One of the most unprofessional medical experiences I've had, and I know what a decent Sleep Clinic is supposed to be, having had a complete work-up in one in SC 20 years ago. First, the Santa Fe clinic looks like a half-converted generic office. They're supposed to be testing patients' sleep quality, and yet there are no bedside lamps in the bedrooms - just overhead fluorescents. The tech's response to that was that most patients use their IPADs/Phones etc. to read. Ironic - given that one of the first recommendations for improving sleep is to NOT use a blue-screen device right before going to bed. Of course, they're not going to tell anyone that because it would limit the numbers coming through the doors. Biggest upset was that at about 3 a.m. - I was awakened by loud talking that seemed to be just outside my door. I thought the tech was talking to the other patient about putting a CPAP machine on him. But the talking went on and on and on. When I said something about it through the intercom next to my bed - the tech FLEW into the room. Turns out that he had taken a call on his cell phone and was having an extended discussion - either in a door-less console room or he just didn't close the door. That kind of noise pollution in the middle of the night is outrageous for a Sleep Clinic. The tech told me that that patient next door had even complained about hearing the creaking of the tech's chair whenever he moved. A Sleep Clinic should be as soundproof as possible. Both I and my doctor wrote a letter to the head of the practice. Neither one of us got a response -- even though she told the company that she had gotten similar complaints from SEVERAL of her patients. Then to top it off - I got a secondary bill from them four months later for $245. I was annoyed that no adjustment on the original $825 had been offered, given that I never got back to sleep that night and basically reject any kind of recommendations from a practice that sloppy. So the extra $245 caused me to ask my doctor's office to check on it. The extra bill was evidently justified from an insurance point of view - but for $104, not $245. "The amount just got posted wrong somehow," the sleep practice billing person told her. Right ... I think they figured anyone willing to pay upfront for a Sleep Study early in the year (i.e. deductible not yet exhausted) - wouldn't pay attention to a bill that was $141 and 36% over what it should have been. I didn't write a review after my initial experience, choosing instead to write a polite letter to the president pointing out that he had serious quality problems, at least in his Santa Fe office. But since I got no response except an inflated bill four months later - I'm going to post this as many places as I can. If you need a Sleep Study - see if your insurance company will cover going to an adjoining state. If this is the best available in New Mexico - it's worse than useless. Read less Page 1 of 1 read more

This is by far the most irresponsible, unresponsive, unprofessional, and un empathetic organization I have ever experienced. Incompetent is the word the best describes this organization. Don't waste your time or money with this outfit! you will have to call several times to get anyone to respond, you will have to call the parent company in El Paso and you will have to wait for MONTHS to get what to get your appointment, confusion will ensue regarding the process and you will likely have to go through two studies and then the prescription will likely be incorrect. it's been over a year that I have been dealing with these people and I wish I had gone some where else. read more

Worst company I have EVER worked with! It has taken 6 months to get a CPAP. Each call I made throughout the process I was told that something was being done and the NEVER followed through!!!! read more

This place is a con, the will bill you a huge amount of money for a machine whether you approve it or not. They told me that I needed a machine,I got a second opinion that I did not need a CPAP, they order a machine that I never received or approved and charged me $1,800 for it. Thayer are a total disreputable scam. I am contacting the AG. read more

This company is the worst I have ever experienced in my life. I have had three different appointments with them (took off work to do them) and they have stood me up all three times. When I called to see what was going on, their answer was they would call me back, to which they never did. The first device I had pulled my skin off (which is still healing). They told me I could have an appointment to find another device that would fit properly. Both this company and Apria told me I had to call the other person to get that appointment. Finally I ordered one online, not knowing if it would fit correctly. Of course when it came it was too big. So I have had the device since the middle of December and have used it a week in total. I waited to have my appointment yesterday where I was going to tell them my concerns and they totally blew me off. THIS COMPANY IS THE WORST, DO NOT USE THIS COMPANY! read more

Unfortunately I have had nothing but disappointment with this by business. When I went for a sleep study two of the workers got into a loud altercation while I was liiterally trying to fall asleep for the study. Now I am waiting here in the office an hour after I was scheduled to see the doctor. read more

The records of patients of Dr Schmidt-Nowara, who retired in early 2019, languish in this office. Phoning the Santa Fe office gets you automatically transferred to an office in another city, where you might eventually be told you must go to the Santa Fe office in person to pick up your records. However, the SF office is only open on Friday afternoons. (May 2017) read more