The fact they take walk-in's is the best part about this place, although depending on your luck you…read moremight not get seen the day you need to if they're busy. With that being said, I'm pretty upset about the last few years I've been taking my cat there. There was an improper heart condition diagnosis that I spent a ton of money on medication and having to go to a cardiologist to just find out it's only asthma. At one point when I was picking up medication, they even sent me home with the wrong stuff! Luckily I'm not an idiot and can read a prescription or else I could have severely hurt my cat giving her wrong medication and a lethal dose of what it was. They didn't even blink or care when I told them what they did, they just said sorry come back and get the right stuff. You can't rely on their online pharmacy, they're always out of stock. When my new vet contacted them for records, they couldn't even send those over for us after asking multiple times. Then once they sent something it wasn't even her medical records with x rays etc it was just when my appointments were. Overall unless you really need to get seen that day and can't get in somewhere else, avoid here.

They have changed so much. They use to be so much better. My baby on seizer medicine. He had his…read moreannual in november.Vet said he was good for a year of prescriptions which cost me there. 2 minths later prescription went up $10, 1 month after that went up again $10. Then they said before he gets another prescription he has to have bloodwork. We are on social security, can not afford. So i guess they would have let him die of seizures. He was on his 4th monthly prescription, not even six months. I was so angry. Then rabies month which you are suppose to get discounted rabie shot. I ask them how much rabies shot was, they said oh mam they free you just have to bring him in for an exam that was a hundred & something dollars. What they sre concerned about is money not the fur babies. But thats ok i have found him a sweet vet, non corporation, that is very concerned and reasonable cost for my baby. And prescription is much cheaper. A bit of advice for everyone , get a written prescription from them if you can cause you can get them much cheaper somewhere else . They preferred not to give me a written prescription. Im done and i will let everyone know how they are. Kay James

My little buddy just came here. We thought he had a tick on him but really couldn't tell with him…read moreblack fur but turned out to be just out to be just a scrap. While there he got done allergy stuff and shampoo, nails trimmed, ears cleaned and an examination ALL for UNDER. $200. We were VERY impressed with the staff as well as Dr B. Thank you Family Pet you ARE our NEW vet. Place is VERY clean. Even examining rooms are very nice. Didn't feel rushed at all and answered any questions we had

My review is specifically for Dr. Aline Kemp and based on the poor experience I had with her and my…read more14 yr old Shih-poo, Chewie. She was extremely unprofessional, dishonest and uncompassionate and falsified my dogs medical exam. I called the morning of the 7th and was able to get a 9am urgent care appointment. My dog was having a reaction to frontline (rash, breathing was off, acting erratically, wasn't settling). I held Chewie as he was shaking, nurse came in and I told symptoms. Nurse left and waited for the doctor. Dr Kemp finally comes in, pulls out a comb from her drawer and pulls his hair back on his back to confirm some redness and flaky skin as the nurse held him. She pointed out he licks the inside of this legs as they were discolored, checked his feet and saw he doesn't lick those and then I mentioned he licks his tail so she looked at that. NEVER looked at his eyes, ears, listened to his heartbeat, NEVER even held him. She suggested three medicines for his itching, I declined all but 1. She left and later poked her head in saying I'd be back to buy the other two meds because she thought I would need them. I get the prescription and its made out for another one of our dogs, so I have to wait for them to correct that issue. Exam is $85 and she never held my dog. I went back to the vet to discuss with Dr. Kemp why she did not check Chewies vitals or give him a proper exam. She blatantly stood there and lied and told me she could email me a copy of the exam. I asked for a hard copy. She continued to go back and forth with me claiming she did all these things. 15 min later the nurse brings in a clearly falsified report stating Chewies temperature was 100, that his eyes were looked at, his teeth, lymph Nodes, etc etc. If this "Doctor" is falsifying exam reports, what else is this woman lying about? I fear for people who do not know better and don't ask questions and that she is taking full advantage of them. Clearly animals and my pet were not a priority to her. I did not ask for a refund, I was not angry, only inquisitive as to why she did not perform a proper exam or check the vitals of my 14 old dog. I know we all have off days so I just wanted an explanation. But when she stood there and lied straight to my face and then had the nurse bring me a fake detailed report, my jaw was on the floor. I brought my concerns to the manager Jessica Sullivan who dismissed all my concerns by stating that sometimes you might not realize that we are checking their lymph nodes and etc or that sometimes we discreetly take a dogs temperature. I currently have 6 dogs, ranging from 1-14. I have been the one who has taken them to every exam, check up, shots etc. I know how exams work. Mrs Sullivan clearly is siding with her employees. This practice needs to be under review for falsifying documents and dishonest activity because I am sure I'm not the first person to experience this. "Dr" Kemps patients should definitely think twice before bringing their pets to her. I will NEVER step foot in here again and I would NEVER recommend her to anyone that cares for their pet as if they are a family member or anyone with a pet for that matter, not even a stray.

I've had nothing but positive experience for my French Bulldog every time we go. Communication has…read morealways been easy and clear.

DO NOT TAKE YOUR DOGS HERE IF YOU LOVE THEM…read more A few weeks ago, my heart sank when I saw my dog throwing up blood. Panicked, I rushed him to the emergency vet, where they suspected he might have an obstruction. After that first vet visit, I took him to animal hospital, hoping for clarity. The vet there didn't think it was an obstruction but told me to wait 24 hours after giving him anti-nausea meds. If he vomited again within that time, it would likely set the obstruction probability higher. Sure enough, he threw up again within the window. This time, I brought everything--his vomit and stool--and asked for further tests. But the vet dismissed the need for testing, convinced it was an obstruction. They rushed him into surgery, only to find nothing wrong inside. Afterward, my poor dog continued vomiting and having diarrhea. Desperate for answers, I insisted they test his stool again. That's when they discovered worms--nothing more than a simple dewormer was needed, not a $2K surgery. They were quick to ask for money and even charged us multiple times, but took zero responsibility. The clinic owner brushed it off as "nobody's fault," offering me discounted medication instead of real solutions. To top it off, as I was leaving, the assistant had the nerve to tell me, "At least he saw you for free." I wasn't about to pay $80 for five minutes of vague answers. The only thing that felt remotely professional was the owner calling to ask how my dog was doing--but even then, he just repeated that it was "nobody's fault" and that it might not even be worms after all. Turns out it *was* whipworms, and after a 3-day course of medication, my dog started to improve. It's heartbreaking to think how much we went through, all because of a simple mistake that could've been caught earlier. I just wanted the best for my dog, and all they gave me was a painful lesson in how much money can cloud the care of an animal.

The staff at this facility are the most caring people I have ever met when it comes to animal care…read more They go above and beyond. They will fit you in, in any emergency. Sincerely Thank you for all you guys do.

I underwent two surgeries and spent over $1,000, only to be told afterward that I needed to go…read moresomewhere else. Not only was this incredibly disappointing, but the customer service throughout the entire experience was also terrible uncaring, unhelpful, and dismissive. I expected a higher standard of professionalism and accountability, especially considering the serious nature of medical care. I would strongly caution others before seeking treatment here.

Jean is absolutely amazing! Not only is she great at trimming our dogs nails but she also did drop…read moreins for us while we were on vacation. She went above and beyond for our Rambo. She stayed for at least 45 minutes each visit and played with him. She even got him a cake for his birthday! I'm so thankful we found her and will not be using anyone else but her for as long as we are here

We discovered Courtney when we began taking our 2 year-old pomeranian to where she was working at…read morethe time. We've been pretty pleased with the job Courtney has done with her. She's groomed Lily more than once, and has done an excellent job each time. She genuinely cares for your pup and goes the extra mile to show that. You won't regret letting Courtney take care of your dog. Whoa, I guess that means we're naming Courtney as our preferred groomer!

I'm not sure how this place has so many good reviews, because my dog came home smelling just like…read morewet dog! She had a lot of perfume sprayed on her to mask the smell. Probably because the owner of this place rushed the process and didn't make sure she was completely dry. Usually it takes groomers 3 or more hours for my dog, but she messaged me within 2 hours to come pick her up. Now a week later, she smells horrible when usually she smells great for weeks/months after the groomers. I do not recommend!!! Will not be coming back.

Hatter's has been a wonderful place for our 2 girls! We've boarded them at Hatter's a few times…read morenow, and it's always been a pleasant experience. The facilities are clean, temperature controlled, and the kennels are large. Our girls are well taken care of and come home happy every time. Prices are fair and communication is clear and I've even gotten a picture or two texted to me while on vacation, which helps us worry less! We will definitely keep using them!

Had a great experience with both my boys will be using her again without a doubt less stressful…read moreexperience for both the dogs and myself!!!