I was in the hospital for a severe allergic reaction, same day I left the hospital I had an appointment with this office. They said "why are you here?"and after I explained they said, "we can't help you". I needed to get down to the bottom of why I had the allergic reaction, how to not have another one, check my asthma status, thyroid test, etc. They didnt help me whatsoever. It is only today when I went to another allergy dr when I realized the dr at Aspire was substandard and not willing to help whatsoever. I had a terrible experience with this provider who in turn provided me nothing. read more

Dr Love fixed my breathing issues with a surgery to address my nasal valve collapse. I can still breathe as well as right after the surgery over 8 months ago! I would trust this doctor to fix my nose again! She was also very nice and helpful in explaining the after surgery care! read more

If I could give a negative -10 review I would. My daughter had an appointment with them and they charged her 134.35 dollars for her appointment. Then they charged her 1,066.75 dollars for encounter totals what ever that means. She called the next day to cancel the encounter total. She was told to call 512-628-5988 to recover her 1,066.75 because the financial office is in Texas. Well no one will answer the phone. My daughter has retained legal representation because this unprofessional company is a rip off. That is our unfortunate experience with this company. read more

Okay Now call Aspire Allergy. I am absolutely annoyed. They seem to always run being on their appointment time. I had a procedure scheduled and it's now been 1 hour since and I have not even been taken into a room. Pretty disappointed. Even people who came in after me were called in first. They need to fix their system because this is ridiculous. read more

The wait time was very short. I saw Mariena Lewis, she was excellent. She realized my problem was not allergy but vasomotor rhinitis. My symptoms matched exactly. She even told me under what conditions I get worse. She was exactly right. read more

I've been dealing with sinus issues and reoccurring sinusitis for quite some time . So much so it's become completely debilitating where it's interfering with my work and personal life. When I first met Chelsea about 3 months ago to discuss a CAT scan of my sinuses and starting allergy shots I already felt comfortable and felt like I was where I needed to be . She went over my cat scan with me in detail and we went over options and started working on a plan . We started allergy shots for me and also decided to do to surgical procedures which were a septoplasty and turbinate reduction . Dr Love called me and introduced herself about a week before the surgery and the anesthesiologist also called to introduce himself the day before the surgery. They were so nice and reassuring and made sure that they answered all of my questions and it was just really nice of them to reach out . I went in for my procedure this morning and the girls at the front desk as usual are just so helpful and funny and I love seeing them , they put a smile on my face . Dr Love came in and introduced herself and then the anesthesiologist came in and introduced himself and they were both just so kind and reassuring and really put my mind at ease and made me feel very comfortable. Went back to the procedure room and before I knew it I was out like a light, don't remember a thing and also wide awake before I knew it, lol. I wasn't in any pain , I felt just fine, and so far today I've been doing a okay. I am so truly grateful to the entire staff that helps me with this because this has been a miserable Journey for me and today was a huge part of completing my medical Journey and feeling better . I feel for anybody out there who deals with similar issues . If you do please go to Aspire! I've worked in healthcare all my life and what I do for work right now also involves hearing people daily complain that they can't find a good doctor, a doctor that listens, no one that helps . It's very hard to find good care of these days I don't know what's happened to the world however aspire is professional , helpful, compassionate, and pathetic, and they know exactly what they're doing! Thank you for being you and thank you for having such caring staff! It really makes a huge difference and means the world to people !! read more

I had to transfer my active prescriptions (6 refills left!) to a different pharmacy because of insurance change. The office ignored requests from the new pharmacy and ignored all 7 messages I left for the nurse. So I had to make an appt and go in. The physicians assistant I saw last time was gone so they made me pay for a visit to establish with a new one. Come to think of it, the one I saw before him left pretty quickly too - it is a revolving door of physician assistants. So they charged $225 to transfer active prescriptions from one pharmacy to another one. And they only transferred one. They forgot to call in refills for my rescue inhaler so I suppose it is another $225 to take care of the second one. Ridiculous!!!!! They are GRIFTERS! read more

Breathe America was a great healthcare provider. After being acquired by Aspire, they've really gone down hill. Aspire is the Walmart of allergy clinics. Its all about centralizing administrative services, cutting costs, and reducing care. I complained to my doctor about the reduction in service, as did other patients, and he finally left and joined a different practice. Aspire refused to provide his patient records so I had to request a copy myself on 11/05/2021. They must provide these within 30 days by law. It's now been 32 days and nothing has been provided. read more

I have had allergies all my life, they went away and now they're back. My primary care Dr suggested I come here. My Dr is is usually right on when she refers me to a specialist. Unfortunately, I feel as if it was a waste of my time. The receptionist told me to come in thirty minutes early to fill out paperwork, so my 10am apt actually started at 9:30am. When I arrived they asked me where my new patient paperwork was that I was supposed to have filled out online. I informed her that I was just told to come in early. I filled out all the paperwork, the physician assistant came in and asked me all of the same exact questions and entered them into a computer. They never told me that I was coming for allergy testing. When I made the appointment I told them that I could not have a scratch test done, when I came in for my apt the nurse and PA informed me that they will be performing a scratch test. I waited about 30 minutes while the PA got the Dr to come and talk to me, he let me know that there wasn't much they could do for me. I finally left at 11am with out a solution... read more

Horrible customer service since they changed to Aspire. They no longer accept walk-ins so I made an appointment for an allergy shot and they can't seem to ever get to me at the time they have me scheduled for. read more

This is the best allergy doctor that I've been to in New Mexico! Staff is very helpful and doctors are very informative. Highly recommend!

Tried to get an appointment for my husband. I left my name and number and my husband's number. I call 4 times and left 2 messages. None returned. I even tried to make an online appointment. It wouldn't work. Guess their too busy for new appointments. I'll call the someone else. read more

My 4 year old granddaughter and my 9 year old grandson were seen for allergies. One was tested and the staff was so great with her, she was not even scared. The other did not have to have testing and they too were also very reassuring to us. The front desk girls were amazing, polite and very efficient. I totally recommend BreatheAmerica to anyone suffering from bad allergies. read more

Great office. The staff are amazing. The front desk was professional and helpful as well as the medical staff. I would recommend BreatheAmerica to anyone who suffers from Allergies, Asthma or Sinus problems. Great place with wonderful providers! read more

Have seen a diff PA every time. Something to be said if they cant retain staff. Dr wachs cant be bothered to see you even if you ask. The nurses and ma are nice read more

Husband had surgery. Appointment after not covered under Post Op, as doctor Gerencer had to "grab a special tool" to remove mesh from husband's nose..mesh the doctor put in at time of surgery. Then we were charged another $15 dollars for the surgery after already paying our $150 BCBS deductible. Billing is ridiculous! Never get same answer from any one biller. Can't say if surgery was a success as husband's smell and taste consists of everything being burnt read more

Friendly staff and immaculate offices gives a patient a chance to overcome allergies once and for all. Effecient doctors and sympathetic nursing staff ensure each patient is well cared for. Hope to have a great outcome for myself that others have obtained. read more

I'm writing my post because many people suggest this place and everytime I hear someone say Breathe America I laugh. This place is the absolute worst place ever these people are so rude first of all. I called for information and the lady left me on hold when I called back she said I put you on hold for a reason it was so unprofessional. The medical staff is weird they aren't nice and welcoming I tried to talk to the medical asst and she ignored me the entire time and rolled her eyes. The office is cold and some of the patients don't know personal space when you leave your chair with your stuff on it they move it. I try to make several appts Ahead and the front desk person told me no but yet made several appts for the girl right after me. I Wouldn't recommend this place I've since found an amazing place that actual deal with my concerns instead of brushing it off as "oh it's because it's NM" save your money it's just a bi money making business! THUMBS DOWN read more

I saw Christina F for my shot on 9/11/18, and I want to say that she is the best of all the LPN's in the Shot Room. She hurts me the least when getting the shots. I have had shots for the past year and a half and I think I have taken a turn with all of the LPN's there, and I wish I always got to see Christina. Even my arms don't swell up like when others give me the shot. She is really good at what she does. Also, she is very friendly and a pleasure to speak with. Rosemary Trujillo read more

Everything has a good side a bad side. I was very nervous about having surgery on my deviated septum. I had waited 5 years after being diagnosed at Breathe America. After I had made the decision to go ahead with the surgery, I read reviews on my doctor and was very close to backing out of it all together. I won't go into details on who or what was said, but I did get the surgery and went in for my postop after surgery. I waited in the waiting room for a hour after my appointment was scheduled. I was so heated, and again also nervous for the huge piece of plastic that they were going to pull out of my nose. So that's the bad part. The nurse practitioner, Megan Bloom, made me feel at ease, she walked me through the process. She was amazing! She made me forget that I was upset about waiting and my nerves went away about the pain I was in from surgery. If you have the option to do your post op with Megan or the doctor, I would recommend her all the way. read more

Corrupt billing. I took my youngest child here for the first time because my oldest child went here for years and I never had a problem. I am not sure what is going on or what changed, but all I wanted to know was how to treat my youngest child's food allergies. I was told there was nothing they could do for food intolerance. That was it. Billed my insurance $499.00 and sent me a bill. Really? They did NOTHING but tell me there was nothing they could do. No testing....NOTHING was done. The medical director said they had every right to bill my insurance and me. Really? BreatheAmerica did NOTHING. I am beyond disappointed by this unethical business practice. read more

The wait is getting ridiculous. When I first started shots it was 5 mins. Now up to 25 before you get your shot.

I would recommend to anyone with allergies or breathing issues. I have had severe allergies and congestion since moving to New Mexico. The staff is AMAZING and the providers listen to you. I will be going back for another visit in a month and can't wait to see what more relief I get for my sinus issues. They are wonderful and put great detail into each and every patient, even at the end of the day when you can tell they are tired and ready to go home.. they STILL welcome you into a friendly environment!! read more

When I made my appointment, I asked them what my insurance would cover and how much I would be responsible for! They give me a quote on the phone and told me that due to COVID I had to download their app and fill out my paperwork online before my appointment date. I did just that. On the day of my appointment, I was told that they had accidentally uploaded the wrong documents in my file so I need to fill out the correct ones in person. The nurse practitioner I saw was nice and our appointment lasted about 20 minutes. Days later I logged onto the app to make the payment I was told, and to my surprise I had a much much higher bill than expected. That's why I had called ahead of time to make sure how much I was going to be responsible to see whether I can or cannot afford to see them. I called them to see why and whether they can do anything to help. One person I spoke with from the billing department said she was going to call my insurance and call me back. After not hearing anything for over a week, I decided to call her again. She told me that she couldn't get ahold of anyone in my insurance and there is nothing she can do but her supervisor might be able to. Her superior was extremely rude and ultimately told me that they used a "surgical" equipment (this sneak thing the nurse practitioner inserted in nose) and that I should have asked the nurse practitioner if that was going to be extra. She told me that I am responsible for the totality of my bill. This was my first time seeing them and my first time getting an unexpected bill from a doctors office and someone in a supervisor position be as insensitive and rude as she was. During this pandemic, a little understanding and compassion goes a long way even if there wasn't anything they could have done to help me with my bill. I will never go to them again. read more

Went in with my grandmother for her allergies and will not be going back. The medical assistants were super nice but obviously short staffed causing the wait to be extremely long. The staff looked overworked and unhappy. My confidence in the overall visit was low as it seems like the clinic is not prepared for emergency situations that can arise. read more

Came in for my initial appointment for allergies. Scheduled the appointment almost two months ago because they didn't have anything available until two months out. They told me not to take any decongestants like Sudafed prior to my appointment. Ok, that worked for me because I cannot take Sudafed for my work. This was only told to me over the phone two months ago. My allergies were becoming unbearable and I started taking Claritin, an antihistamine that I can take for my work a couple weeks ago, keeping in mind that I cannot take a decongestant like Sudafed for this appointment. Came in for my appointment and no testing could take place because I was taking Claritin. I told them what was told to me over the phone, and they asked about my paperwork I received in the mail prior. I told them no paperwork was ever sent out, and no other information was given to me besides what was told over the phone. The doctor forced me to reschedule with another copay for the next visit, and was quite rude explaining the reasoning about it. He said there was nothing he could do about the second copay, even though his staff in the front office created this problem. I will not be back to reschedule and would not recommend anyone I know become a patient here. read more

They are very hard to get ahold of and they didn't send my daughter lab paper work to tricore.tricore called them there self and they were very very rude to the lady and also very rude to myself and her dad.they said I needed to wait longer I have Waited 2 weeks for it to be sent. I have called everyday for 2 weeks and they wouldn't answer my calls but if I called on another persons phone they answered and were very rude.i would not recommend them. They have still not send our records to the primary doctors and I have filled out 10 papers to send them and the primary dr office has sent a required to get them. It's really ridiculous read more