Yates did an amazing job with our family funeral. Eli and his staff communicate like professionals…read moreabout what is going on and constantly inform family members. They seem to really read a room and a situation perfectly. Nobody wants to make a living being there for other people's sad events every day, but Eil seems to be a natural. I would trust him and his staff to handle any spectrum of situations with empathy, respect, and professionalism.

Amazing. The funeral director took wonderful care of me and my family. They went above and beyond…read moreto make the service special. The Yates family has been so supportive, accommodating and professional. The office staff was so kind and so professional our family will use Yates again when the time comes. Very professional.

They have handled my uncle & father's cremation. They are very patient and kind, I strongly…read morerecommend them.

I have the upmost respect and appreciation for this facility and their staff, Sarah in particular…read more My family lives in CA and NV and my uncle passed in December in WA. When we eventually got word of his passing, over a month later, we were all shocked. His son had been searching for him so he could meet his grandchildren for the first time. Sarah was a true blessing to us. My mother coordinated with her for my uncle's cremation and to have him sent home to us. Sarah was upfront about all of the costs, gave us options and helped us make an action plan. I will forever be grateful for Sarah's kindness and willingness to work with our family through all of us. There is customer service and then there is the care that Sarah showed. Death is a part of life and I only hope that other families can have someone with Sarah's heart to help them through their difficulties. Thank you for sending him home to us. You'll always be a postive imprint on our family.

My father passed away and due to his divorce not being fully finalized his ex had rights to his…read morebody. . She did not have the money to cover any expenses at all. So My grandparents were in touch with funeral home and said they would cover whatever but wanted 80 percent of his body once cremated (which ex wanted cremation). The funeral home agreed to this. My grandparents paid for 2 viewings, cremation, pendants engraved with ashes (very expensive) They then had the ashes sent from Spokane to Missouri. The urn was opened not even 15 percent of ashes in there. Come to find out gave all the ashes to his ex. Idk if the funeral just said all that and didn't except us to check the ashes received. But I thought it was very terrible of them to conduct business that way. I do not recommend this place. And I suggest everyone check your urn to ensure your getting what your suppose to.

Trent went above and beyond to honor our final wishes for my loved one's memorial...down to the BBQ…read moremenu and Star Wars music! He and his colleagues were easy to work with, respectful and created an amazing eulogy and slide show video! Thank you Hennessey in the Valley for helping to make our loved one's life celebration happen with dignity and care!

Allie was so wonderful to work with, she went above and beyond. We were limited on time with so…read moremany of our family members out of town. She helped us plan our service in only 4 days. The programs were beautiful and the slide show was just perfect. The livestream was so nice for family out of town. The women who came to pick my father up once he passed, they were so carrying and kind during such a hard time, I can't remember their names.

Would not use this business again. Too focused on selling grieving families outrageously…read moreoverpriced caskets. I will instead be using Spokane Cremation and Funeral Service in the future.

Personable, accommodating and supportive. Professional throughout the process. I didn't expect some…read morequestions regarding notifying our father who adopted us and I have not spoken to in 35 years.

Went to a viewing today and it was awful. He is to be cremated but the viewing display was…read morehorrible. Stuff of nightmares.

We recently used Spokane Cremation & Funeral's services to help us send off our beloved son who…read moredied unexpectedly outside of town. We found the staff to be empathetic, knowledgeable, patient, and kind in all of our interactions with them. They were also respectful of our wishes and never pressured us to buy a product or package, or upgrade the service we selected. The staff there took care of transporting his body to Spokane, preparing him for our funeral mass, and proactively working with us to ensure all went smoothly. The price was far less expensive than two other quotes given to us by local businesses. Still, the highest standards were set by the staff, nothing looked cheap, and we received personalized service every step of the way. We plan to utilize them again, and will be meeting with them to discuss and prepare for our own services and cremation.

We have used this family owned business for my parents. They are respectful, helpful, and just an…read moreoverall pleasant experience. As far as cost, I couldn't find anyone that could beat their prices. They have my full endorsement.

I was with this man for 15 years by his side till the day he died on his hospital bed and as soon…read moreas they found out that I wasn't paying for it and that I was his ex-wife they treated me bad they were rude and they never called me back they lost my husband's wedding ring I never got that and it's legal for an ex-wife to obtain copies from the funeral home for up to a year in Washington State but they're all about the money not service not with my situation

Extremely helpful. Great customer service. Prompt response & made the process understandable &…read moresmooth. Thank you. Price was very fair too

I cannot say enough good things about Tammy at Pacific NW Cremation. She was so kind and…read moreunderstanding. She walked me through all the steps and what they would do and I needed to do. As anyone who has had a close loved one pass away knows, you are an emotional wreck. Tammy was just the person I needed to comfort me and help me through the process from start to finish. I would highly recommend Pacific NW Cremation.

Jason with PNW cremation was the most helpful during a very difficult time. They were prompt,…read moreaffordable, and very compassionate. I would highly recommend them for your needs for funeral services. There aren't enough words for gratitude for how they were with our family.