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    Riss Martin DO

    4.5 (2 reviews)

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    Coastal Urology Associates

    Coastal Urology Associates

    1.6(15 reviews)
    1.4 mi

    How many bad reviews does this practice need to receive of their staff before the staff is educated…read moreand trained in dealing with patients? Dr. Fam is my husband s physician at this practice. He is wonderful.Professional and caring and quiet expertise in this field. He also listens to his patients. It is a shame that patients are turning away because of the office front desk staff. They never identify themself when answering the phone. They hang up on you .No phone skills. Hardly any knowledge of an urology office practice.Rude and condescending when questioned in any way. Barbara

    Its no surprise that the reviews of this office staff are so bad, but its clear that they dont…read morecare. The staff are rude, don't speak professionally, and are completely incompetent when it comes to doing their job. If you expect them to verify your insurance correctly, forget it. If you expect them to really dive into it and listen to correct the problem, they will laugh at you. Worse, they double down on being wrong and blame you when you get frustrated. The really sad part is review after review says the same thing, but the doctors and practice owners dont seem to care. Denise is laughable, abusive, and dishonest, and the rest of the staff shows their displeasure with their job and salary in how they treat their customers. I cannot possibly advise people enough to stay away. As I look at Carolyn's review from June 23rd, I went through the SAME EXACT thing. I had a stent in from a stone and they refused to do follow up from an emergency surgery. They also said they do not take my insurance, but they lied and said they dont. LIke Carolyn, they didnt want to deal with third party billing. Funny how multiple people keep having the same experience but the patients are the problem. I'm not done dealing with this situation as Aetna, my carrier, will be getting a full complaint that this provider is refusing to accept their insurance despite their agreement. I'm also going to the proper people about the harassment and abuse.

    Riss Martin DO - physicians - Updated September 2026

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