Asked for chocolate cake donut. Given a "blonde" colored donut. Had to work to get the attention of…read moreperson behind the window. They insisted item was chocolate. I said it looked " blonde" to me- meaning regular cake, not chocolate. Their response: " I work here! I had already handed back the donut and after their response I asked for my money back. They showed me a regular cake donut with chocolate icing asking if I wanted that. Again asked for my money back. They continued arguing with me and said" yeah, go be wrong somewhere else" after a HUGE eye roll. GEE WHIZ!! I went to the Rise n Shine donuts on 98th near Slide. Got a real chocolate donut and the very best customer service. Gave her a tip! Won't go back to 6302 Frankford

I've been coming to the donut shop for a couple years now. However, the last two or three times…read moreI've been recently, I have had terrible customer service. I'm not sure who the owners have hired recently, but the high school or college students they have working in the mornings need an attitude check. I know people have rough mornings, but when it happens on more than one occasion, I don't support businesses that give customers a bad start to their day. There are other Rise N Shine donut shops in Lubbock, do yourself a favor and see if they have better customer service before coming to this location.

Yummy donuts and such a variety! Kolaches are top notch!…read moreAlthough it is far from my house (15 mins) and I pass by two other donut shops, it is definitely worth it!

Absolutely my favorite donut spot in town. There's a great variety of flavors and types of donuts…read more On more than one occasion the staff has gone out of their way to make me fresh donuts when they were out, or fill a certain flavor that I wanted. They have quick and friendly service, and it's always clean when I stop in to eat.

Went for drive thru and ordered 1/2 dozen of tamales, a burrito, and two jumbo jalapeno kolaches…read morefor the family. The lady who took my order was kind and wished me a good day. Delivery of food was fast and everything was warm and very good. Me and my family recommend this location for a great breakfast!

Great service , good food and wonderful customer service . Great price . Burritos and kolachess is…read moremy favorite .

very friendly staff, extremely generous and accommodating . overall i cannot recommend them more…read more they made me feel like family more than olive garden ever has. if im ever in the area ill be sure to give them a second visit.

They have new management and since then it's been really good!! I haven't noticed any incorrect…read moreorders, AND they're quick and nice :)

Waited in the drive through line for 15 minutes nobody took my ordered and when I drove away the…read moreemployee was just sitting there doing nothing

I've read the good and bad reviews for this place and I can now confirm that I side with the…read moreunhappy people. My filled donuts were just barely filled. You'd think the would have a machine that measured the amount of filling each donut received but I guess they don't. And, if they fill them by hand, they should pump until the filling starts coming out. Of course the DEI employees don't care. It is so sad that the franchise owner doesn't care enough to make sure the Krispy Kreme name lives up to its promises. They should give up the franchise and let someone else take over.

I don't understand what the point of this location is. For MONTHS I have tried to try one of their…read morestuffed kalaches or specialty donuts and every time I go they don't have any. Most of the time they have ONE SINGULAR employee working and all they have is their glazed donuts. They don't have anything in stock and what's even more insane is because they have barely any workers you will wait in the drive thru for a while before they even notice that someone is there. It either needs to be closed for good or get new management because this place is ran so poorly they couldn't pay me enough to work there, my condolences to the overworked employees that no doubt have to deal with EVERY customer being upset since they don't have any of their stock actually stocked on any given day.

This is the best Shipley Donuts (and donut shop) in Lubbock. They always have fresh kolaches and…read moredonuts. This is the Shipley location to go to in Lubbock. It's a night

We were in town for business, had to look for something to eat in the early morning, the original…read moreglaze donuts and chocolate bar was great, the Jalapeño Cheese Kolache was so good and we killed both instantly. We will be back!

Nothing special.. Just your regular donut shop. Tried the…read morekolaches and was disappointed. They were cold and weren't fresh at all. My BF got the chocolate glazed donut and said it was too old and too sweet. I will maybe try them again if I wake up early one day in hopes that the food will be fresh.

Delicious healthy shakes and energy teas. Love the Strawberry Mexican LaRita and the Oatmeal Raisin…read moreprotein Shake. Love the fun friendly atmosphere, shakes, teas, donuts and waffles.

We went in to get ice cream and stood there. And stood there. And stood there. A manager came out…read morelooked at us, yelled at whomever was in the back who yelled back. This went on the entire time we stood there. The manager made eye contact with us several times. But the yelling continued. We left. And they were still yelling back and forth. Never again.

the store was DIRTY and the employees CHILDREN were running around with NO SHOES on, and the bottom…read moreof their socks were Black!! NO ONE waited on us and we WALKED OUT!!! Whoever owns this franchise needs to revamp this store! Corporate needs to check this store ITS HORRIBLE