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    3 years ago

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    4 years ago

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    4 years ago

    excellent management especially Madealine she is very attentive to customer satisfaction excellent service

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    Ask the Community - Rite Aid

    CVS Pharmacy

    CVS Pharmacy

    1.5(42 reviews)
    0.7 miThe Village/Downtown Grosse Pointe
    $$

    I was recently denied the ability to fill my prescribed medications due to my insurance not being…read moreaccepted. While I understand that insurance limitations may impact billing, I explicitly offered to pay out of pocket for my prescriptions. Despite this, the pharmacist declined to dispense the medications. This is deeply concerning for several reasons: * These medications are medically necessary and prescribed by my provider. * I was willing to assume full financial responsibility. * This location is the only pharmacy in my community that reliably stocks these medications. Refusing to dispense a valid prescription--even when a patient is willing to pay out of pocket--creates a significant barrier to care and raises concerns about patient safety, access, and continuity of care. Access to prescribed medication should not be restricted in this manner.

    Would give ZERO start if I could. The staff here refused to correct a mistake they had made in…read morefilling a prescription - or failing to fill that prescription. They hung up on our doctor's office as they tried to correct. They lied to us about the prescription being ready the next day at 11 "we just say that if a prescription is on hold," we were told. They blamed our doctor and our insurer for their mistake and put us through two days and hours of effort to correc their mistake. Only after we got CVS corporate involved, which can actually get a real person to answer the phone as opposed to only VM's that customers are offered and have a low percentage of calls returned, did the rude, stubborn staff do what all of us had been asking. The most frustrating service and poor treatment. Will do everything possible to avoid and always go to Notre Dame Pharmacy. Our doctor's office is also advising against having prescriptions filled here because of numerous bad experiences.

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    Rite Aid - drugstores - Updated August 2026

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