Nice little gift shop in Gettysburg. I believe it's a brand new shop, too. They have a nice…read moreselection and the room goes way back.

When visiting Gettysburg I took family to this, one of my favorite Gettysburg shops. As always J&G…read moreArtworks did not disappoint. We each bought one of their stunning Haitian metal art works, all the more pleased because part of the money goes to these amazing Haitian artists and the nonprofit that supports them. My selection is in the photo attached. They also have some gorgeous "candles" for those who must avoid candles because of the fragrance. These are beautifully designed glass containers to which you add what's necessary for them to burn as candles but with virtually no fragrance. As always, this shop has various items you just don't see anywhere else. Special thank you to the owner for providing a platform for these talented Haitians who have suffered so much. Kathleen O'Reilly

This shop has it all! I know I did a review for this place in the past, but I wanted to give an…read moreupdate and say that this bookshop is still number one in my books! I've been to many of their events, and the staff/volunteers always go above and beyond. They have a great selection on their shelves, and they is no end to what this shop can do. From author events to newsletters with personal book reviews, to a YouTube channel, online author events and so much more!

Great service. Great selection. Great value. Cute little store. It's clear those that work there…read morelove mysteries.

I can't speak highly enough of Gall Laminating in Lancaster. I live out of town, but make…read moreoccasional trips to have my education curriculum laminated at Gall because there are no large-format lamination services locally. Jay and the staff are always friendly and very accommodating, and were even kind enough to hold a print for several weeks while I had surgery. It's hard to find personal, small businesses these days, and I will happily continue to support this one!

This business is unethical, I ordered a Z bar clothes rack, I called customer service to let them…read moreknow that I would be returning the item. The representative told me that they did not issue return labels and that you would have to pay to return the item. Upon returning the item I checked my account to see if my account had been credited. I noticed that I hadn't received the full amount. I called customer service to inquire about my credit and the representative said that they do not credit you for shipping. This is totally unacceptable behavior that you have to pay to receive and send it back.

I have been using these guys for years. They are very nice, prices are great, they have plenty to…read morechoose from, and I get my stuff quickly. I highly recommend them.

I am so pleased with the unique and beautiful arrangement Neil made for us . This was my daughter…read morewho wanted to give a teacher she hasn't seen in 20 years a bouquet and card . We were on a time crunch and we're so pleased with the fast and beautiful arrangement ! It made the day so special . Thanks Neil !

I ordered my mother an arrangement online through Rita's florists they basically put orders out to…read morelocal florists in the area you need and those florists take the bid and fulfill them. When they fulfill them they are given the "recipe" for the ARRANGEMENT, (in my case the standard pretty please arrangement)and they accept the price they are being paid to fulfill that arrangement. Heather House decided to accept the order and the price for the order. On their own website they have the exact same arrangement I ordered and it's listed as a "best seller". Which means they arrange it more regularly you would presume right? So how does the recipe differ based on the accepted price?! Well let me tell you how it differs. Heather House themselves (Patti actually which I believe was actually Neil using a false name)took the order, went to her refrigerator pulled out the flowers that she felt came closest to the ones in the arrangement, threw the stems in a vase and put a bow on the vase and that was the extent of time she took. She did not attempt to match the flowers to the arranged specifications of the standard pretty please arrangement in any way. When my mother sent me photos I was astonished that they felt it was worth more than $10! I could go and buy those flowers in an unarranged bouquet for $5.99! I could have bought a dollar store vase and thrown them in there and threw a bow on it myself for far less money! When I called I got their answering machine so I left a very nice simple message to please call me back. "Patti" did and well she was brash and abrasive and combative to say the least. She felt she needed to question why I used an online service. Truth be told it's not hers to ask but I was shopping for a florist in the area and many of them were too busy to fulfill an order in two days. She then got very loud and stated she only got paid $21 for the arrangement plus $10 delivery fee. I felt that if you accept the order you accept the price and you agree to deliver what the customer ordered, and I stated so. This only led to her growing frustrated and she started to talk about how the Internet misrepresents the arrangements and it's a ripoff and then she has to deal with the backlash. Which I don't understand because I can order online through her site looking at the same picture of the same arrangement,it should not be different just because you go through another company. If you accept the order you should deliver the goods as they should be. Anyways she then said I didn't understand the floral arranging business. That she gets a recipe card for the arrangement and goes off of that and she always ups her prices because you can't make the arrangements with the amount of flowers they put on it. Ok this is where my biggest complaint comes in. She didn't have to accept the order!! She could of seen it said not possible and moved on. She accepted it therefore she should deliver. Instead she rather lose potential customers by sending a pathetic display no where near what was ordered and paid for and then argue with the customer how she couldn't arrange it for the amount she got paid. That shows little talent as well as a huge problem with customer service skills. After explanation of how she couldn't fulfill the order properly I again asked why she took the order if she couldn't do the job well. She stated she needed to clean her fridge out for Valentine's Day! So now you admit you felt the person receiving it didn't deserve the arrangement that was ordered and just should settle for what you felt like giving them?! Wow that's a great mindset to have for customer service! She kept telling me I didn't understand the business and wished me good luck in the future and hung up on me! I am at disbelief someone can be in the business of making things beautiful and be so incredibly rude and discourteous. Not an effort was given for the arrangement or the customer. But don't just take my word check her BBB rating you can see the wonderful "customer service" in action. Very arrogant and will not back their work well unless you paid out the nose. Her response to my complaint online is to take to her businesses fb page and spew lies about how much was paid for the arrangement by ME! She got a portion of what I paid not my doing...she says I expected the flowers to be redelivered for free I never said a word about that I wasn't allowed to speak long enough she just started yelling about how little she got paid and then went into a lecture about Internet ordering and how she hates it. My simple response why did you take the order?! I don't normally complain but her condescension and rudeness is off the charts and no one else should be subject to that kind of attitude. Floral design IS an art form and customer service is important. meshing them together is key. I'm beyond sorry she accepted the order for both sides. She has the ability that's what makes it worse she just didn't care to do better.

Very fast professional appraisals - no low balling. Present your item with documentation and your…read morereal ID, and smooth sailing.

This has been my go-to jeweler for 15 years = expert repairs on all of my jewelry - great prices…read moreand gorgeous pieces - always friendly and courteous. I love going there. Huge selection too.

Lots of different items to choose from produced by guild artists. Really like the textiles.read more

Kathy visited the guild on our last trip to Lancaster. The staff were friendly and very helpful…read more She also met two of the contributors in wood carving. Wonderful diversity of goods in all price ranges. A must stop on N. Queen St.

Outstanding place to get a picture framed. I can't express enough the high quality service Smiths…read moreprovides during their process. From the moment I called to make a request, Debbie and her team did everything in their power to assure my request were met. I had a very tight turn around time! Debbie and her team still didn't hesitate to turn around a frame same day, which no other framing shop has ever done in my experience. I was extremely grateful and glad I chose to work with Smiths.

I had a large, graduate level diploma to frame. Smith had a great collection of framing options and…read morehelped me choose the perfect fit for me. The prices were reasonable and communication easy. I love the finished product, and would definitely recommend them.