Negative 5?stars…read more Worst pharmacy and customer service They don't care if you are suffering They do not rush anything The do not care

Absolutely unacceptable experience at the Walgreens Pharmacy in Shelby Township (26 Mile & Van…read moreDyke). On June 27, my doctor sent in a prescription for 270 capsules. On June 29, I received an online notification that only 15 capsules were ready. I called the pharmacy at 5:18 PM and was told the online portal was incorrect -- that the full 270 capsules were ready for pickup. When I went to the pharmacy on July 3, I waited 10 minutes in line, only to have the pharmacy tech unable to find the prescription. She brought in the pharmacist, Mary, who said it was ready and asked me to take a seat while she retrieved it. After waiting another 18 minutes, it became obvious that the prescription was not ready at all. I approached the counter to express my frustration, and instead of listening, Mary repeatedly talked over me and wouldn't let me speak. When I finally managed to get a word in, she told me she "wasn't going to listen" and walked away down an aisle -- clearly avoiding the conversation. Before leaving, she had the audacity to tell me to transfer all of my prescriptions away from Walgreens. This behavior is completely unprofessional and disrespectful -- especially from someone responsible for handling patients' medications. I've been a loyal Walgreens customer, but after this outrageous experience, I am seriously considering transferring all of my prescriptions to a pharmacy that values accuracy, accountability, and basic customer respect.

Do not use this pharmacy location if you want good communication/customer service. The turnaround…read moretime to have them do anything properly when communicating with your health insurance is the worst. Rite Aid never gave me a problem and I had no choice but to go somewhere after they closed. Transferring to another pharmacy company already because of how poorly this CVS represents themselves.

You could easily age 2 years waiting to checkout and pay at this CVS. It's beyond annoying. Last…read moretime I came I almost bought a bottle of booze just to drink it in my truck to take the edge off. And I'm a yoga teacher. I shouldn't be that short tempered. But this CVS will do that to you. I only come here for prescriptions or if me or my family is in need of an "over the counter" medication. The receipts are as long as I am tall- WTH is up with that!?! What a waste of paper. Here's a suggestion CVS- attach those coupons to our reward card and save a few million trees, and your company some $. They sell booze and beer and wine and lottery. I've came here in the past for adult beverages but because of the ridiculous check out times, o now go across the street to Rite Aid. Again, I come here because of prescription are sent here, if I or my kids ever need one. Otherwise, I'd advise to avoid this location like a plague- or these days like a pandemic.

There are a number of items marked as sale items with a sticker on the item and signage above the…read moreitem, but when rung up in their system it doesn't ring up that way. When I asked the sales associate about this, she said a customer probably put the stickers on all the items to get a discount, so they can't honor the discount. I find it very hard to believe it wasn't an employee when 30+ items multiple layers thick have the stickers and are arranged on the shelves. This is incredibly deceptive marketing.

This is our go-to quick stop pharmacy. It is a very convenient location for us. I have also gotten…read moremy covid vaccine here and taken covid tests here. The process is very easy for the test, just pull up on the drive thru and you swap yourself and leave it in the bin. I marked a star off because it is a little more expensive for medicine and hygiene products than if you were going to a Meijer or Kroger.

Always friendly and knowledgeable Great people and great service with a good selection of otc…read moreproducts as well.

Would give Zero if I could....definitely not family friendly. They get a 1 because the pharmacist…read morewas kind....the owner is definitely not family friendly....and right out is not personable. I'm an RN....take it from me....go somewhere else.. I never felt so vulnerable with my child's medication in my life. I would give the pharmacists more than a 1....but my experience with the business owner really made me sick and upset. Will not be back. Driving 10 miles away for a much better experience with compounding

Thank you Jen in the photo department for copying 2 black and white 8 x 10 photos for me. Your…read moreexpertise and helpful knowledge got me in and out fast with awesome memorable reprints.. you are great at your job.. hope to see you again when I get more copies. This location is always clean, organized, and many employees working hard when they can. My #1 Walgreens.

Tried to pick up a refill script. Wouldn't fill nor even listen to me. And that was two people. One…read moretells me I should wait and the other tells me I have to wait for 5 days! The refill goes by the day rung up and not the day it was to be refilled. This is the second time they have pulled this however they have always let me pick up either the date on the bottle. Now I'll be out of medication for days. Rude, nasty and an attitude. I'll be switching.

This pharmacy has went out of their way to make sure I received my medication. They gave me all…read morethe information to make it easy for me to understand and get my prescription. They also communicated with the doctor and updated me on what was happening and when I would get my prescription.

Coming in here for quick grab-and-go items is nice. They usually have what I need when I stop in…read more Most of the time though, I'm here for prescriptions. It's hit and miss with service. Whether it's drive through or going inside, sometimes I am able to get my prescription and get out of there, other times I'm waiting for a long time. It's a bit frustrating because any time I'm in a hurry, it seems like I get the slow speed checkout. At least the price is relatively cheap here for prescriptions.

Today Wednesday April 8th, I have decided to update my past review in order to assist and help a…read morelocal business in my area due to COVID-19. *Currently inside this location is "6 feet distance" at the front and back check out areas. Also health is protected with plastic shields at counters when paying for prescriptions or food. This CVS store has been my GO-TO and pharmacy location for many years. I can stop, check-in and shop here daily or a few times weekly but mostly every Sunday :-) Either way my total proof is 96 check-ins as of today! Debbie the floor manager when I see her, is busy working hard stocking shelves or changing price tags for an upcoming sale. She will stop and say Hello to greet me or other customers walking by. This store is always clean and organized on a regular basis level for weekly and holiday sales. Mike is the new pharmacist in charge and has a great staff assisting him with orders by phone, automatic refill or walk ins. If you need a medical question answered? Anyone here is highly qualified. I have always been happy and satisfied with their automatic refill system & the newest "cell phone App". The whole team here shows polite customer service with my walk in visits or my phone calls. I am in the CVS rewards program which shows I can save money and also receive many weekly or monthly bonus points for high percentage coupons. (Many photos are attached I'm sure) The new program offered is their monthly "Care Pass" in which I receive $10.00 to use for store purchases. It's wonderful to know when I walk in this store and visit the pharmacy in the back area to see #1 employees Mike, Laura, Dan working. At times one or two college students who are interns will be training with the pharmacist as well. "Cara, Amy, Elizabeth" work the front counter registers when walking in the store. No matter what hour of the day, employees here are courteous to look up from their jobs with a happy smile and say Hello. Of course they know ME as a cheerful and faithful shopping customer. They always show me a pleasant and positive attitude while performing their busy pharmaceutical or check out jobs. I hope my updated and new review today shows that I am proud to support my favorite and local CVS in many ways !!

Of the three main pharmacy chains in the area, I prefer CVS. This location is great, they have a…read moregood staff. The store is clean and the selection is very good. Prices are lower than at many corner stores.

Very happy that our Meijer offers drive-thru pharmacy. During the uncertain times associated with…read morethe COVID-19 event, the ability to retrieve your medication without having to enter the store is greatly appreciated. The staff were friendly, professional, and fast in their services. Thank you and stay healthy and safe.

This Meijer pharmacy has the worst customer service I have ever experienced.. I went to fill my…read moregrandpa's discharge medication, but did not have his insurance information with me. I asked them to contact his other pharmacy that he goes to in order to get it and they refused to do so. I was told that it was my responsibility to do so, all while I'm tending to my grandpa who has just been released from the hospital. To top it off, I called Walmart to get my prescriptions transferred. They assured me that it would be no problem. I called back to verify whether or not they were able to transfer them and I was told that Meijer had refused to transfer out the prescriptions. So now my prescriptions were held hostage and the pharmacist did not want to transfer them out because he cares about his prescription count that pharmacies measure for growth (and obviously, bonuses being paid) as opposed to caring for the patients. I highly do not recommend this pharmacy. There is a rite aid and a Walgreens on the corners across the street from here. Check them out first before ever stepping foot in any Meijer pharmacy.

The staff here is great! The pharmacy is always quick to help and find ways to save money on…read morescripts!

I drove cross town for a minute clinic appointment for a covid test, it had to be scheduled online…read moreonly. I needed a quick test for an outpatient procedure. I had a 6:20pm appointment tonight. Arrived at 6:10pm. Drove over 35 minutes to get to this location since we could get in for a late appointment. Received and email and text updates to come inside and sign in at the kiosk. My husband spoke to the woman at the minute clinic. She informed us that the covid test is only done at the pharmacy and they were done for the day. I said we scheduled it online at CVS, specifically for Covid, she was nice and apologetic and suggested other urgent cares nearby. All were closed for the evening. I appreciate that the staff helped me but CVS needs to update their online Covid scheduling if they can't fulfill their appointment on their end. How irksome to have to drive cross town and through traffic when the online Covid appointment is a ruse. Poorly done!