So, I normally only write one or two star reviews when something has gone really wrong at a business or if I felt I was in some way being mistreated or neglected (ex. a waiter being purposefully rude). However, I feel compelled to write this one because, in my opinion, the quality of the cleaning my car received at Rising Tide Car Wash was exceptionally poor.
I have a 2017 Subaru Forrester and took it on Saturday to be washed at Rising Tide. I got the Rain X with Interior for a total of $21.25. I checked with the business and this package includes (in addition to cleaning the outside) vacuuming of the inside, wipe down of the hard surfaces, cleaning of the cup holders, etc. They also vacuum the trunk if it is open and for SUVs if the cover is off which mine was. My car went through the cleaning tunnel and then it was taken to be finalized by hand and have the interior cleaned.
When it was done, I was somewhat in a rush so I didn't look as closely at the work as I normally would have. However, I noticed as I was driving away that both floor mats were still pretty wet (one had a small puddle on it), one still had dirt on it and the front windshield had plenty of streaks. I stopped with my girlfriend for gas. As I was pumping the gas we both noticed more and more issues. It didn't appear like ANY of the interior surfaces had been wiped down. My girlfriend sometimes wears makeup with glitter in it and over the last few weeks you could see flecks of it on the passenger side dash. After the cleaning it was still there. The cup-holders were also still dirty. Further, my back seats were in the down position so the entire back storage compartment was open. None of it was cleaned or vacuumed.
The outside of the car was not any better. There were streaks everywhere and there were several spots that still had dirt on them. Also, many of the windows still had of streaks and spots.
Overall, I felt this ranks as one of the poorest cleanings I have ever received from a car wash. I will not be returning.
Update: I just wanted to respond to one thing Thomas D. of Rising Tide said in his response. He asked that I bring the car back and would let me know if the glitter from from my girlfriend's makeup was something they could remove from the dashboard of my car. The answer is that of course they could. Just rubbing a finger over it made it come off. I used a damp cloth when I got home and it was no problem to remove. The issue is they didn't wipe down any of the interior surfaces of the car like they were supposed to (and was part of the package I paid for) and not that the glitter was in any way difficult to remove. read more