The receptionist is dumb as a rock and rude. The guys work hard just get past the rude receptionist

I was very disappointed with Valentine's Day Flowers I had delivered. I understand the substitution policy and that its the busiest day of the year, but the bouquet was about half the amount of flowers pictured/described. They were very pretty but not what I paid for, and certainly not worth $125. read more

Yesterday, we ordered flowers and chocolate from this company with the expectation that they would be delivered to my job within normal business hours. They completely dropped the ball, showed up after hours, and ended up having to come to my home. The delivery driver delivered after 6pm. Not only that, the order was wrong! Because of this inconvenience we had to push our reservations back. No one answered any phones or returned call or messages throughout the entire day. Even if they had called prior and gave us a heads up, or even gave the option to pick up we would have done. So many things went wrong yesterday. We finally got hold of them today, there solution was to refund the chocolate. This is not the first time where they have delivered my flowers after 4pm. I'm writing this review to advise, if you have special arrangements on a special day do NOT book with them! There customer service was absolutely poor, and it seems as if they are understaffed. I am not happy with this company at all. We will never use them again. *** Update Riley G thought this post was funny. Yeah ok, I read a few more reviews on yelp pertaining to this business w/similar stories. So really the joke is on you. Don't be so upset about a review. Take this as a lesson and be better. We've had several employees contact us on our personal line asking us to take the review down. No sir. I will not take this review down, and this company is completely unprofessional. 05/26/2019 -Someone called my phone at 12am, at this point it's harassment about this review on yelp. This incident happened last Feb and I'm still getting text and calls about taking this review down. 7am to 5pm is MORE than sufficient time to deliver flowers at someone's job. They showed after the entire building was gone. Offered to drop off at my place and the order was still wrong. Terrible job, and terrible customer service. read more

I wanted a beautiful bouquet for my Mom on Mother's Day. I am so glad I chose Riley's. The arrangement came just after mid-day and it is gorgeous and classic. My Mom (100 years of age) who lives with me is delighted and the flowers are even more beautiful than I had hoped for! I will always remember Riley's whenever I order flowers in the future. You have made our day. read more

I was looking to purchase a sympathy plant for my boss and decided to go with Riley's Florist in Soulard. I ended up placing an order online around 6:30 am. At 7:30 am I received an email stating that my order had been delivered at 7:30 am. After getting to the office and not seeing the plant I called Riley's Florist to confirm the order was delivered. The customer associate gave me a quick "yes, it was delivered" and got off the phone. Later, I checked with my boss to see if she received the plant she replied no. I called a 2nd time to address my concerns and get details about the delivery. I was told "they would look into it and call me back". I never received a call back or anything from Riley's Florist. I received a call a month later at work from Riley asking why did I file a dispute with my bank because they received a $25 charge back fee. He didn't address the issue of never fulfilling my order which was over $100; he was upset that I filed a dispute. Placing an order with Riley's Florist is my biggest regret. I'm still receiving emails in September from the owner accusing me of fraud about an order that was placed and NOT fulfilled in May. My intention was to support a local small business but I will NEVER patronize this business again. read more

I called Riley's at 3 in the afternoon to order flowers for a family member who just lost his mom. I described what I wanted and requested same day delivery, not expecting to get it. Not only were the flowers beautiful and just what I described, but they were delivered within an hour! Now that's customer service! I highly recommend this florist! read more

Riley's Florists - Florists Near Me - Saint Louis, Missouri

If you're getting married, please READ this review. Now, that I'm all settled from the wedding and honeymoon, I can finally take the time to honestly express my feelings about Riley's Florist. I got married on May 4, 2019. I found Riley's Florist on Yelp. There were many raving reviews--so much so that I felt compelled to pay them a visit. This was on January 18, 2019. Now, let's get to the actual order. My wedding colors were navy blue, burgundy and champagne. I ordered 4 bouquets, 2 corsages, and 20 table floral arrangements. The chosen flowers were white hydrangeas, champagne roses, dark blue delph and burgundy stock. The total came to $714.51. I paid half--$357.26. Just one week later (January 25, 2019 to be exact), I called in to pay the balance of $357.25 over the phone. I received receipts via email for both payments. In early March, I revised my order. ). Because of this bridal party change, I requested one of the bouquets slightly bigger and to add a boutonniere. Additionally, I got an exact table count for the reception venue and found I'd ordered 2 extra table floral arrangements. Riley assured me that the 2 less table floral arrangements would offset the cost of the bigger bouquet and boutonniere and I'd essentially break even on cost. He said he'd email the updated and paid invoice. It took two months to get a new emailed invoice. I even had to show proof of full payment twice when inquiring about the new invoice. On April 1, I finally received the invoice. But, here's the catch, the paid in full balance reflected a grand total of $692.73--$21.78 shy of the amount I'd paid. I was only one month out from my wedding. I was afraid that I wouldn't be able to find a replacement florist at such late notice. So, even though I noticed the invoice manipulation, I still pressed forward. I even sent Riley an apology email because of my oversight. When the wedding day arrived, I will say that they arrived on time with everything ordered--including the corsage I said I didn't need. But, none of the floral arrangements were in my wedding colors. The dark blue delph appeared to be purple-ish, the roses were white/beige and the burgundy was very minimal. The only appealing flower was the white hydrangeas. But, let's just look on the bright side--at least I HAD flowers and they arrived on time. I would not recommend Riley's Florist for large events--especially weddings. I just don't believe they are very professional and hold themselves accountable. I must not fail to maintain that Riley has a way of taking you on a rollercoaster ride of conversation--to the point that you forget what you were even asking about in the first place. I'd assume it's his clever way of deflecting from a situation. True, Riley boasts about the duration and success of his business and how his top florist, Scott, is well-known on television but, the fact is, fame means nothing when you forget about the little people. I'm a woman who didn't have a heap of money but I paid upfront because I wanted the perfect wedding--and I trusted Riley to help with the floral aspect of that. I guess I wasn't important enough. read more

12/27/16. My son lives in OK and somehow found this amazing florist in St Louis when he wants to send flowers. Others have received beautiful arrangements from this florist and today, on my birthday I received one. I was so excited to finally get flowers from Riley's. They are absolutely beautiful! Thank You for a wonderful arrangement! Linda Austin Am giving Riley's 5 stars! Thought I had done that before. Whenever my son from Oklahoma orders flowers from Riley's for the family and friends in the St Louis area, I know they will be beautiful! read more

I needed a quick turnaround of flowers for my boyfriend, the same day and in only a few hours. Chino and Riley were awesome. Not only did they create a beautiful Zen-like succulent arrangement that was better than the one on the website, the delivery driver even switched locations at the last minute for us. I cannot say enough good things and will definitely use them again in the future! read more

Riley's is great. Though we have yet to order/purchase flowers from them, they're a UPS access point and will accept packages for you to pick up. Both people offered to help me carry the box to my car. Super nice. read more

Set up a flower delivery for me at 5pm and my girlfriend received her flowers at work within 2 hours. Awesome service and beautiful flowers! Thanks!! read more

Riley, the owner is awesome. I came in and purchased flowers that I thought I could arrange at home. Well, after getting home and having no idea what I was doing i grew so frustrated. I drove back to Riley's and Riley not only helped me out, but he put together the most amazing arrangement on the spot. I will definitely buy all my flowers from here from now on. Well worth it, and the prices are very reasonable. read more

I left on my own... there was never 8 policemen. Rileys never returned my money I had to open a dispute to get it back. You know what I wrote is true. But it's been 2 years and I love our new florist... god bless read more

tl;dr: five stars, *amazing!* Riley's was absolutely phenomenal to work with and clearly sought to make sure we had the best wedding possible. We first called them hoping to get flowers for the bride's bouquet, corsages and boutonnieres but we insisted on sweet pea. Rather than sell us something subpar, Riley's was upfront in saying that sweet pea was out of season and that none of their suppliers could deliver the quality that we expected for the wedding. They helped us find another florist who could get the flowers we wanted. Later in the wedding planning process, we went to Riley's to order 30" of ruscus to use in table centerpieces. They walked us through different types of ruscus and special-ordered Italian ruscus from a supplier in South America to ensure we had the precise green we wanted. Just four days before the wedding, our venue called and cancelled. After searching frantically for venues, we ended up changing from a very classically formal wedding to a more informal, art-deco wedding at the Flamingo Bowl on Washington Ave. The bowling alley didn't fit with the ruscus we ordered at all, but as Riley's had already ordered the ruscus, cancelling was not an option. Riley's allowed us to take the value of the ruscus and apply that credit to other purchases in the store. We worked directly with Scott to come up with a vision in keeping with the new venue. Scott offered terrific suggestions, and even recommended we visit other local businesses who might be able to supply some of the various center-pieces we wanted for cheaper than Riley's could. He encouraged us to visit local antique shops to come up with a general plan for centerpieces and come back to him to order flowers that fit. After all this consultation we had once again to change plans when we found out the Flamingo Bowl did not have dining tables, properly speaking. We went back to Riley's just *two days*before the wedding and worked with Carrie to design a floral arrangement to go alongside our cake. She listened to what we wanted, communicated her concerns and suggestions clearly, and seemed genuinely to want the best for us. On the shortest notice possible she made an absolutely stunning design perfectly in keeping with both the venue and our wishes. I will definitely recommend Riley's to others in the future. We can't wait to work with them again next time! read more

just stopped by this florist to pick up some flowers for my home. I got a big bunch of asiatic lilies for a fabulous price, they are so fresh and I can tell they will last a long time. I haven't used their website for ordering or delivery but the flowers in store are beautiful. read more

Riley's is the best! I get all my flowers here since moving to Soulard a year ago. They can make you something at just about any price point, and it always looks great. The flowers tend to last much longer than I would expect, typically at least a week if you keep them watered. Excellent small business. read more

Terrible Customer Service!!! Ordered Flowers for Valentine's Day and they were not delivered till 730pm!!! So I ordered a dozen roses on Jan 27th to be delivered on Valentine's Day. I called the florist Valentine's day morning to confirm an approximate time for delivery, and was told that most of their orders will be delivered by 2 to 3pm. I thought that was fine, but my flowers were not delivered till 7:30pm!!! When I called the Florist to tell them how unhappy I was by this I spoke to the owner "Riley" and he said he could send me a coupon for 35.00 off my next order. Really!!! I asked him for either a new bouquet to be sent to apologize or a full refund and he offers me a 35.00 coupon? Then he hung up on me!!! Terrible Customer Service!!! read more

This is the very best florists I've been to . Riley is the nicest guy and anytime I need a bouquet put together I just walk in and he asks what it is for and how much I want to spend . He personally makes up the arrangement while I'm there . The flowers last forever and many are locally grown by the Amish . I wouldn't go anywhere else !! read more

Living in California and needing the flowers to be delivered in St. Louis was a nightmare because Riley's made it so. I ordered flowers from a google search and that's the worst thing I could have done. However, Dan who originally took my order was extremely helpful throughout the process. I ordered the flowers for my best friend's 19th birthday and they were going to deliver this modern/old lady arrangement until I demanded they take them back because it wasn't what I had asked for. I was interested in a young, vibrant, and summery piece but the end result fell short. I am so disappointed because I ended up paying $50 for something that I wasn't happy with. The customer service wasn't up to par either, and I still think about how unsatisfied I really was/and still am. I am so disappointed I didn't Riley's didn't send what I had wanted. read more

This place is great! Just great! I have been many times and haven't ever been disappointed. I go for holidays (V Day, Mother's Day, Moms Birthday) and for random flower arrangements and plants for the house. The staff is great - the owner AMAZING!! Always friendly and professional and always willing to go above and beyond. My girlfriend LOVES everything I have come home with and my sisters are always jealous of what I bring our Mom on any occasion. The selection is great and they will help you put together arrangements for any and all occasions. I don't buy flowers anywhere else anymore. read more

Definitely would not recommend using this florist. My complaint about a mislabeled card was met with "honest human error" as the excuse by the owner with an offer to "send a new card". Really? read more

I recently ordered some flowers and balloons for my sons hotel room on his birthday. I called 3 times to make sure they knew what I wanted. I asked for Rams football balloon and a happy birthday balloon. The sent him star ballons. They also spelled his name Karen instead of Taron even though I called to verify the name letter by letter saying T for Tom, A for Apple and so on. I also asked that they send me a photo or call to describe what they were sending before they sent it so I could make sure they didn't mess it up. They didn't call and they totally messed up the order. Only thing they did right was get it to the proper location on time. Thus the 2stars. Very disappointed for $90. read more

This is the first review I have ever done in my life so you can tell how disappointed I am. I placed an order on Riley's website for $103.74. This was for flowers and chocolate covered strawberries plus delivery on Valentine's Day. I placed the order 4 days before Valentine's Day. This was my first Valentine's Day with my girl, so I was hoping for it to be a special surprise. Well as you can imagine, nothing was delivered on Valentine's Day. I called Riley's phone several times and no one answered, and the mailbox was full. My first thought was I was taken by a fly by night operation because I ordered online and not in person. The next day I was able to reach a guy who told me to send in my receipt and he would take care of it and call me back. 3 hours later no answer, so I called again and talked to a lady who I grew up with her daughter. At this point I was somewhat relieved because I knew she would take care of it. We arranged for delivery on Friday between 9am-1pm. My girls work is 6 miles from Riley's. At 145pm my girl called to let me know nothing had arrived. I called Riley's and they said driver was on his way. Driver finally arrived at 205pm. My girl had to wait at work after her shift for delivery. Riley's had to substitute chocolates because the chocolate covered strawberries were no good by Friday. So long story short, what I paid for wasn't delivered on Valentine's Day and had to substitute what I ordered because of spoilage. Anyone who reads this should know my horrible experience and please order in person and also do not use this florist. Ryan N. read more

One day before my wedding, all my flowers were stuck in Memphis. Called around and Riley's found the only white and yellow mini call lilies in the whole St. Louis area. We were able to pick them up and get the flowers in time to make the bouquets!!! He was absolutely wonderful and helpful. We'll definitely keep Riley's in mind for all our flower needs. read more

Riley's has beautiful houseplants! I just bought a gorgeous umbrella plant and can't wait to get it home.

I was actually shocked by the behavior of the owner. I was the recipient of an intended Valentine's Day delivery. I received a call around 6PM that evening, the driver got lost, it was a busy day, and it never made it. No problem, I understand. I called back around noon the next day to check on the status and spoke to the owner. He was dismissive and abrasive. He did not know when it would arrive, but it would be "sometime in the afternoon." At one point I asked if he cared, because I was a little frustrated with tone and runaround. That was it. He then because very agitated, went off on a little tirade, and said he refused to talk to me anymore. And then he actually hung up on me. It's a strange way to run a business.... The flowers showed up about an hour later. They were nice. read more

Bought some flowers today as a spontaneous gift for someone. Beautiful arrangement and delivered same day in just a couple hours with no issues. Couldn't be happier. Will do business with them again. read more

I ordered flowers from Riley's a few weeks ago to be delivered for my girlfriend for Valentine's Day, he spent about an hour helping me out to make to best choice and walked me through all their options! Was very professional and helpful and made the process very easy! The delivery came in perfect timing and. Look absolutely Amazing! Better than what I would of thought it would turn out and she was extremely pleased! The only issue was that the bear I picked wasn't the bear that she received. Still I will absolutely be a customer going forward! read more

Very friendly staff and a nice array of flowers. I will say after getting them home 3/4 of the hydrangeas (which were cut short) lasted one day. A couple of the other accompanying flowers were wilting on the morning of the third day. For $44.00 I would expect a better quality/shelf life. read more

My husband bought me the most beautiful bouquet of flowers from Riley's florist. So when it came time to pick up some flowers for a co-worker I stopped in. The person working asked me what I was looking for I told him I wanted to spend between $20-$30; he showed me a really pretty bouquet in a vase he would sell me for $30. I took it, which I don't think I would have gotten such a nice bouquet at one of the local grocery stores. As he was wrapping it up he added a few flowers to a few sections he thought needed a little extra. Then since I was by myself and it was dark he walked me out to my car which I thought was a really nice touch and definitely made me feel better. Wonderful shop all around! read more

If I could leave zero stars, I would. Riley Goodwin is a horrible business owner that has held my deposit hostage and refuses to refund it. I hired this jerk for my wedding flowers and due to his lack of communication I was forced to find a new florist. I called his shop repeatedly and was ignored by him. He has refused time and again to refund my deposit even though it is not stated anywhere on his invoice or receipt that it is not refundable. He is a shady business owner that will soon have to deal with going to court. Avoid him and his shop at all cost. read more

Riley's is fast and personable. You can pick your own flowers and they will create an arrangement or you can just tell the owner a price range and occasion and he will do the work for you. Great service. read more

I searched online for a St. Louis florist that has free delivery and found Riley's. I ordered tulips for my 91-year old Aunt's birthday. Got a call first thing in the morning asking if it was OK to give me an upgrade to Calla Lillies since the tulips in stock weren't that nice--and since I knew that Calla Lillies cost about 2x what tulips cost, I said yes! Flowers delivered within the hour. My Aunt was absolutely delighted and I will use Riley's again. I appreciate the service. read more

Miserable valentine's flowers. My husband dropped 60 bucks without delivery charge. I have never seen anything like this and he sends flowers regulary. Truly awful. No filler, it was an upgraded arrangement. Looked like they put 12 squashed lillies in a vase and sent them. When I called to complain they put me on hold and walked away. Do not waste your money. read more

i live in houston, tx and i ordered my grandmother some flower's as a suprise for her 86th birthday. i did not know what she was going to get, because, it was last minute. they where beautiful, however, the service was not. ordering them was a breeze. its the delivery that i am not happy with. i called gave my order, special instructions was to please ring her bell at the gate so that she can answer and let them in. well, little did i know the flowers was left outside the gate and my grandmother had no idea. so, i called her to see if she had gotten anything, she said no what are you sending me, i said go to the door and look outside your gate, she did and the flower's was there. i was so upset at the lady who acted like nothing was done wrong or even concerned if my order was placed in the right hands. luckily, no one came by and picked them up, remember they were left outside th gate on the street side. when i called one lady gave the phone to the lady that placed the order, again she wasn't one bit concerned about my grandmother getting her flowers i paid $34 for. after finding out my grandmother found the flowers outside i waited to see if teh lady was at least going to call back, but, she didn't and i didn't call her back either, because, i was really pissed off at her and the way she handle my call and non chalant attitude. i only use them because it wasn't too far from my grandmother's area, but, i will never use them again regardless of the pandemic as she mention, they still shoudl have rang the bell to inform my grandmother of the delivery, then left when she answered, but, noooo, he just dropped them and kept going!!!! poor customer service!!!! read more

4/15/13 I had a horrible experience with this florist. I ordered the Open Heart Arrangement UFN1197 for my Step Mom's funeral. It turned out: 1) not to be what I ordered; 2) it was the worst looking arrangement at the funeral; all (and I do mean ALL) the others were beautiful, large-sized and looked professionally done. What we received from Riley's was on a short white, wooden stand. All the other stands were dark green or black wire and didn't take away from the flower arrangement. The wooden stand Riley's used, over powered the small arrangement he placed on it and the ribbon looked like something for a Prom. If that wasn't bad enough, the writing on the ribbon was in reverse order, so it read: Step Mom, Beloved. To make matters worse, when I chose to use my legal right to dispute his payment $259.00, he threatened me with courts and attorneys. read more

This florist is amazing! I am in California and have a student at SLU. I have ordered several times from them through the years and I have always been thoroughly satisfied. Thank you Riley Goodwin for your awesome creativity! read more

I know this is long but the details are important. The service here was absolutely terrible! To start off, my wife decided that she wanted to celebrate her birthday dinner at Eleven Eleven Mississippi. I wanted to surprise her by having 2 dozen roses and a balloon sent to the restaurant. After contacting a couple of floral shops I decided to go with Riley's florist which I came to find out later was a bad decision. I placed my order with Riley, who happens to be the owner, and he assured me that he's familiar with the restaurant and that my 2 dozen roses and balloon would be delivered between 4:00 p.m. and 5:00 p.m. on Saturday, July 5th. We arrive at the restaurant right at about 4:30 with family and friends and im waiting patiently for the flowers to arrive any moment. After an hour went by I spoke with the restaurant manager to make sure I didn't miss the delivery and made several phone calls to the floral shop. I eventually settled within myself that the flowers weren't going to be delivered and my surprise went down the drain. I called first thing Monday morning to speak to Riley. He apologized and told me that they were not even open on Saturday July 5th. My credit card was never charged but I told him this was a momentous occasion and I'd like to know what he was willing to do to correct the mistake they made. He said he would send the order out at no charge to me on Friday the 11th. The flowers actually arrived this time but it was one dozen roses with no balloon which is not what I ordered. I called again spoke with Riley to explain that my order wasn't right and that I was dissatisfied with the service I've received. He told me that he sent the dozen roses as an apology for the inconvenience. I told him that if he was going to substitute my original order for something different as a way of apologizing he should have communicated that with me so I wouldn't expect anything different. He said thats all he was willing to do and I told him I will share my experience with social media so no one else would have to go through this. He replied with "Hey dude you can do whatever you want!", then hung up. Wow! This company obviously doesn't value my business nor does it understand word of mouth is still popular today. Little does he realize he didnt only lose my business but the business of those that I may choose to recommend to patronize his business. Also despite the fact that he never charged my credit card, I feel as though he was just being cheap by not wanting to send out my original order that was almost $100. If I go to a restaurant and order a filet mignon and they completely mess up my order, I don't expect them to substitute my original order with an order of onion rings as a gesture of apology especially if im spending good money at your establishment. Now I see why the company's facebook page only has 39 likes. read more

Awful customer service on Valentines Day today. My fiancé was sweet enough to order me flowers a week in advance to make sure I would receive them while I was at work today on VDay. I am now off work but still sitting here waiting to see if my flowers are going to show up at my office. My fiancé called the flower shop multiple times when he realized my flowers had not been delivered by about 3pm today. Nobody answered the phones. He sent an email which there was no response to. He left work early and drove to the shop and was told that they do not know where my flowers are but he has to sit there and wait until 5pm and then if the flowers haven't arrived they will give him the refund. We are young and $75 is a lot of money to just let slip through the cracks-of course he wants a refund. So I am having to stay late at work (oh yay exactly what I want to do on a Holiday/Friday when I could already be at home) This is just rude and poor customer service. It is now 5pm and no flowers. I will wait for my fiancé to pick me up almost an hour after he would have if my flowers were here in a timely manner. In addition to all this, the owner was rude to my fiancé when he asked for a proof of refund. Ridiculous I would highly recommend going elsewhere!! read more