Scheduling is a nightmare. Every single appointment or follow-up has been scheduled wrong or postponed. I contacted them in February and have now had my latest follow-up postponed to 5 WEEKS after my sleep study in the middle of June. The only thing worse than my sleep is trying to get my sleep fixed here. read more

Firstly, they rush their appointments & the care is minimal at best. I saw them over a year ago. My 1st appointment was delayed because they took months to get the paperwork from my previous clinic, and when I finally got in they just re-prescribed my supplies for a year and sent me on my way. No screening questions asked and bo follow-up care offered. Now that my 12mo prescription expired, the clinic has been dragging their feet for over a month to order my new supplies. Not to mention that they force patients to use HME "specialists" (aka the worst DME company in the country) because they're "partnered together" and it should "streamline the process". Instead, both companies blame each other in a grand show of incompentance, leaving patients like myself with nothing. read more

They are a shady office. They said they were going to get prior authorization for my test and never did, they then submitted to my insurance and it got denied for out of network. Because the Dr uses one NPI for office visits in New Mexico and another for his reading the results which is his Texas NPI so it was a denied claim for being out of network. Do not use this shady clinic, go elsewhere read more

If you have sleep issues, avoid this place at all costs. You will never get a follow up, you will not get the correct referral. You will be waiting MONTHS with no contact, no information, and no care. I cannot stress this enough, avoid this place. read more

Good luck with these guys. There is a lack of integrity and follow through. They will not take the time to provide any personalized service. There is always an excuse. I have a voicemail informing of an upcoming appointment. She confirmed the wrong date and denies it even though I have a recording. The problem starts with the Jackie the office manager. I am still waiting for the phone call to schedule a follow up visit from January 4, 2024. Today is March 27, 2024. read more

When this was a independent organization not under this new chain called El Paso Sleep Center , it was a excellent place for sleep medicine and sleep supplies . Now since the owner filed for Chapter 11 bankruptcy, the sleep center was purchased by El Paso Sleep Centers. I just had a recent visit and the place is disorganized and it appears the current employees are frustrated with the transition as it came out during my appointment. Additionally now I have to go to an external source for my supplies since the new company will not the Rio Rancho office issue sleep supplies . I can't even call the El Paso office to get supplies . This is a ownership issue that needs to get fixed ASAP . I plan on sticking with them for a few more months , but if things don't get back to the professional standard they once were at , I'm moving to UNM and will have rely on order my supplies through web based companies. I recommend going else where until they get organized . read more

Wow what a terrible place! Save yourself headaches and go to another center. Was supossed to have my study by Dec 2, they called said it would be Dec 20 with a call to me, well after waiting 30 minutes no call so I called them and they said they left voicemail, NO they did not i told them they were lying and then they said they would call in a few minutes well its been an hour and no calls. What a joke this place is. read more

Went for a one year follow up today as I was established with the previous company. The small waiting area was packed and they were very behind. I was called 1 hours and 15 minutes past my appointment time. Other people were leaving or very disgruntled. read more

horrible company. Had an appointment today at 12:30 to meet with the doctor to get a refill on my sleep prescription. I call at 11 am to confirm because I didn't get a call yesterday like the operator said I would. When she answers the phone she says I was just about to call you to confirm your appointment. She then puts me on hold and picks up and tells me that the doctor no longer does prescriptions and that i would need to go through my primary care provider and that they can't help me. I ask her why I was told this an hour and a half before my appointment? She says that she called me yesterday and left me a voicemail. I tell her 100% that I didn't get a call or voicemail from them yesterday(i have their number programmed in my phone). She insists she did and then after a back and forth finally admits she didn't and apologizes for not letting me know. My prescription ended the last day of June because when they renewed my prescription last summer, it was supposed to go through the end up July but they accidentally did an 11 month renewal instead of a 12 month renewal. Their response was too bad, July 14th is the soonest when I called at the end of May. Will never use them again and wouldn't recommend them to anyone. They don't answer their phones, they don't call you back when you leave a voicemail and they never have a clue on what is actually going on with their patients and don't care. The in town doctor seems to work about 1 or 2 days a week and when I did the call in visit last summer the office called me and transferred the call to his phone. He was riding his bike in the bosque and didn't seem to have any info on who he was talking to but at least i got 11 months of my 12 month subscription. What a joke read more

Thank You /Thank You /Thank You to everyone at Rio Rancho Sleep Center!!! I APPRECIATE everyone that helped in my Sleep Study and getting my equipment Sooooo Quickly. Another Sleep Lab that my Cardiologist suggested couldn't get me in for Sleep Study wasn't Able to get me in for 10 weeks; but when I explained my situation and severity to RRSC that had me in within a week! Once we had the results of my study; the medical Supply company told me it would take 7-14 days to get equipment. I called RRSC that sent the order To let them know what I was told; they called the DME that day and magically I had a appt that night!! If you need a Sleep Study don't LOOK Any Further for a Sleep Lab! read more

I don't think they even deserve one star! I scheduled an appointment to have a new CPAP setup. They schedule me on a day that they do not staff techs that setup the CPAP. My evaluation consisted of a person telling me that I'm doing a good job of using my CPAP. I then received a bill for $75 for that evaluation. I requested my Rx that day and here it is almost 7 months later and still don't have my Rx. The incompetence of this place is unbelievable! I have called at least 6+ times to get my Rx and the billing resolved over the almost 7 months! You would have to be CRAZY to even think of wasting your time and money at this place. I had two prior sleep studies under the old ownership and had no complaints. Everything went smooth and was a wonderful experience. Based on the current situation, this place should be shutdown for good. read more

This place is horrible. I have been trying to get a new machine for 6 months. I don't understand how they are in business. They are supposed to provide Health care and they cant. Are they not breaking some kind of law?. I am going to find an attorney and see what my options are. read more

I wish I could put a negative number. This place is a joke at best. They set my son up for a study and told him to show up when they were CLOSED! Then they said they had no record of him coming in, yet they billed me for a consult. When I refused to pay, they said they'd send to collection. These people are wackado! I wouldn't trust them with a stuffed animal. read more

This place is a scam. Disgusting business practices. I had two sleep studies done, which went fine, but I advised them I'd be moving to Arizona in the near future and they told me it'd be fine to ship the CPAP equipment to me. But once it came time to send me the equipment, they said they can't ship to AZ. On top of that, they tried to claim that I never told them I was moving to AZ. And they said there was nothing they can do to help me. They had the gall to suggest I should find a new sleep center in Arizona and have the sleep study redone. This is after I paid over $700 out of pocket to have the study done. As if my insurance carrier is going to pay for ANOTHER sleep study to be done right after this one. These people are incompetent and don't give a crap about you once they've gotten your money. read more

UPDATE: 9 months after my last appointment and I STILL have not been able to get a prescription for CPAP supplies that provides Medicare the information they need to make payment. read more

I have been attempting to work with the Rio Ranch sleep center for approximately 1 year now. As many others have said, one star is still too much. It took many months starting last June to get me even scheduled in for a study, which they cancelled and rescheduled multiple times, and then eventually said my insurance doesn't cover it (BCBS Federal, they cover everything) and I needed to do a take home study. Well, im a mouth breather, nose is stuffed up and cant breathe through it at night, and they gave me a kit with nose hook ups. I advised them I need a full face, they said this is fine and sent me on my way. Results said I was having 42+ issues per hour and immediately needed treatment. I guess immediately is not that bad because it took them until December (6 months later) to finally get me a machine. I got it home and couldn't get the mask to seal very well, and tightening it had me not able to fall asleep, or if I did doze off, I woke up very sore from the mask as it pressed very hard on my sinuses and lower lip. They scheduled me in again for a follow up and mask sizing (took 4 weeks) and when I got there, they had two masks in stock, neither of which fit and said oh, I guess you will have to go to our supplier, they will swap it out. In the mean time, I get a call from my employer saying they received results from Rio Rancho saying my sleep apnea is so bad that its dangerous for me to drive a vehicle or perform any strenuous activity if I dont use my CPAP every night. Keep in mind im almost 40 and have been in this career field for 10 years without issue, but apparently starting today, its a problem and my work now wants to monitor me. I called Rio Rancho, which said I have to talk to the doctor in El Paso about this. It took WEEKS to get anyone to call me back and finally a lady says she will get in touch with the doctor, but its just a generic form they send to everyone that says that. I tell her my employer freaked out about it and need one that says the truth, but she said they dont do that and only the doctor can change it, and he won't unless I get another study done saying otherwise. I informed her of the take home kit that didn't even work, and she said id need to pay for a in house study then. In the mean time I tell her my mask doesn't fit, no one wants to help me etc, and she said she would contact the Rio Rancho center. Another month goes by (March now) and they finally get me into HME to get me sized. I find one that works and expecting it was just a swap, but no, I get a bill for $220 from them. I call Rio Rancho for the hundredth time to complain and they just tell me it doesn't work that way, I have to pay for my own supplies. At this point I want to get an attorney involved because the incompetence there is just out of control, no one wants to help you, no one will call you back, the billing is out of control (ive had to go to them multiple times with credit card statements to show payments were made). Here we are in June, a year later, I still dont have a working setup, they are still charging me money, and won't call me back or deal with me. STAY AWAY! read more

Love the clinicians and office staff. I am sleeping better than ever before. HOWEVER the ability to bill my insurance correctly has been an major and on going problem. I have been constantly turned over to collections. Items that I was received where not billed to my insurance. The amount was charged to me. 1 year ago I was seen and told everything was taken care of. Now 1 year later I am told that I still have a balance from 2 years prior. I just got off the phone with a billing person. She interrupted me twice, speaking over me. Told me that my payments were made by check. When I informed her that I have not had a check book in 10 years. She quickly told me otherwise. I can not be more frustrated. read more

I haven't had any issues at this place. They recently helped me out twice when the little magnetic clips broke on my mask. And they also recently fixed a bad issue I was having with my sleep machine. Both of these experiences were after they were taken over by new company. And they say they can supply me with whatever sleep products I need through my insurance carrier. I haven't experienced anything similar to the other negative reviews. Strange. They've always been nice and helpful with me. read more