First visit for relative. Spent more time telling us about the practice than examining. Mentioned…read morean issue - "you would need to see a specialist for that? No referral before we left. This is an elderly person Just worst experience ever. If it was for myself, I would be done with this practice. All the kiosks are ridiculous with an elderly person this saves no one money. Wheelchairs for the building do not fit through the doors and requires assistance to have the doors held open. If the person was wheeling themselves their hands would be crushed. I have never been so disappointed in any service this much. Appalling.

So help you god if you have an outstanding balance. These people honda you everyday sending emails…read moretelling how much is owed and asking for the payment. The balance on the app is different than the real balance.

Dr. Hanlan provides personalized care like no other. You met one on one with him for over an hour,…read moreand discuss all the options, and information. He misses nothing. This is care found in the olden days and is now a rarity. He runs the office himself on with a pt receptionist so things do run behind. He is not affiliated with an HMO or mega conglomerate which is refreshing. I highly recommend dr. Hanlan. I feel he cares about me and we work toward a goal, together as a team.

Dr. Hanlon, originally an internal medicine guy, runs this small family practice in a unique way…read more He keeps the bureaucracy and staffing to a minimum and spends huge amounts of time with the patient. NO ten minute run in and outs here! He also has excellent listening skills. He will call you himself in the evenings with results of your tests and it is rare he forgets, but then he can be paged to correct that. Additionally Dr Hanlon will be your champion with anything he can that affects your health, be it your insurer, your pharmacy, your specialist, your hospital. Despite that he dislikes the health care bureaucracy as much as the patient does, he does not leave you at your own devices to fight it. His diagnostic skills and knowledge are spot on and he is totally open to learn new things, even from patients. Finally a doctor who cares first about healing the entire patient, not treating you like a mere statistic whom they can apply the newest fad treatment on.

My dad broke his hips. His surgeries went well and we were very happy. In April 2026, we went to…read morethe ER. He needed hernia surgery. We were discouraged from getting surgery. We went to Exeter. Had the surgery and dad is doing great. The hernia surgeon at PMC was worried dad would die on the table. I get it, surgery on a 95 year old is scary. I did tell them I was disappointed with Dr. Scott Phillips. Dad was in a world of pain. Exeter hospital did a great job.

Worst care I have ever been given. I would never go there again. The PA Scott was an absolute joke…read more I left there and headed to another ER for actual help.

Nurses and administration are OK, but the doctor and PA were not good at all. Never returned…read morecalls, wasn't sympathetic to patience comfort. Boston Dana Farber was awesome, Londonderry not so much. We should of gone to Norris Cotton instead. When someone is terminally Ill with cancer, the doctors should show compassion and caring. None of that was evident here.

This was my 2 nd time getting Chem ...1st 8 in Boston 2010. The Londonderry office , starting with…read morethe receptionist were always smiling, helpful, compassionate and caring. I had 2 chemos for 9 weeks then 1 every 3 weeks for 11 months . My Chemo nurse was a joy and very compassionate ....she loved her work and All of us ! I was very sick, weak and often depressed but looked forward to her encouraging words. She was right on with my complaints and was a good listener.I disliked going every 3 weeks but looked forward to her optimistic & calm demeanor .A huge thank you to H F my nurse...you made a big difference !

I have found the PA's to be more attentive to serious medical situations than the doctors. The…read morepractice has grown so fast that the doctors don't have time to follow up with patients. Most times you are referred to a PA Even when a patient has a very serious condition that leads to hospitalization and death. Also, the staff And doctors don't have time to answer requests for refills on prescriptions. I finally called today because a request from my pharmacy has no follow up at DMC. I was told today they are 900 prescriptions behind.

I am extremely disappointed with the level of care and communication from this office. After…read moremultiple online prescription refill requests and several phone calls, I was repeatedly told that my refill was being handled and that everything was set. Despite those assurances, it took 11 days for my prescription to actually be refilled, creating unnecessary stress and inconvenience. The issues continued when I had a physical appointment scheduled, only for the office to cancel it the day of and reschedule me with a new provider. That provider then canceled the appointment the day before it was supposed to happen. The final incident was especially concerning. I brought my 8-year-old son to the walk-in clinic one evening, and despite there being no patients waiting, we were refused care because the office claimed I had transferred his care elsewhere. This was confusing and frustrating, especially since my entire family had been patients at this practice. Healthcare requires trust, communication, and reliability. Unfortunately, after these repeated experiences, we no longer feel confident continuing care here and will be transferring our entire family to another practice.

Always excellent care under Dr Richards and his team! No problem with refill meds! And get a call…read morefrom his team asking how I am doing! They are the best!

One of their doctors is a hack. I complained about the standard of care my wife was receiving. At…read morethat time, she had double pneumonia, her CHF was acting up and was pretty sick. Anne said on a Thursday to just rest and she'd see my wife that following Monday. That Saturday she was rushed to the ED and admitted until Monday. When I did call and complain about her lack of concern or her refusal to call in an antibiotic until that Monday they acting all sorry. Complete bullshi* Originally they said that she could switch Drs. Before she had a chance to look up the other Drs they mailed out a letter saying they'll no longer be caring for my wife and sent her the consent to release information forms when she finds a new Dr. So she has CHF, still has pneumonia and is extremely weak still and they cut her lose. Don't go to them if you care about your loved ones. If my wife listened to Anne and waited until Monday to see her, she would have had a heart attack drowning in her own fluids. Unethical, unprofessional and absolutely no compassion. Shame on those rotten people

Kind, compassionate doctor who listens to his patients. He is a great physician. It's refreshing to…read morefind a provider who so deeply cares about his patients. A+ guy in my book!