still waiting, over a year, for Mr. Riley to complete the job. read more