I've been coming to the donut shop for a couple years now. However, the last two or three times…read moreI've been recently, I have had terrible customer service. I'm not sure who the owners have hired recently, but the high school or college students they have working in the mornings need an attitude check. I know people have rough mornings, but when it happens on more than one occasion, I don't support businesses that give customers a bad start to their day. There are other Rise N Shine donut shops in Lubbock, do yourself a favor and see if they have better customer service before coming to this location.

I see these people leaving non 5 star reviews and I wonder what better place there is in town. They…read morehave the largest portions of everything I've ever seen, from the doughnuts, lol aches and breakfast sandwiches. My husband loved the burrito and the doughnuts were an 11 out of ten. Sure they aren't ultra friendly but I feel it's more of a language barrier, the owner goes in at 130am every morning yet people slander their hard work because they have a minimum on credit card which half the businesses on the planet have, it's because of the outrageous fees credit card companies charge. Highly recommend this place.

Yummy donuts and such a variety! Kolaches are top notch!…read moreAlthough it is far from my house (15 mins) and I pass by two other donut shops, it is definitely worth it!

Absolutely my favorite donut spot in town. There's a great variety of flavors and types of donuts…read more On more than one occasion the staff has gone out of their way to make me fresh donuts when they were out, or fill a certain flavor that I wanted. They have quick and friendly service, and it's always clean when I stop in to eat.

Went for drive thru and ordered 1/2 dozen of tamales, a burrito, and two jumbo jalapeno kolaches…read morefor the family. The lady who took my order was kind and wished me a good day. Delivery of food was fast and everything was warm and very good. Me and my family recommend this location for a great breakfast!

Great service , good food and wonderful customer service . Great price . Burritos and kolachess is…read moremy favorite .

They have new management and since then it's been really good!! I haven't noticed any incorrect…read moreorders, AND they're quick and nice :)

Absolutely terrible Done with this Dunkin it's gotten worse…read moreand worse They never have the donut selection they used to they don't even look good anymore and this morning I got the bacon egg cheese beagle had to take it apart to eat it, beagle was burned black and hard as a rock and the burned flavor was horrible I'll go to Shipley from now on, it's a shame I used to love Dunkin and there Crullers

Zero personality of Employee at counter. Cinnamon Apple filled donuts were hard as Rocks. We…read morediscovered that after arriving in Odessa Tx. We are now convinced that donuts in show case are going to be at least a day old. Fresh Donuts are glossy, old Donuts are not glossy. Very disappointed to get Old Old Hard Donuts. On the other hand, the Fresh Donuts were Delicious. Definitely need Counter staff that talk!

Waited in the drive through line for 15 minutes nobody took my ordered and when I drove away the…read moreemployee was just sitting there doing nothing

I don't understand what the point of this location is. For MONTHS I have tried to try one of their…read morestuffed kalaches or specialty donuts and every time I go they don't have any. Most of the time they have ONE SINGULAR employee working and all they have is their glazed donuts. They don't have anything in stock and what's even more insane is because they have barely any workers you will wait in the drive thru for a while before they even notice that someone is there. It either needs to be closed for good or get new management because this place is ran so poorly they couldn't pay me enough to work there, my condolences to the overworked employees that no doubt have to deal with EVERY customer being upset since they don't have any of their stock actually stocked on any given day.

This is the best Shipley Donuts (and donut shop) in Lubbock. They always have fresh kolaches and…read moredonuts. This is the Shipley location to go to in Lubbock. It's a night

We were in town for business, had to look for something to eat in the early morning, the original…read moreglaze donuts and chocolate bar was great, the Jalapeño Cheese Kolache was so good and we killed both instantly. We will be back!

Nothing special.. Just your regular donut shop. Tried the…read morekolaches and was disappointed. They were cold and weren't fresh at all. My BF got the chocolate glazed donut and said it was too old and too sweet. I will maybe try them again if I wake up early one day in hopes that the food will be fresh.

Delicious healthy shakes and energy teas. Love the Strawberry Mexican LaRita and the Oatmeal Raisin…read moreprotein Shake. Love the fun friendly atmosphere, shakes, teas, donuts and waffles.

Awesome service! The new staff is definitely friendly and…read morehelpful. Service is quick and efficient.

the store was DIRTY and the employees CHILDREN were running around with NO SHOES on, and the bottom…read moreof their socks were Black!! NO ONE waited on us and we WALKED OUT!!! Whoever owns this franchise needs to revamp this store! Corporate needs to check this store ITS HORRIBLE