I have never been one to complain but am tired of people who love to take advantage of you.How do I begin to describe the frustration I have with this companys service department,especially the incompetence of their so called mechanics .First of all we have a lee boy 1000 that we had brought in to repaiir a fuel leak,several days after the repair the paver catches fire from the fuel leak they supposedly fixed,after returning the paver back to risch we had to pay them to re wire the machine which should not have been since they caused the problem which caused the machine to catch fire due to the fuel leak they supposedly fixed.If that wasnt bad enough the service manager calls my son to tell him it needed pistons due to water damage from putting out the fire wanting to charge nearly $2500 to do so,after a heated discussion they replaced the pistons at a discount.then the paver dies out while paving a parking lot and would not stay running.Bringing it back to risch for inspection they finally call my son after having the paver for well over two months to tell him the paver needs a cam replaced wanting over$4500 to do so.after spending over$5000 and having the paver since early may of 2019 which cost me the beginning of my season having to rent pavers to complete the work, we decided to let the more than compitent staff over at valley equipment have a look at it.After inspection and two days they find that the fuel pump installed by risch was hooked up backwards.Valley hooked it up right and we have been using it ever since.Funny how risch wanted to replace the cam or sell me a new paver.they should change their names from risch to Ripps.dont deal with these people. read more