My open letter to DFM:…read more To Any and All Concerned Parties at Deerfield Family Medicine, Cooley Dickinson, or Mass General, I'm reaching out today to offer my perspective as one of your patients' partner. My partner, (redacted), has been suffering from some sort of respiratory illness for the past two weeks, as have our two year-old son and I. Specifically, I'd like to focus our struggle to get Megan a new inhaler for her underlying asthma, which greatly exacerbates her illness. The low point in this situation for me was the 24 hours in which I tried desperately and unsuccessfully to comfort and distract our son while his mother repeatedly wheezed herself crosseyed and blue, and coughed until she threw up. He thought she was dying like our family pet did a few months ago. Imagine a terrified toddler asking you over and over, "Mama die? Mama die?" For that, you will forever hold a very dark place in my heart. It seems unnecessary to put my family through that when all we needed was for DFM to place a call to the pharmacy and order an inhaler to replace the one she used up more quickly than expected during her illness. Even more unnecessary, and adding insult to injury, was your receptionist becoming angry and rude when Megan was struggling to speak clearly because she was short of breath during one of the many times she called and waited patiently through 10+ minute holds to try to straighten out the situation. Please convey our sincere apologies to this receptionist who Megan so deeply offended. Perhaps everyone at DFM who failed to get Megan an inhaler should also apologize to the receptionist for her lack of volume. Maybe we can all pitch in and buy her some cupcakes as a token of our regret for being an annoyance. Fortunately, Megan was able to make an appointment with Health Services at Mount Holyoke College where she is a student after we gave up entirely on DFM. They saw her immediately and put her on a nebulizer the moment they saw how badly she was struggling to breathe, and prescribed a steroid-plus-albuterol inhaler in addition to her regular inhaler. They called it in to the pharmacy immediately, and she had her medications in hand within 20 minutes. Apparently it's not impossible to get someone urgently-needed medication for an acute condition in a reasonable timeframe. As I write this, it has been roughly 48 hours since we started trying to get the rescue inhaler from DFM, and the pharmacy still hasn't received the script. As far as DFM knows, she's still struggling for breath. I'll be interested to see when, if ever, we get a call from the pharmacy to tell us the no-longer-needed prescription is ready. I'm sure you have reasons/excuses for this massive failure. I don't care. Figure it out and do better, or close the practice. Be aware that this is an open letter, which I will distribute as widely as possible, both to the public and the administration of Cooley Dickinson and Mass General. My goal is to cause at least one person at Deerfield Family Medicine to lose their job. Sincerely, Bryan W. Dolan

First off. This Bryan D. from "Greenfield town" Is off his rocker…read more I have been going to this practice for a number of years. I have never . ever had anything like he had written. Number two Bryan should have taken his "partner" to the ER if she could not breathe. Very silly post because any receptionist would have identified someone struggling to breathe immediately. I myself am reaching out today to say that I am not believing your story. Looking at your past post I see a habit you have of posting bad reviews. Now Bryan I wonder why you feel the need to embellish facts. If you need to speak with a specialist about you actions I recommend going to Cooley er and maybe they can help you. Unless of course you feel the need to put them down also. This practice has never let me down. Ever.

I don't know where the name AEIOU comes from, but the Massachusetts General Urgent Care was fine…read more Handled my problem fairly quickly. The usual paperwork/insurance is needed; you'll fill out the usual forms. Treatment was quick and easy. Only one provider on staff on a Friday, but not a long wait, either. Well done.

This facility is 1 of the 2 choices I have to send my (60+/- transportation service providers for…read moreDOT physicals throughout the year. Hands down the 1st choice for getting in an out on a busy business schedule!

Kristin is an absolute gem! Her kindness, warmth, and enthusiasm are matched only by her skill. She…read morehelped me tremendously with long COVID symptoms that western medicine was not able to address, and for that I am very grateful! She is a wonderful person and incredibly gifted practitioner.

Kristin is a gem of a human and an amazing healer. She clearly knows her acupuncture, but equally…read moreimportant, she is kind, a great listener, and someone you can feel entirely safe with. I saw her for pain in my elbow and with one treatment the pain subsided! Beyond that she incorporated treatment for other things I expressed in her care, like anxiety and insomnia, and it made a world of difference. If you are thinking of acupuncture, don't walk, run to Kristin!

This clinic provides amazing, high quality healthcare. The staff was friendly and knowledgable, the…read morewait time was very short, and Dr. Smith was extremely attentive and listened to all of my questions and concerns.

yesterday I went to Greenfield gastroenterology for a pre-check for a colonoscopy. Every person in…read morethat office was friendly made the appointment very nice and Sandra Velez was wonderful and kind. It was a great experience.

I've been with this office for 15 years. They used to be great. Now they're complete trash…read more I've been seeing the same doctor throughout the years. I was scheduled to have upper and lower endoscopies done. It took me over six months to get an appointment. When procedure day arrived, I was wheeled into the operating room only to see an unfamiliar face. I had never met this doctor before, and didn't even know her name. She insulted me as I was being put under. I woke in recovery and told I'd have an appointment to go over the results in three months. That was the soonest they could get me in. I arrive to my confirmed appointment 15 minutes early as instructed. After 30 minutes of waiting a nurse informed me that Dr C was out ill and no one would see me. I later spoke with doctor only to find she called in at 0600 and informed staff she wouldn't be in for the day. No one told me nor did they give me an alternative appointment. I asked to have the doctor call me and was simply told "she'll call you tomorrow." No time was given. At 15:00 the following day I called and was told I had a phone appointment for 16:00. It would have been helpful to know that but I wasn't ever notified. At 17:30, an hour and a half after my appointment Dr C finally called only to say she'll see me in three months. Dr Cesar also said she called in at 06:00. When I spoke to Amanda Shamrock from Baystate Gastro, she threw Dr Cesar under the bus saying "She didn't call in until 09:15 and she was lying about calling in at 06:00 because no one got a message." Amanda then proceeded to blame the call center saying they were at fault. She did everything except apologize for their poor treatment. I then informed her I would be sending her a bill for the no call no show appointment I went to. That's when Amanda lost it and screamed that she was hanging up if I was going to threaten her. The staff is disrespectful of your time, including Dr Cesar, lie about each other, refuse to take any responsibility, and as I saw with Amanda, as she is completely unhinged. It's scary knowing a practice would allow someone who's that unprofessional to continue to work there. I would encourage everyone to find another gastroenterologist since this office is nuts! ***I've never even heard of this in my life but...I'm now getting crank calls from Baystate Gastro. I can only assume they're from Amanda. She's calling and hanging up when I answer. ***

I was diagnosed with Ulcerated Colitis about 20 years ago. Dr Wertkin was my Doctor and healed the…read moreColitis. I was doing very well until about 3 years ago. I got a flare up. I always went to Natural Doctors for treatment. I went to two of them over the past three years. They were good Doctors, very kind and did everything to help me. However I was not getting better. I reached out to Dr. Aviva Wertkin and I told her my story. We set up an appointment. She is an amazing Doctor. She sat with me for two hours. She is very thorough. She took tests and did a lot of research. She found I had much more than a flare up. I had mold and heavy metals. She started treatment addressing one thing at a time. She detoxed my body.It took a while and I would like to add she was working with a very complicated case. I had a botched surgery on hemorrhoids years ago which complicated my digestive system. However she prevailed through it all and I am living a very functional life. I cant thank her enough for her knowledge and her persistence to make people well. She is one of the best Natural Doctors and I been going to a lot of them.

This doctor is fantastic. She is the most knowledgeable and kind health care practitioner I have…read moreever met. Her range of knowledge is truly exceptional. Being provided such great care in a beautiful soothing environment with the trust that several years of successful treatment brings is such a precious gift. I am truly grateful.

Dr. Peterson is AWESOME. I have been seeing Dr. Peterson for a little over year. I see her…read moreconsistently. Her and her staff are really friendly and work to get you your best care.