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    Jones Auto Parts

    4.2 (5 reviews)
    Closed 8:00 am - 5:00 pm

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    Madison Wood Preservers - Raised horizontal split on railing dangerous to grasp

    Madison Wood Preservers

    (3 reviews)

    I contacted Kristina Eanes (Account Manager) at Madison Wood in Madison Virginia about a complaint…read morewhen my client contacted me about her concern with an excessive cracked down her support column that appeared 3 months after the column was installed. When we installed the column there were no issues. It seems that is a bad piece of wood. Below is my email to Kristina Eanes (Account Manager at Madison Wood): _____________________________________________________________________________________ "Good evening Kristina, We purchased Madison wood 6x6 columns for our clients deck installation back in December 2018 and they are very concerned about a continuous split down one of the 6x6 columns. Please view video and get back to me with your thoughts. We purchase our wood from TW Perry in Leesburg. Thank you, Ann __________________________________________________________ Below is the response from Kristina Eanes (Account Manager) at Madison Wood "Hi Ann, I have attached a letter from the Southern Pine Bureau with their explanation for the checking. The limited lifetime warranty from LONZA only covers rot, decay or termite damage and doesn't include checking. Please let me know if you need anything else. Thanks and have a great weekend! Kristina Eanes Account Manager 1-844-MADWOOD (540) 948-3770 Fax (540) 360-3175 Cell madwood.com file:///C:/Users/Owner/AppData/Local/Packages/microsoft.windowscommunic­ationsapps_8wekyb3d8bbwe/LocalState/Files/S0/2713/Attachments/Checks%20in%2­0Timbers%202015%20­Madison%20Wood[3964].pdf ______________________________________________________________________________________ Additional Response from Kristina Eanes: "The warranty only covers rot, decay or termite damage. Checking is something that occurs in wood and the warranty is held by LONZA, the chemical provider. The chemical is to prevent rot, decay or termite damage from happening which is why checking doesn't fall under the warranty. Checking doesn't affect the integrity of the wood, it is more of an aesthetic issue."

    I had the same experience as the other reviewer-wood splitting, raising in places so as to risk…read moresplinters and a refusal by company representative to do anything about it. Instead told me to treat with water resistant coating which I had already done.

    Ridgeview Equipment - Ridgeview Equipment
Orange, Virginia
Est 1998

    Ridgeview Equipment

    (2 reviews)

    the sales team and general manager refused to tell me who I was speaking to after asking when they…read morecut the knees from me on trade value of a tractor after they were provided the make, model, hours and details of the tractor itself. they provide a value then went to see it and stated to me looks good. Next day 5K removed from value on trade to blame research of tractor, but had all that information well before seeing it. I would never purchase from them again. or recommend anyone else do so for this shady tactics and poor customer service. prior to this I was a customer and spent 25K on equipment two years prior with them and returned thinking I would have a pleasant experience, that did not happen. they are no good and word is no good. do yourself a favor and travel to a different dealer. trust me it will be worth it.

    Went to many dealers before I purchased a Massey Feguson 4608. 80 hp with some "ass" to knock down…read moretrees and do utility and construction work. Had the dealer fabricate a plate to protect the loader hydraulics. Did a perfect job. With the tractor I purchased a heavy duty 84" box blade and heavy duty grapple and factory massey loader. I think the box blade fell off the truck from the vendor. Very nice heavy duty woods brand box blade. Dealer gave me touch up paint. All was good. I had some warranty issues but dealer stepped up on 3 occasions. Their mobile mechanics were awesome. I recommend this dealer without reservation. Make sure you talk to Steve Mallory in sales. He is very knowledgeable and understands customer service. Massey Ferguson corporate followed up with me and left messages. I was impressed with Massey. I am used to dealing with total idiots at verizon cox and direct tv. It is refreshing to know Massey actually cares. Nice job.

    Jones Auto Parts - autopartssupplies - Updated September 2026

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