This is a terrible website. My package never arrived. And I am not able to get a refund…read more I purchased a extra policy. I was only able to get a partial refund on a virtual credit card. DO NOT TRUST THESE PEOPLE

Placed a order online..never got it..called to get a replacement item...never got it...just said…read morescrew it and got a refund. Won't be ordering online from here anymore!!

Fabulous service...BEAUTIFUL design. In September of 2020 I met with a kitchen designer in Rocky…read moreRiver, Ohio. Short version of a long story... From the initial design estimate to the final pricing, they tripled the price. This was with no "fluff" added to the design. I suspected they inflated the price so I began the search for another designer. This led me to Kitchen Design Plus and Mary. We already had our cabinet design selected (wood and finish) so we wanted to match what we originally selected. Mary went above and beyond to match the cabinets in both design and finish. In fact, the finish was better than the original and the design was modified to include MANY upgrades and "fluff" to my kitchen...at a cost of $20,000 LESS. Mary understood that due to switching designers and starting from square one, we were on a three month delay form our original target completion date. Every effort was made to expedite the project (as much as possible during COVID) and make certain we were happy with our selections. Upon delivery, one of our end cabinets was damaged. They promptly picked it up to see if it could be repaired. Unfortunately the scratches were too deep and it was returned to Grabill to be repaired. No hesitation...they took the approach of "we will make it right" and provided exceptional service. The quality of the cabinetry is exceptional. You can tell immediately they are a quality cabinet with solid wood design. Mary's input was spot on. I had a few ideas (style of island leg, shape of island) that she suggested may look dated. I took her advise and she was right. Her suggestions gave me more seating at the island and a fresh look. Trust your designer!!! I would (and already have) recommended KDP to anyone who is contemplating a kitchen remodel. Expert advise, QUALITY cabinets, and exceptional service.

Since the time my new expensive refrigerator went out and the repairman said the cost of repair…read morewould exceed getting a new one, the built in microwave stopped working as well as the dishwasher (all were Kitchen Aide brand). All of these virtually new appliances had to be replaced. While the owner of KDP talks a good game, once he gets your money, his involvement with any problems stops. You are on your own. As you can see by my initial review in 2015, he told me to "contact the company" for a replacement refrigerator as the warranty was over in 12 months (and it was non operable and non reparable in 15 months). What he failed to report was the Kitchen Aide Company that built that appliance was in China, and when I did try to reach them, a recording said the factory no longer existed-due to flooding. The other three appliances that were put in also were Kitchen Aide. Anyone who is interested can Google "Kitchen Aide" and see the numerous complaints and lawsuits that the company has had, and how it is virtually impossible to get any resolution from them. To further contaminate the issue, the initial refrigerator was a "counter top" refri It is very sad to say that a $40,000 kitchen remodel, with brand new appliances purchased from KDP, stopped working in less than 2 years. I must say in all fairness that the stove still works-even though one of the front burners has a light that does not go on (that occurred less than 2 months after I purchased it). The stove hood still does work (some bulbs went out but that is to be expected). I am keeping my fingers crossed on that as well. Every time I am in a large big box store, I do keep my eyes peeled for a new stove as I know the one KDP put in will not last much longer-after all it has been 3 years.

Low quality products. If defective or damage, the store won't stand behind it or provide the…read moremanufacturing warranty, even those the corporate office says it is covered for 1 year. There were no information on the product about the manufacture. The store manager will refuse to assist and I sent this to better business bureau. Thankfully, it was only a past bowl but its important to warn you of what you are getting yourself into. Go to amazon or even temu, you will get a better customer service and prices.

Just shopped there!!! Clearance sections were super cute and great deals - even things not on…read moreclearance were great deals!! Well organized, easy to find exactly what I'm looking for! GREAT CUSTOMER SERVICE! All the cashiers and sales associates were so nice and made great conversation that wasn't forced. Overall I'm so happy with my shopping experience and will be returning! I usually think stores like this tend to seem like they'll be overpriced but this wasn't at all! Thanks so much for the great deals!

I needed a new sink our new countertops were being installed. I am in Ohio and wanted to shop local…read moreI called to order .I was told to order on line for speed and accuracy I placed order for 33 Inch sink and was advised I should get it in 3 days since local. I was told that night by the installer it would be to big so I called to cancel within 24 hrs. I was advised it was in process sink arrived 6 days later I had contacted customer service again whom said do not refuse it wait for call tag I did and returned it on that same day. My bad I was charged a 73.20 return charge on a 135.00 purchase This is ridiculous We did not even open it .When I called and spoke with Fred and Haley they refused to refund any more SO DISSAPOINTED I should have just kept the sink. It was a very expensive error on my part I don't recommend this business Save your money and go to home depot

The sinsink itself is of decent quality. However, i would not suggest buying directly from MR…read moredirect. There return policies are not consumer friendly and/or in line with how consumers shop today. $73 for aink invluding shipping. Net return $22 after paying shipping too and fro. Color matching is not accurate via photos and should not be penalized with an additional 20% stocking fee. ***DO NOT buy directly from MR direct, unless you have physically seen the item elsewhere.*** Even then, you should reward the Brick n Mortar location with the purchase. Not friendly to online shopping.

I will disclose that I am married to the owner, so definitely biased .... BUT our team of…read moretechnicians and office staff are a group of AMAZING and TALENTED individuals that do their best to tackle every problem / project they are presented. Thank You all for all you do and how well you all represent us and what we are trying to do!

Fast, professional, polite and reasonably priced.read more