I'm giving them 0 stars to not even get service done. The jerk greeter man at the front door was so rude when I walked in for a rebase. I just turned around and walked out and he came to the parking lot to tell me AND YOU NEVA COME AGAIN! Please believe I will not, nor will you take my money today. read more

Rio Nail Bar - Nail Salons Near Me - Altoona, Iowa

HORRIBLE service!! I ended up going to another place right after I had got my Mani and Pedi. The woman cut me multiple times. And my pedi is all bumpy and textured when I asked for Shellac, I asked for a ombré with nails, and she couldn't do it so she passed me off to a different tech there which I didn't get the tips put on because he didn't even know what was going on! Then he said they were NOT going to charge me for the manicure got to the register and he charged me 35$ for the paint on my nails which was TERRIBLE!!. I didn't take a picture of the god awful nails because I had an appointment in an hour so I rushed to a different salon to have them fix it! My friend and I had already been there for 2 hours! They also added an extra 10 dollar tip to my friend's transaction after we had left!! I will NEVER recommend this place to ANYONE! It needs shut down! If I could give them a 0 star I would! read more

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I brought in this photo and the girls took their time trying different powders and colors on plastic tips to get close to what i wanted before they painted my nails! I chose a darker brown than the photo and it turned out so good! Thank you for the patience, trial, and error to make sure i was happy!! read more

Rio Nail Bar - Inspiration photo - Nail Salons Near Me - Altoona, Iowa

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Horrible service, the lady I had was so rough and was going fast to get the job done and leave. Half way through she had to have someone else come over and finish my nails because she kept messing up.... My nail tec didn't even go through and clean the bottoms of the nail. She left them for me to pick at. During my service she kept burning me with the tool and I kept telling her it was too hot. This place has stuff everywhere, it's huge mess and they leave the LED lights on the floor next to their chairs that you put your hands in to dry the nails. This was hands down the worst experience I've ever had at a salon. They made me feel uncomfortable the entire time. Dirty, rude, unprofessional and horrible work. Do not go here. 0 stars, this place needs SHUT DOWN!!!!! read more

Rio Nail Bar - Nail Salons Near Me - Altoona, Iowa

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My daughter went in for an acrylic set and was overcharged. Man at front desk would not honor the coupon they have on their website when she showed it to him. He was very rude when I called to inquire about it. read more

Great job today by Chris, Pravina and another sweet lady 2 mani and pedicures And a first timer threaded read more

I went here twice, once for my toes... next day went for manicure. Now I'll be honest, the woman that did my pedicure was probably the funniest person I've ever met... but she didn't do a great job. I asked for a simple white polish but it just looked kind of messy and chipped very quickly. The Next day, the woman that did my manicure stood over my shoulder while I picked a color and shoved the color palettes in my face which turned me off. She also rushed through my nails while also getting up to help set up appointments and answer questions on the phone up front. I left there with a color I chose too quickly so I wasn't pleased and they were extremely thick (I got acrylic) and she didn't quite get the shape I asked for. I'm sure it just depends on the person you get but I have mixed feelings. Overall not impressed :( read more

If you want great service,clean,friendly people. I have been customer for a while never had anything but fabulous nails and pedicure are amazing. RIO IN ALTOONA. THEY'RE AMAZING. Thanks to all the ladies who work there. read more

The whole experience was awkward. First time customer, walked in and asked for a manicure. The nail tech talked to other employees but barely spoke to or looked at me. Came back after an hour when I realized one of my nails needed touched up. Not impressed. read more

So I've been coming here for a few years, today will be my last day though. The owner approached me this morning yelling at me and putting me down due to a review I left over a year ago for crappy service. This was done IN FRONT of other customers, which the lady beside me was more flabbergasted than I was and stated she was never returning again either. He even told me to leave and never come back, all I could do was laugh and tell him how rude and unprofessional he was. If I have poor service/results I'm going to leave a review; if I have good service/results I'm going to also leave a review. That's the point of reviews. read more

Popped in to have my gel taken off. They were very nice and got the job done quickly. It's a beautiful salon with many pedicure chairs. Their prices were reasonable too. read more

I stopped here at 10 am on a Saturday without an appointment for a last minute pedicure. I was immediately sat. My pedicure was done well!! The atmosphere is also very peaceful. Would definitely come back! read more

Avoid! Rude staff. Get half the service at full price. I was rudely welcomed. Told pick a color as he pointed to the wall. I wanted shellac.....he was gone before I could get the shellac samples. Girl starts doing my pedicure. Everything was awesome until a large group walked in the door. I can't even describe how rushed and shitty the job got at that point. She totally skipped/left steps out! I wrote a review on Facebook. I have since deleted after being harassed by the page. They informed me "You choose very cheap services for $37 usually 30 minutes but our tech do you for 35." (Did me! LOL!) I questioned then if they overcharged me because I paid $85.something. The response: "only $79.18 for two people. Thank you very much!" Lol... I was alone. One person. Are you confused? I am! If you look at the photos they advertise a beautiful bar inside the salon. Who wouldn't think "hell yeah!" to that? I did! They have alcohol on a shelf and a "bar" area. They do not in fact make alcoholic beverages Also, they informed me, "If you want drink go to bar!" Well no shit! Don't advertise you have a fancy little bar if you don't serve anything and use it for hoarding. read more

They are great and highly recommended. Some of the staff don't speak English but not to worry the other staff or a phone translator will help you out. read more

So a friend and I made appointments to at this place, it's their grand opening so why not. Our appointments were BOTH at 1:00. We get there around 12:57 or so and are hastily asked what do we want and handing options. Both of us knew what we wanted but the man was gone before we could even say we had appointments. After roughly 5 minutes the man returned to ask us to have a seat and someone would be with us, again at this point we have not had a moment to say what we want, that we have appointments or that we've picked colors. At this point he guided me over to a chair and my friend sat not far away. We sat in those chairs for roughly 10 minutes, no one spoke to us, asked us what we wanted or offered us any beverages. Mind you in this time 3 people walked in and were immediately asked how they were doing, to pick a color, guided to pedicure or manicure stations or offered a beverage. When someone finally did stop we clearly stated that we had appointments at 1:00 for dip nails and pedicures. We were guided to pedicure chairs were I was finally helped and asked what I wanted. My friend would continue to sit for another 25 minutes dip still on her nails. A man then went to help someone who was clearly seated after her and after being told my friend was there first protested and then came to me. It is now 1:35, my friend has not been able to say what color she wanted, see any pedicure options or even begin to take my dip off. After saying what i wanted and reminding them I was getting my nails done. Fast forward...it is now 3:55 and time to pay, there's a deal for 25% off. He says "$100 something" I said ok and the coupon. Her total comes to a little over $75, I did not leave a tip and left. Come to find out they charged my friend $5 less than me "because I had to wait" in total she likely waited an hour for services that take a little over that time. She was ignored for the majority of my time there and never asked about what she wanted. As someone who has been getting their nails done for around 10 years this was by far some of the worst customer service I have ever experienced. I felt disrespected and ignored and as a service I am PAYING for it was absolutely ridiculous. This isn't everything. It was a poor experience from the moment we walked in the door. It was very obvious that they do not like Black people from the moment we walked in the door. Do not go here, do not spend your money here! read more

My daughter and I walked in for pedicures and they got us right in. Beautiful atmosphere and very nice people. Will definitely return.

I will never come back to this salon. We had an appt booked and did not get helped for almost 30 min. I brought my daughter in last night to get her nails done for her first homecoming, she asked for a full set of acrylics with white chrome. She was told by her tech that she was not going to do that. That she did not think it would look good on my daughter. My daugther told her several times clearly what she wanted and was refused. she asked for almond shaped and every nail came out totally uneven, different shapes, coating was extremly goopy and thick. It looked like they dipped her fingers in wet cement and painted over it. Her tech got up about 8-9 times to do other things during her appointment. Each time came back saying " no no no, you should have listened to me" So rude and unprofessional. Lots of polish was left on her fingers and skin. She had 2 hangnails pulled from her finger and bled. We were charged 75.00 for that train wreck of an experience. The manager is extremely rude with customers . They have a sign posted on their desk about 100% satisfaction. They will not refund your money but will fix it for you. I told them how awful they looked and how unhappy she was and we were told to go home and try to do a better job. Do NOT go here. I would give 0 stars for this place. My daughter was so embarrassed she would not let me take pictures to post . read more

Definitely wasn't worth the price. I've gone to nail salons closer to home and could've gotten the same results for much cheaper. They charge for EVERYTHING!! Wasn't worth the drive wasn't worth the price. The customer service wasn't good either. I was barely talked to ask anything. When I was spoken to it was do this do that. Wasn't asked if I needed anything at all. But multiple employees were coming back with starbucks and enjoying there time. I was spending money and wasn't even offered water. I'm gonna stay close to home from now on and keep getting awesome results from local talent. If you don't mind spending a lot of money maybe here for you. But if you want nice nails at a good price lots of amazing places around Des Moines. read more

Simply not impressed. I got a baby blue color dipped and most of my nails have blemishes. The guy who did them was kind and had good customer service it just seems that he was inexperienced. I asked for square nails with the corners rounded off and I had to file when I got home because the corners were so sharp. I also expect a normal 2 coats of the dip color but with lighter colors most salons will do 3 coats and you can see the whites of my nails under my color which is disappointing for how much I paid/wanting them to last for pictures. I chose to try this salon over my preferred one closer to work, but won't be returning. Should have just made the longer drive. read more

Decided to stop by for the first time, saw that it was their grand opening and the parking lot was pretty clear. I walked in and was asked to wear a mask, and they provided one if I didn't have one. I then signed up for the free membership which will include emails and special offers. I asked for a pedicure and dip manicure. They asked me to pick my color from the large variety on the wall and sat me at a comfy massage chair. I was happy they practiced social distancing with the seating. They lined the bucket, which I appreciated. Also, all the tools were opened fresh right in front of me. The cleanliness was definitely on point! There is a full menu of pedicure and manicure levels with coordinating prices. I chose the signature pedicure. Saan treated me to a very gentle pedicure, which didn't really dig into the gross bits underneath my big toe nail, which is why the 4 stars instead of the 5. It's been months since I had a pedicure and it needed to be abit more aggressive. I was then moved moved to a table with Tina. She did a fantastic job matching the dip powder to the same color as my toe polish. Again, everyone is wearing masks and there is plastic partition between the client and the technician. Everyone is very friendly and the decor is epic and beautiful murals and lighting. Also got a free drink, which I didn't drink because of the mask! LOL. I'm happy with my visit and will be going back again. read more