Ace is really the place if you need help. Anytime I have a question on a project I know my friendly ace employee will be there to help. read more

Ripon Ace Hardware - The Webber connect smart grill hub - Hardware Stores Near Me - Ripon, Wisconsin

Store is great always willing to help every time I go there. Today I went to return a part that I purchased in Berlin at Ace I kindly asked the Lady can I return this here in Ripon as I live in north of Berlin but work in Ripon and it was the wrong part. Her reply "yes as long as we have carried it or it is in our inventory". Long story short she calls a gentlemen up he scans it sees it is in inventory but moved to some zone. Another guy walks behind him and the guy asks if he can except this return. The Gentle man replied "No she has to return to Berlin we dont want that here and are not going to carry that part anymore" Even though The lady stated it was in inventory. After I got told you need to go to Berlin. I wanted to ask about the sign behind the counter. That's states "no hassle no worries a receipt is guaranteed " I guess my point is I wasn't happy with my service today and don't advertise that when you are not going to go by it. Buyers beware if you need to return something. Especially when I believe it is the same owner of both stores read more

I always go to Ace Hardware for their customer service. However this Ace Hardware was incredible. Most helpful staff I've ever seen. I will gladly drive from Stockton to Ripon to patronize this business. Awesome! read more

We were camping and a bolt broke on one of our favorite chairs. Austin helped us by basically repairing it for us. It would have taken us hours on our own. Awesome job guys!!! read more

Ripon Ace Hardware - Hardware Stores Near Me - Ripon, Wisconsin

If you need hardware of any kind, Ace is the place. The staff are very friendly and knowledgeable. The best part is just walking down the aisles and browsing the shelves. read more

Great customer service and a huge selection of merchandise. The staff is super friendly and always helpful. Whether it's showing you where to find what you are looking for out helping you solve a home improvement issue they are knowledgeable. If they don't have what you need that can special order items. read more

Ripon Ace Hardware - Packer supplies! - Hardware Stores Near Me - Ripon, Wisconsin

Need to call attention to an experience I had with an employee identified on her name tag as "Sandy K." The morning of August 31st I purchased a gallon of solid body stain to address woodpecker damage on our cedar siding. I brought in the lid from an empty can of stain dated back to 2003. Sandy K. happened to respond to a page for the paint department -- another person was paged by name, but she responded first to the department and assisted me. She noted the date on the can, asked if I was repairing or restaining and based on my answers, decided it was best to use the "old tinter" rather than the new tinting machine so that I would go away with the best stain match possible for my purpose. I was struck by the dedication she had in providing me with the best possible solution for my particular situation. Her thoughtfulness and overall attention to what I needed allowed me to repair multiple areas on our house rather than restain large sections of the house (and potentially the entire house) as she provided me with a perfect match. Her response to providing superior customer service seemed natural on her part, though, and I highly suspect I am not the only Ace shopper who has benefitted from her dedication, product knowledge and caring. She is an extraordinary example of what customer service used to be. read more