First went in around October 2023 Overall while you are there, they are very friendly. My doctor, while nice, did not talk much. Explained the bare minimum. If you suspect something, research questions to ask. Communication at the time was sporadic. I never actually got any member of my doctors team. While I always called the option for my doctor, there were times I needed answers quicker. Called the new appointment option. I was on ADT, getting shots every six months. When I was able to travel again, I travelled. Shortly after I started, I developed more health issues. Of course looking it up, I found they could be side effects of the ADT. So calling to cancel the appointment I couldn't make anyway? The person who answered was okay until I mentioned I wanted to talk to the doctor about my health issues and possibly skipping my next shot. She went ballistic. " the doctor is not going to let you do that..........." Yes, when she settled down I reminded her I was in Idaho, so it didn't matter anway, I wasn't coming in. She settled down a little, said the doctor was gone for another week or so, she would pass the message on and I would get a call. Never got that call, but about six months later I got a reminder call for my next appointment. I may have made that next appointment before I left, but it also wouldn't have been the first time they made an appointment without me knowing. Fair enough, except I was in Florida for the winter. I don't remember how many times I called, I'm sure I left more than one. ( I get one call for the reminder to get bloodwork done, then a call 1 or 2 days before the appointment. I finally ended up calling after duty hours so I could pass the message onto their answering service. Of course the next day I get the message; "I understand you're in Florida, please give us a call if you need to cancel!!! Of course I was finally able to get a hold of someone. I said I've been leaving messages to do just that, obviously either the after hours call person didn't give you all the message, I'm in Florida, as you know. Even if i wanted to go, I'd never make it, and there is no blood tests done anyway. She finally got it and nisely said to call whenever you get back in the area. I'm back, but going back down to El Paso where I got my radiation therapy(west side, shout out to Bethany! one of the best doctors I ever had. ( dr Mendels assistant) Again, if you're in the area? You get treated okay. Rio Grande west side El Paso if you need radiation. Not sure on the urolgists. read more

Impersonal but professional; no complaints for the few times I've been there. I have never had to wait too long past my scheduled time. read more

The doctor are very professional and explain everything but their clerical staff is rude and condescending. I called to get a prescription refilled and the receptionist spoke to me as if I was a child. 5 days later and I'm still waiting for my prescription to be sent into the pharmacy. read more

I was referred to this facility a few months ago and I saw the Doctor and had some tests done which went relatively alright everything considered. After the tests were completed I had a consultation with the doctor and made a decision on the proper treatment. However, everything has gone bad since I consulted with the doctor. I have tried numerous times to get a procedure scheduled by calling as well as physically going in to the office. Three times I've ended up getting the run around. They tell me the surgery scheduler will call me and then nothing happens at all and I'm left to try and rectify the issue. Still no returned calls and no hearing from their office about anything having to do with what I need done. I'm now perusing finding a different Doctor in hopes I can get some action from someone. I'm filing a complaint with authorities because of the lack of access to needed medical care. Hopefully, this will forewarn others and help them in their decision about medical care. The Doctor is fine, it's the staff that is ignoring me and it's frustrating. read more

My husband has been seeing this group for over two years, most recently he had prostrate biopsies in El Paso. The absolute ONLY thing they care about is money, they will not return phone calls even after 10 or 12 message. He was told he would get his biopsy results after two week, it's already been longer than that so after calling for 3 days he final got someone on the phone today only to be told "we can't release your results to you, you'll have to come in for another appointment" so he has to take more time off from work & they can charge his insurance for another visit. They clearly don't care about patients whatsoever. It took him 3 months to get the biopsy appointment after the prostrate MRI where they said "they spotted something on the MRI" but clearly it wasn't important to them if he has cancer to get him in soon. Go anywhere but here if you need to see a urologist!! read more

I repeatedly called trying to get a new appointment for my husband, he was an ongoing patient with them. I repeatedly left messages, begging them for an appointment. I was able to find a urologist in Tuscon and made an appointment within a week, before Rio Grande ever got around to calling me back. Because of the delay in getting treatment for the golf ball size urinary bladder stone he had. He ended up with an infection that caused his death. read more

I have Dr. Herrera and he's awesome. I called recently for an appointment and the receptionist was very helpful. I find I like this place quite a bit. Dealing with bladder Cancer is difficult. read more

Bad experience with RGU Las Cruces I don't know who needs to read this. it could be simply wasting my own time. A urologist visiting RGU did a procedure with me at Memorial Medical Center and referred me to Dr. Bendana with RGU and asked me to follow up with the appointment. It took me 16 calls (at 575-522-7880) and 5 days to finally speak to somebody who helped me out. The frustration is beyond words. Every time the rep in Las Cruces office (one of them is Julia) told me different stories (lied) and confirmed I would get a call within the day from Dr. Bedana's medical assistant. And it never happened. I then called their El Paso office and asked to make an appointment with Dr. Michael Bagg instead since I was not getting any call or feedback from Dr. Bendana and they transferred me to Las Cruces office and the rep told me Dr. Michael is not with RGU organization. Finally I found out they got my policy number wrong. I am sure they did this on purpose as I always clarify important info. I am not sure whether this is out of somebody hating Asian people. read more

The doctor I was seen by is a good guy & a good doctor but he wasnt really willing to be commital when it came to giving me advice as to the best course if treatment for my cancer, instead just telling me to look into the options. The BIGGEST problem is RGU is such a huge conglomerate that nobody else in the company knows whats going on. For example the doctor referred me to radiation treatment. As I was in a consult with my primary doctor at the VA the radation oncology office called & left me a voice mail that they had got the referal and to call to set up the appointment. When I called back about an hour later I was told by the receptionist thet she had no idea what I was talking about and they had no record of a referal for me. Obviously not even caring enough to even dig into the computer to look for it. As a result of this I will seek quality care elsewhere. read more

I called 3 weeks ago to have a hospital procedure done for my son. During the initial call, the receptionist informed me that somebody from their medical team would contact me to discuss my son's procedure details and schedule. I called twice a week since my initial schedule because nobody from their medical team got back to me. Every time I called, they would tell me the appointment is still not available OR the appointment is available but they would have to get with the doctor to retrieve the information because they do not have it available. For the 5th time since my initial call 3 weeks ago, I am calling them again. At the moment, it has been 20 minutes of waiting time to speak with a representative and when I finally did, I was put on hold by the representative for 17 minutes, only for the call to be terminated. They are extremely unprofessional! read more

My husband had a cystoscopy exam, commonly called a scope, at RGU and 3 days later he was in the hospital with what was diagnosed via urine culture as an ESBL infection. This is a difficult UTI to treat and require antibiotics via IV with side effects like debilitating diarrhea. It has been almost a month and he has been in the hospital, briefly at home and then back in the hospital and release to a skilled nursing facility all that time. His kidney specialist visited him in the hospital. There has been no contact from RGU. They are the only urology group in the area. Be very cautious. All the other comments about staff unresponsiveness that you read via this medium are correct. Monopolies breed sloppiness and inflated sense of self-worth. read more

I saw Dr. Herrera Monday morning..he is great, his staff the office staff are a different story. My medication were never called into the pharmacy. I calledRGU on Wednesday and was told someone would call me back...no one ever called...this is typical, I have no faith that what I'm told will ever happen, which is a shame because Dr.is such a good doctor and rated as such, pretty sure someone on his team is dropping the ball, which reflects poorly on him. read more

Got in to see the Doc pretty quick. The clerk at the front as well as the tech were nice and professional. Thankful they can do several of the tests on site without having to get a referral. read more

Dr. Gormley is very straightforward with your condition and gives you honest opinions on where you stand. You want it straight, Gormley is the best. read more

I'm very happy with Rio Grande Urology and Dr. Gormley. He has been treating me for several months now and I have had several procedures done by him. I have a complicated case and he has always been up front and straight with me about my options. He has always done excellent work with me. The only problem I've had is that the practice is very busy and its sometimes difficult to make an appt or get through to the doctors nurse. Plus there's usually a long wait when you go in for your appt but that's because Dr. Gormley is very thorough and doesn't shortchange his patients on spending time with them. Overall, I'm very happy there and feel I'm in good care. read more

Not the easiest place to find. No instructions before your first visit, would have been nice to know I needed to pee in a cup. The receptionist acted like she didnt know the Dr. Gromley worked there. After waiting over a hour I decided I did not want this place touching me. read more

I had a new patient appointment today at 1pm. I arrived 30 minutes early as instructed. At 1:30 I went to the receptionist and asked how much longer it would be. I was told another 30 minutes. I waited 45 additional minutes and went back to the counter at 2:15 and was told I was going to have to wait another 20-30 minutes. I never actually saw the doctor because I left and told them I would find a different urologist. That is absolutely unacceptable. Patients should be seen in a timely manner and not two hours past the scheduled appointment. read more

Dr. Kolloseus and staff appear to be very genuinely concerned with my ongoing health dilemma. I cannot express the extreme gratitude I feel towards them for helping me cope with a veritably frightful situation. This is our second year in dealing with my prostatic situation. Thank you all dear sirs and mams on behalf of myself and all my fellow Veteran brothers and sisters. God bless. read more

Dr. Bieri is a harmful doctor. He tore my friends bladder wall who is a paraplegic. I inquired about a cystoscopy and he showed me some very old equipment from the 80's which is about 5/8" in diameter which is way too large to be putting in a urethra. That size would cause trauma to the urethra. I asked Bieri why he doesn't have a more up to date piece of equipment and he said it was too expensive. That should not be an excuse or he should get out of the business. He is harmful to people. DO NOT GO THERE, go to Dr. Thomas in el paso 915-532-3119 read more

I cannot say enough about how disappointed I was with Dr. Bendaña and a few other staff. She brought my initial copay of $50 to $100 by running unnecessary and fake tests when she already had all the medical information about me that she needed from the hospital available to her. Rosella, the nurse practitioner, wrongly recommended me to her and billed me $50 of the copay for a 24 hrurine test that I never used because I was told by Dr. Bendaña that it was unreliable. I was also given the same urine test that she billed me for 6 months later by another doctor free of charge. But mostly, Dr. Bendaña quickly set me up for two surgeries (shockwave and laser) for two kidney stones. Jenny, the lady who scheduled the surgeries, had convinced me that she was very well qualified to do the surgeries, but I later found out that she was not even board certified. And by doing some research, I found out that the shockwave surgery causes much more damage than good. I believe that Dr. Bendaña is teamed up with Jenny and Rosella to find patients to do unnecessary surgeries on for financial gain. Luckily I cancelled the surgeries. Dr. Bendaña called me afterwards at home and literally begged me to change my mind and go on with the surgeries. She claimed that I did not have any other choice. When I continued to refuse the surgeries, she told me she does not want me to be her patient anymore. I have since passed one of my stones without those surgeries, and I am passing the other one spontaneously as well. read more