I have had Ritchie Propane for five years now.I stop there periodically to pay bills, or check in. The staff is on top of their game, and a lot of fun. When I call for help, they take care of it. I bought my own tank in addition to my leased tank, and they helped me get that organized. Recently I smelled propane outside my garage, and in the cold weather it got worse. I feared the garage regulator was bad. I called for help on a Friday afternoon. Service told me it's Friday afternoon, but I will try. She called me back that Justin would be there in an hour and a half. He was. Super kid, very knowledgeable, and very professional. Turns out my dielectric unions were loose on my regulator. He fixed that, explained in detail what he did, and was in no hurry to leave until I was satisfied. I have always have felt safe that Ritchie has my back. All my neighbors use them. They also take care of the propane and diesel fuel for our snowmobile club. Good people. Mark read more

Always helpful and friendly ! They respond quickly and professionally . Use them at 4 locations

We appreciate the great service we've had with Richie-Lakeland Oil & Propane. From the courteous people who take & schedule our order to the friendly prompt delivery service we couldn't be happier! We've also found their prices hard to beat! We highly recommend. read more

We purchased a cabin in Presque Isle & neighbor suggested that we go to Richie for propane. We only needed 2 cylinder tanks.(summer cabin). We had to go to Minocqua (35 mile trip) and pay with a check, they would not take a cr. card over the phone. A deposit of $350. was required to get us started plus: propane, labor, parts and deposit of $60. cylinder deposit (refundable when returned written on our receipt) total = $580. After 3yrs we decided to switch to Hilgey because the service from Ritchie was so poor. We had to contact them twice to pick up their tanks. Hilgey came out, installed 2 filled cylinder tanks, no labor, no down payment no deposit, only the cost of the propane = for $200. We waited a month for our $60. cylinder deposit refund. When we called they said they were going to keep the deposit as a trip charge. I guess they need the money more than we do. POOR BUSINESS PRACTICE. As others have stated, BE AWARE!!!!!!!!!!! read more

We had this company for over 10yrs. When we built a new house it was cheaper to go w/ another company. It took them an entire year to pick up their tank even after numerous calls(because it was in the way). We had everything waiting for them & when they picked it up we asked them if there was anything else. They said "no." They then proceeded to charge us for blocks that were sitting there that they could have picked up. They charged us for picking up the tank. And they also sent several bills for their "tank lease fee" which they were charging for even though we'd requested it picked up. I WOULD STEER CLEAR OF THIS COMPANY! LOOK AT THEIR BBB.ORG RATING... IT'S A D-!! read more

They filled up my LP tank when I didn't need a fill (I had approx. 45%) at the highest peak price during what was supposed to be an LP shortage. They put in 185 gallons at $5.69 which took me up to 85 % for a 500 gallon tank. Competitors were charging between $4.50 and $4.99 a gallon the same day I was filled up (Jan 30th 2014). Five days later the market price is $3.50 from Rusk County LP. One competitor said they were calling their Automatic Fill customers to see if they needed fills. Another said they didn't want to fill past 50 percent so the customer wouldn't be hit so hard financially. Not Ritchie Oil. Be darn the customer. Well I say screw me once, shame on you...... I am gone as a customer. And if they would have delivered the order within 5 days from January 9th, when they pulled my customer ticket to deliver LP and then fill me up, my cost would have been no more than $2.69 per gallon. That is $3.00 per gallon difference. read more