I had hand surgery in 2023 and went here from a recommendation from my doctor. The atmosphere is…read morereally laid back and friendly. The care I received was so personal. In 2024 I tore my bicep and rotator cuff. My doctor is in Mokena and was giving me a referral but I asked them if I could go back to Blue Island because I knew the care I would receive. They all watch everything you are doing to be sure you are doing it correctly and they all interact not only with you as a patient but with each other as a team who likes and respects one another.

Due to a fall I needed occupational therapy on my elbow and my insurance company sent me to PTSIR…read more(Blue Island). I am glad they did. Jeff Gaich and Robin Dal Santo were my therapists, they were the BEST. When I arrived they were ready for me no sitting and wating, facility was clean and comfortable. They definitely knew what they were doing. They were friendly group of people, they knew my name and made me feel very comfortable. I hope I never need any type of therapy again, but if I do I will be returning to PTSIR Blue Island location. Five stars is not enough.

The friendly staff at PTSIR (Tinley Park) are not only exceptional at what they do, but they are…read morealso exceptional human beings whom I'm glad I was referred to for therapy after my wrist surgery. My therapists were Jeff Gaich and Robin Dal Santo and you can tell they both love what they do and it shows with each interaction I personally experienced and the ones I seen with their other patients when I was there. Their office space was clean, played great music and had a warm feel to it, which works because their staff treats you like a part of their family. Corey, who works the front desk and also assists the therapists, was a joy to be around and when a death in my family suddenly occurred she was very caring and understanding with me rescheduling my appointments towards the end of my rehab. When I arrived after that, Robin, Jeff and Corey showed me compassion, concern and helped me stay positive through that hard time. They are truly a cut above the rest. My wrist feels stronger than ever and at 100% again because of them. I HIGHLY recommend PTSIR for any of your rehabilitation needs!

The staff was excellent and helped me recover from my back injury. The office was clean and they…read moreclean equipment after each use. Therapists were insightful and i will return if i find myself hurt again!

I began at the Orland Park facility in August 2022 following surgery for a compete Rotator Cuff…read moreTear & Bicep tear. I was welcomed to the office by Lyn at the front desk. I than met Melanie who would be my Therapist. The first day was mostly stretching hanging my arm which had not been out of the sling straight down (The Elephant). We follow this up with stretching and exercise on the table, the pulleys, the wall and other exercises. Mel helped me locate items to purchase at home so I could work from there things like pullies, hand weights, stretch bands and more. After a brief stay in the hospital for an unrelated issue, my Physician stated that I had Frozen Shoulder Syndrome. Mel explained what that was and how we could correct that and rehab my shoulder. What a great news! Somewhere along the line Matt was transferred to another facility and Jonathan joined Orland Park. I continued working with Mel I was amazed that my arm could move as far as it did with little or no pain. Mel was my hero. But she was helped by Jon, Lyn, and Talia until she (Mel) was transferred. Jon became my therapist, we move my arm in ways I thought impossible but it worked, Mel, Jon, Matt Talia, Lyn and the entire staff were excellent. I completed therapy on May 22, 2023 forty four weeks after my Surgery with about 99% of my initial movement Thank you PTSIR for a job well done!!

*WARNING* Do not use this PTSIR a/k/a IVYREHAB PHYSICAL THERAPY PLLC. This physical therapy company…read morerenders extremely poor quality of physical therapy care, is not sufficiently equipped with professional physical therapy equipment, and its billing department's employees are disorganized, incompetent, unprofessional & dishonest. In the past, I have received substantial physical therapy at Athletico for various injuries and surgical rehab & I can say with 100% certainty that the quality of physical therapy care at Athletico and the physical therapy professional equipment at Athletico is far superior than that of PTSIR. On 12/30/2024, I attended my 1st physical therapy session at PTSIR. I was taken into a small room approximately 9' x 10'. Due to small size of the room, the entire right side of the PT table was pushed flush all the way against the wall thereby rendering it impossible to perform the PT exercise I was instructed to perform which required my right lower body to extend past the edge of the right side of the table. The physical therapist & clinic director said - you're not going to be able perform the exercise to the right because the table is against the wall. Even though it was an impossibility to perform one of the PT exercises due to the location of the PT table being flush against the wall on the right side, PTSIR billed $655 for a 50 minute PT session. This is unacceptable and outrageous! PTSIR's lack of space & improper PT set-up and/or unwillingness to spend the money to lease or build-out a proper PT space is unacceptable. I was advised by the clinic director & physical therapist to contact the billing department at PTSIR. I twice spoke Nina in the billing department. Both times Nina represented she would call me back by date certain but failed to call me back. This is unprofessional & unacceptable & exemplifies the poor manner in which this company conducts its business operations. Subsequently, I also spoke with Melanie, Christina & twice spoke with supervisor Kathy F. in PTSIR's billing department. I was told by the billing department that Nina orally claimed that she did call me back & leave me a voicemail message, however, that was blatant lie as my call log does not show an incoming or missed call from Nina & I did not receive a voicemail message from Nina. Again, this misrepresentation & blatant lie by Nina is unprofessional & unacceptable & exemplifies the poor manner in which this company conducts its business operations. Like Nina, supervisor, Kathy F. also twice represented she would call me back by date certain but failed to do so. Again, supervisor Kathy F.'s failure to follow through with her representations is unprofessional & unacceptable & exemplifies the poor manner in which this company conducts its business operations. Additionally, both the clinic director & Kathy F. represented that they would send a message to the regional manager, Joshua V., to contact me directly to further discuss this matter. Almost 2 weeks elapsed, however, I did not receive a call from the regional manager, Joshua V. I obtained Joshua V.'s business contact number, & called & left him a voicemail message. Joshua V. did return my call, however, he claimed he never received a message from Kathy F. or the clinic director. Clearly, either Kathy F. & the clinic director failed to send Joshua V. a message to contact me as they represented they would do or Joshua V. is lying as to whether he received a message from one or both of them to call me directly. Again, this demonstrates the poor manner in which this company & its employees conduct its business operations. Joshua V. was unhelpful and unable to do anything with regard to this matter, and quite frankly, needs some additional & significant training as to how to professionally communicate with patients & clientele. Again, this demonstrates the poor manner in which this company & its employees conduct its business operations. I have opened up a quality of care complaint with my health insurer. If you are seeking quality physical therapy care, DO NOT use PTSIR.

I had my doubts going in for OT and it being my first time needing this type of therapy. But the…read morestaff was wonderful! They are all very attentive, remember you by name and face every week!! I was very impressed how encouraging they were as well as made it clear you don't need to push yourself too hard. Great people! I'd highly recommend them for any OT or PT needs.

From the owner: The highly skilled clinicians at PTSIR are here to help you get back to feeling your best again!…read morePTSIR has partnered with Ivy Rehab Physical Therapy, part of a rapidly growing network of physical & occupational therapy clinics dedicated to providing exceptional care and personalized treatment to get patients feeling better, faster. Together, we have many convenient locations in throughout and offer a wide range of treatments and programs to suit your needs, including virtual telehealth appointments. Give us a call to see how the friendly team at your local PTSIR can help you today!