Let me first say that I have been taking a fair amount of pants for alterations, as well as shirts…read morefor patches to be sewn on since I relocated to Fort Wayne in March 2025. Well over several hundreds of dollars for basic alterations. In early April I took a pair of jeans that were beginning to fray on the right leg to have the hem shortened [I have had her complete this process on at least another six pairs of jeans previously]. Approximately two weeks ago her husband called and stated that my pants were ready for pick up. Since I had already paid and she was busy as usual I took the pants and returned home. When I got home, I noticed that that right bottom HAD NOT BEEN REPAIRED. On Friday, June 26th I returned to Roza's to illustrate that the jeans HAD NOT been repaired. Roza had several customers in the business at the time, however in short, she stated clearly in front of the other customers that these were a DIFFERENT pair of jeans that I brought in. At first, I thought she was joking - this is the same woman that I stop in to say hello, brought flowers for her on Mother's Day; Treating Roza more than a business, but rather a friend - however, she was serious. At least three times she indicated that her process was 100% defect-free and I was attempting to get her to repair another pair of my jeans for free. I have been a Continuous Improvement - Process Improvement Manager for over 35+ years around the globe. EVERYTHING we do is a process, and therefore every process can be improved. Regarding her statement that her process was NEVER wrong, I wanted to provide data that even flying in an airplane or having major surgery is NOT 100% defect free. I have NEVER been so embarrassed, frustrated, or angry at a business where I was ACCUSED of attempting to get $10.00 worth of work by perceived deception. It took every ounce of self-restraint and ultimate respect for Roza to not confront her in FRONT OF HER CUSTOMERS, even though she had ZERO ISSUE with calling me a liar in front of them. As I have read in countless reviews Roza provides excellent work - which I 100% agree - yet I also have read many comments indicating that she can be rude as well. I called later and left a message indicating my disappointment in the way I was treated after being a customer for well over a year. Much to my surprise and further disappointment I received ZERO FEEDBACK. I believed in Roza and her business to the point where I carried extra business cards in my wallet and passed out to others that indicated they required alteration needs; Other businesses as well !!! Data indicates that for every unsatisfied customer they will tell at a minimum seven others - Friends, Co-Workers, Neighbors, etc.. - what unsatisfactory customer service they were given. Those Seven Individuals will tell others as well. DO THE MATH. Again, everything we do is a process; EVERY PROCESS can be IMPROVED... In closing, I will ABSOLUTELY wear the "Emperor's Clothes" before I EVER STEP FOOT in her business again.

I cannot recommend Roza enough. I had gotten my wedding dress altered somewhere else and it did not…read morefit comfortably. 5 days before my wedding I took my dress in to Roza she was able to alter my dress in time for my wedding. She seriously did an amazing job.

I had my Peacock chiffon multi-layer mother of the bride dress altered including shoulders, waist,…read morehips and hem. The staff was helpful and friendly throughout the 2 week time between initial fitting and final pickup. For an extra fee, they also steamed the dress. It was a reasonable cost, and it fit perfectly. I was very happy, and will return again for any alteration needs.

Excellent service. Brought in a jacket that had a rip. They told me they could fix it in 10…read moreminutes. I was not expecting immediate service but I was in and out quick! Thank you!

Professional gentleman. Knows just what you need. I had a mother-in-law formal gown that needed to…read morebe hemmed and he did a lovely job. Only accepts cash or check, but you pay him when you pick it up. Good dressing rooms to change in. To the point service. I was very pleased. My time was utilized well and there was no sales pitch to buy anything else. This is a full-service shop that ranges from small alteration to hand made clothing. I would recommend this shop and would return again. Thank you.

I am new to the area and needed a hem to be put into a dress with a 48 hour turnaround. Although…read morethis place agreed to do it in that time frame, he was quite rude with me and charged me $48 to do it. I didn't care because I needed it quickly, so agreed to pay this unusually high rate. When I got the dress to the car, however, I realized it looked like a child did it. I didn't even bother to go back in to tell the man, and am still mad at myself for not doing so. See the picture attached to see the poor quality of workmanship. This was ridiculous and I will not be back.

Very friendly and professional. A little hard to pin down and get a hold of, but awesome work and…read moregood prices.

This place really is amazing. The decor is really fascinating and it's worth stopping by just for…read morethat. But we really had an amazing experience with the tailor. I brought my friend here who has a favorite shirt with three missing buttons. The gentleman running the shop found three matching buttons and sewed them on while we waited. Perhaps sensing that my friend is on a tight budget, the proprietor wouldn't take any money for his work and materials. It really was a heartwarming experience! I'll definitely be back when I need repairs and alterations!

I've enjoyed the quality of their machines and the friendly service every visit!! I grew…read moreUp a few houses away as a kid and they turned the place around from what it had been definitely a nice place to get things done!

I walked in. I waited at the counter a few moments finally a female came up to the counter and just…read morestared at me. I said hello to her and asked, could I have my one item dry cleaned? She never said anything until she asked if I was a returning or new customer. I explained I was a new customer. I gave her my information she gave me a green ticket and told me to come back the next day, customer service could have definitely been better. I don't expect her to smile and show her teeth however, make me want to come back and patronize your business. Not going back. The resting face is not welcoming.

Always so clean! I love washing my big blankets here! And never busy when I come. The only laundry…read moremat I will use in Huntington! I also had a lot of extra change and they gave me bills for it without complaining it!

CONSUMER BEWARE of this business...they use deceptive business tactics. I was there on Nov. 18…read more2022 and used there machine to do laundry... I used my debit card and was charged an additional 20.00 to my card for a 6.75 purchase...I called the business to inquire about the 20.00 charge and was told that they routinely put a 20.00 hold on your card if you use a bank card to make a purchase and it should come off in a few business days. I was told that there was sign stating this on the machine...If said sign exists then it is not clearly posted in a high visibility area...I don't like or want to do business with a company that tries to deceive or use sketchy business tactics...If I had not checked my bank statement and found this discrepancy it more that likely would have gone unnoticed and the 20.00 charge would have remained...I my opinion this is possibly fraudulent and borderline illegal...either way Northside Cleaners you have lost my business.

Fantastic experience with my bridal dress fitting. Highly recommend her. I went a couple times due…read moreto all the fabric on my dress and it fit perfectly. I couldn't be happier with my experience. Wish I had known about her sooner when I needed bridesmaid dresses altered.

Please do not use bridal design and alterations by Asu in Fort Wayne, IN!! My dress was way too big…read morethe day of my wedding (I never had a final fitting due to an emergency on her end) and after I voiced my disappointment she stopped communicating with me. I payed $840 and she is refusing even a partial refund. Fist pics are from my Sept 19th fitting and second ones are from my Oct 19th wedding (I stayed the exact same weight)

My wife bought a leather purse at Macy's months ago. the zipper came apart and it was not under…read morewarranty. I found this business that not only fixed it but charged very little. Wow! I am happy to recommend them.

Work was just fine and done in a timely manner. Pricing was WAY higher than I expected. Yes, I had…read morea lot of items and one was a lined jacket but still for the amount of work I had done I felt it was just too much. 12 items with no breakdown listing of what the costs were when I was presented with the bill and the final bill was over $400.00. I do want to stress that the work was really well done just over priced.