I've had nothing but positive experience for my French Bulldog every time we go. Communication has…read morealways been easy and clear.

DO NOT TAKE YOUR DOGS HERE IF YOU LOVE THEM…read more A few weeks ago, my heart sank when I saw my dog throwing up blood. Panicked, I rushed him to the emergency vet, where they suspected he might have an obstruction. After that first vet visit, I took him to animal hospital, hoping for clarity. The vet there didn't think it was an obstruction but told me to wait 24 hours after giving him anti-nausea meds. If he vomited again within that time, it would likely set the obstruction probability higher. Sure enough, he threw up again within the window. This time, I brought everything--his vomit and stool--and asked for further tests. But the vet dismissed the need for testing, convinced it was an obstruction. They rushed him into surgery, only to find nothing wrong inside. Afterward, my poor dog continued vomiting and having diarrhea. Desperate for answers, I insisted they test his stool again. That's when they discovered worms--nothing more than a simple dewormer was needed, not a $2K surgery. They were quick to ask for money and even charged us multiple times, but took zero responsibility. The clinic owner brushed it off as "nobody's fault," offering me discounted medication instead of real solutions. To top it off, as I was leaving, the assistant had the nerve to tell me, "At least he saw you for free." I wasn't about to pay $80 for five minutes of vague answers. The only thing that felt remotely professional was the owner calling to ask how my dog was doing--but even then, he just repeated that it was "nobody's fault" and that it might not even be worms after all. Turns out it *was* whipworms, and after a 3-day course of medication, my dog started to improve. It's heartbreaking to think how much we went through, all because of a simple mistake that could've been caught earlier. I just wanted the best for my dog, and all they gave me was a painful lesson in how much money can cloud the care of an animal.

Jean is absolutely amazing! Not only is she great at trimming our dogs nails but she also did drop…read moreins for us while we were on vacation. She went above and beyond for our Rambo. She stayed for at least 45 minutes each visit and played with him. She even got him a cake for his birthday! I'm so thankful we found her and will not be using anyone else but her for as long as we are here

They are very caring to my Sher! very convenient when we need an appointment. they keep Hospital…read morevery clean. That's my biggest concern when I go to the veterinarian.

I've had so many bad experiences with different companies, providers, and offices here in…read moreClarksville. Lately it feels like accountability and genuine customer care have been forgotten. Anyone who lives here knows how hard it can be to find quality care, and that reality has been weighing heavy on me. I already had a stressful few weeks working through welcome season within the healthcare organization I work for, seeing firsthand how simple human errors can trickle down and impact people. Today, that stress collided with a very serious situation involving my dog's care. I felt completely hopeless. Every possible outcome ran through my mind, and I broke down. The level of care shown by the staff meant more to me than I can put into words. They didn't just treat me like a customer -- they genuinely cared and did everything they could to make things right and ensure my fur baby was taken care of. In a time when I was starting to believe good people and great customer care no longer existed, they proved me wrong. I will forever remember the two amazing men working at the Sango location that day. You brought me hope when I was losing it. I've never had a bad experience here. At every visit, they take the time to break everything down and explain it thoroughly. Even when my husband brings our dog in, they go above and beyond to educate him -- far beyond what most would consider "just part of the job." This place is rare. Compassion, education, accountability, and true care still exist here, and I am beyond grateful.

My little buddy just came here. We thought he had a tick on him but really couldn't tell with him…read moreblack fur but turned out to be just out to be just a scrap. While there he got done allergy stuff and shampoo, nails trimmed, ears cleaned and an examination ALL for UNDER. $200. We were VERY impressed with the staff as well as Dr B. Thank you Family Pet you ARE our NEW vet. Place is VERY clean. Even examining rooms are very nice. Didn't feel rushed at all and answered any questions we had

My review is specifically for Dr. Aline Kemp and based on the poor experience I had with her and my…read more14 yr old Shih-poo, Chewie. She was extremely unprofessional, dishonest and uncompassionate and falsified my dogs medical exam. I called the morning of the 7th and was able to get a 9am urgent care appointment. My dog was having a reaction to frontline (rash, breathing was off, acting erratically, wasn't settling). I held Chewie as he was shaking, nurse came in and I told symptoms. Nurse left and waited for the doctor. Dr Kemp finally comes in, pulls out a comb from her drawer and pulls his hair back on his back to confirm some redness and flaky skin as the nurse held him. She pointed out he licks the inside of this legs as they were discolored, checked his feet and saw he doesn't lick those and then I mentioned he licks his tail so she looked at that. NEVER looked at his eyes, ears, listened to his heartbeat, NEVER even held him. She suggested three medicines for his itching, I declined all but 1. She left and later poked her head in saying I'd be back to buy the other two meds because she thought I would need them. I get the prescription and its made out for another one of our dogs, so I have to wait for them to correct that issue. Exam is $85 and she never held my dog. I went back to the vet to discuss with Dr. Kemp why she did not check Chewies vitals or give him a proper exam. She blatantly stood there and lied and told me she could email me a copy of the exam. I asked for a hard copy. She continued to go back and forth with me claiming she did all these things. 15 min later the nurse brings in a clearly falsified report stating Chewies temperature was 100, that his eyes were looked at, his teeth, lymph Nodes, etc etc. If this "Doctor" is falsifying exam reports, what else is this woman lying about? I fear for people who do not know better and don't ask questions and that she is taking full advantage of them. Clearly animals and my pet were not a priority to her. I did not ask for a refund, I was not angry, only inquisitive as to why she did not perform a proper exam or check the vitals of my 14 old dog. I know we all have off days so I just wanted an explanation. But when she stood there and lied straight to my face and then had the nurse bring me a fake detailed report, my jaw was on the floor. I brought my concerns to the manager Jessica Sullivan who dismissed all my concerns by stating that sometimes you might not realize that we are checking their lymph nodes and etc or that sometimes we discreetly take a dogs temperature. I currently have 6 dogs, ranging from 1-14. I have been the one who has taken them to every exam, check up, shots etc. I know how exams work. Mrs Sullivan clearly is siding with her employees. This practice needs to be under review for falsifying documents and dishonest activity because I am sure I'm not the first person to experience this. "Dr" Kemps patients should definitely think twice before bringing their pets to her. I will NEVER step foot in here again and I would NEVER recommend her to anyone that cares for their pet as if they are a family member or anyone with a pet for that matter, not even a stray.

The staff at this facility are the most caring people I have ever met when it comes to animal care…read more They go above and beyond. They will fit you in, in any emergency. Sincerely Thank you for all you guys do.

I underwent two surgeries and spent over $1,000, only to be told afterward that I needed to go…read moresomewhere else. Not only was this incredibly disappointing, but the customer service throughout the entire experience was also terrible uncaring, unhelpful, and dismissive. I expected a higher standard of professionalism and accountability, especially considering the serious nature of medical care. I would strongly caution others before seeking treatment here.

We were adopted by our little girl Holly, a beautiful cockapoo. Michelle came to our home to ensure…read morethat we were able to care for the dog the way that I said, which I really liked. They try to place the dogs but not at the expense of the dog not being a good match. Holly was in great shape, our vet was very happy with the way she had been cared for while living at Two Ladies Rescue. 6 months later we have adopted another dog from 2 ladies rescue. What a great addition to our family. Ace is his name, he and Holly are becoming big friends. Ace has found his forever home. He is smart, obedient and wants to please. We are very happy with the condition that the volenteers keep their animals.

This agency is lovingly protective of its dogs and cooperative with inquiries. My experience is…read morethat the Rescue's owners are very careful to match each dog with the most compatible home, with the dogs' well being the main consideration.

Hatter's has been a wonderful place for our 2 girls! We've boarded them at Hatter's a few times…read morenow, and it's always been a pleasant experience. The facilities are clean, temperature controlled, and the kennels are large. Our girls are well taken care of and come home happy every time. Prices are fair and communication is clear and I've even gotten a picture or two texted to me while on vacation, which helps us worry less! We will definitely keep using them!

I love the staff here. Everyone is so sweet and caring. You can tell they love the animals and…read moretheir humans. I recently had to make the choice to put my senior dog to sleep and they were so understanding, caring, compassionate and took such good care of us. My sweet girl was loved on the entire time we were there. when I received her ashes the staff was so sympathetic and the sweet condolence card really showed their compassion. And the vet (I don't remember which one it was) was literally the kindest. 10/10 recommend this office.

Our dog Sandy had a problem with her foot. We tried to deal with it the best we could but she…read morewasn't getting better. She's an older dog and hasn't been to the vet often so we had reservations about taking her anywhere. They were great! They really do care for animals! She felt comfortable and lost her sense of fear immediately! She's feeling better and doing well thanks to them!