My wife needed a new pharmacy after changing doctors for convenience. She made certain to have all…read morethe information readily available prior to having the prescription electronically sent, as the medication is quite a delicate one. From the beginning, she felt they were very prejudicial about it, even saying "the insurance needed preauthorization" for a medication she had been taking for over a dozen years. When she called to ask what the issue was, they ran it again and it was just fine. Today, they called to say they couldn't fill the medication because the prescriber wasn't in the immediate area and they could only fill those from the immediate area. Mind you, they've filled it several times but they just "couldn't believe it hadn't been flagged before". It's from less than 3 hours away and insurance is perfectly fine-filled perfectly on time. Then it was a "Good luck finding another pharmacy!" This has been a terrible experience for my wife, who had been so happy to have the ease of a hometown pharmacy. I would suggest you avoid this pharmacy if you aren't a local or have a medication they may not agree with (Even if they don't know why you take it or your health history). It often concerns me that pharmacists have the power to make medical decisions that should be between a patient and their physician. I understand abuse of medications happens, but utilizing common sense happens, as well.

Very friendly staff and good service. I liked when you could just punch in the refill number…read moreinstead of leaving a voicemail, so please bring that back

I was pleasantly surprised by the high level of customer service I experienced at the CVS pharmacy…read morein Waynesboro. In the past, I received horrible service at other CVS locations. I only returned because CVS prices for my prescriptions are much less expensive than other pharmacies and they're open 7 days a week. To contact the pharmacy, I had to leave a voicemail, which was concerning. I assumed that the pharmacy must be understaffed and overrun with customers. But I received a call-back promptly, and the staff member was very pleasant and helpful. On occasions when I went inside to pick up my prescriptions, the lines moved quickly. I was really touched by how several pharmacy staff members interacted with patients who clearly had emotional and physical challenges. The staff were incredibly kind, respectful and sincere, going above and beyond to treat each person with respect and dignity. Based on my positive customer experience, I plan to transfer all my prescriptions to this CVS.

Worst customer service experience. After not being able to…read morefind my account or my home CVS (claimed there was no store there because he couldn't find it on his system), the manager told me he would call my usual CVS to get a prescription transferred. I waited for 45 minutes for a call back. Finally I called to see what the update was; the manager said he was put on hold for 20 minutes, before essentially giving up because "the store hours aren't posted", (the store hours are posted) When I called my home CVS, I was told "The pharmacy is closed" and the operator hung up, so that made me question if the manager ever called my home CVS in the first place. When I asked why I didn't get a call back, the manager blamed me saying "you never gave a number" which coming from someone who has worked in telemarketing; If you need a callback number you ask. Usually the phone number of the caller comes up onscreen when on call, and you can go into call history if you didn't write it down. In the long run, don't waste your time dealing with this pharmacy, go down the road to the Walmart Pharmacy for better luck

Love this cvs store in Greencastle. Would be 5 stars but the pharmacy knocked my review down two…read morestars. Everyone working at the front of the store is super nice, always welcoming, and always asks if you need help finding anything. The back of the store where the pharmacy is though, is not so friendly. There are at least three people working there that are nice and actually acknowledge your presence when you walk up to get your prescription, however for the most part you could stand there without a line in front or behind you, and wait while you watch them fill scrips and key in entries on the computer and even make eye contact with you without saying a word. A simple "I'll be right with you" would be suffice but you don't get that. The only reason I come here for my scripts is insurance purposes. However everything unrelated to the pharmacy is amazing like I said. It's by far my favorite place to do my run in and run out "forgot detergent" or "gotta grab make up I'm out of" store. I just wouldn't recommend using their pharmacy. And the fact they don't sell cigarettes is a plus as well. At least they are getting health conscious.

-10 stars the…read morepharmacist Ethel at Greencastle CVS is the nasty women I've ever dealt with, I've been going to this location for about a year. I get my prescription filled every month right around the same day each month, I've dealt with her on multiple occasions and has been rude, disrespectful and nasty to me almost everytime I've went to fill my script ( especially if there were issues or questions about it) this month was the worse! May 22nd 2026 I had my dr send over my prescription and they asked for it to be filled today as I wa leaving out of town and needed to pick it update rather than tomorrow. This became a WHOLE ISSUE apparently, I called and asked why they were you refusing to fill my prescription and explained I needed it today ( to clarify my insurance covers my medication to be filled and picked up 2 days before the 30 day marks ) it was abnormal for me to pick my medication up on the 28th day of my months considering the type of medication it is and I have to leave my town to go there to pick up. Anyway, they returned my call over an hour later, Ethel was immediately rude to me, talking down on me when I was being polite and just trying to figure this out, she claimed my insurance needed to prove this request because it was before fill date ( in her mind ) so I called my i immediately after and spoke to the women who told me, my medication that I've been on for 6 years was approved to be picked up on day 28 every month and that Ethel didn't even try to run the medication on her end. My insurance offered to call them and speak to her. They got back to me and said " I spoke with Ethel, she said that this would be the ONLY time she would fill this medication and she would refuse todo it anymore after this" so here I am confused on why this women thinks she has ANY say about my medication. She thinks she own this pharmacy , she thinks she's a fucking doctor apparently because she is still in there thinking she can tell people when they can pick up there medication even though MY DOCTOR AND INSURANCE APPROVED IT. I will never ever use CVS for anything, myself, my family, my friends, my whole community is going to hear about this and I will make it my personal mission to have her taken out of this position because it is not okay to withhold people medication and treat them badly because you think your some sort of god. I will be speaking to corporate, and anybody else above her that can this women a reality check because she needs one! DONT NOT USE THIS CVS OR ANY CVS FOR ANY PRESCRIPTIONS OR SHOPPING!!!

This a handy and good pharmacy that can take care of your prescription needs. They also have over…read morethe counter items you may need as well as some non-prescription pet medicine.

I wanted to like this pharmacy and have it be my primary for non-mail-order prescriptions. The…read morereviews are great, and the staff are friendly. When I first moved to the area just a few months ago, I chose this pharmacy as my top option based on its high ratings and positive reviews. But that changed in an instant, and they are no longer my number one pharmacy. I was having surgery, and I had my prescriptions sent to this Pharmacy. I got a call from the staff saying that they couldn't fill my oxycodone prescription because they were backordered 3 to 6 months. That's unacceptable. That's a prescription that should be easily filled. It shouldn't be backordered. I asked where else I could find it, and they suggested calling Wegmans, which had it in stock and filled it very easily. I don't understand how a pharmacy could not have a prescription that is so common and needed when someone has surgery, like I did. They filled the other three prescriptions I had sent in for different things during my first couple of months. However, when you can't fill a simple prescription like that, you quickly switch to a place that can fill everything, and that's where I am now. I can't in good conscience recommend using Choice Pharmacy because they let me down at a time when I needed them the most.

I LOVE going to this pharmacy. I've had my script filled within 5 minutes before when I've shown up…read moreunannounced and they know who I am when I walk in. Friendly and professional staff. After nightmares with chain pharmacies, I won't go anywhere else but here.

Very poorly run store. Possible cases: 1) the entire store is affected by untreated depression, 2)…read morethe educational system has failed the employees, or 3) it's a jobs program for those unable to find work elsewhere. It was that bad. To the point I's feel sorry for the employees if they didn't make me run around for 40 minutes trying to find 2 items (honestly). Needed one item. Asked pharmacy. They told me to go to the front. The front sent me to the back. They finally looked and then a second person in the pharmacy at the back directed me correctly. Made purchase and returned to car. Fine. 2 min later realized I needed something else. Went back in the store, checked aisles because honestly I didn't want to interact with these people who clearly hated being there. Couldn't find it, so I asked the front. Same story--kid told me to check the back. At pharmacy in the back, they told me to check with the front because the front stocks the shelves. Are you kidding me??? Why does a business (esp a pharmacy) exist except to provide a service people are willing to pay for? Spare yourself unnecessary idiocy and go somewhere else. Anywhere else.

This pharmacy has absolutely the WORST customer service. I went in tonight and there were at least…read morefour people behind the counter. One was working the window for cars (there was a long line, which is why I went in), one guy was helping a woman who was putting in an order, but the last two were looking for ONE box of medication...in the same place! It takes two of you to do that? The woman wasn't even looking, just offering the man emotional support, I suppose. Meanwhile, I was the only customer waiting in line. I mean, seriously. When a customer comes up, one of you should drop what you're doing and attend to the customer. And the worst part is nobody looks up or tells you they'll be right with you. Instead they act like you're not even there. And this isn't the first time. Pathetic!

This has to be the worst pharmacy anywhere. They send you a notification that you prescription is…read moreready but when you show up it's not ready and they want to get rude with you. They can rarely fill a prescription while you wait. You have to keep checking on your prescription because they rarely get back to you or they come up with a story about waiting for your Doctor to get back to them. When you ask your Doctor they tell you that the pharmacy never called. This place should be shut down. They don't care about anyone but themselves. Rude ignorant people.

Awful customer service. I got a notification that my prescription was ready, yesterday, and I got…read morethere today, and no one could find it. They had 2 pharmacy staff looking for it, and the other workers were ignoring the other customers who were behind me. Finally, someone had to ask the girl at the front desk to help out the customer in line behind me and she acted as if she hadn't heard them, but then did attend to them. After about 5 minutes of this nonsense, I said "Forget it, call me when it's ready". Although one of the pharmacists took the time to do it over again, I do not think I will be using this pharmacy again. This is a pattern where they notify you that a prescription is ready and then it isn't. Don't waste your time there.

I tried to pick up a prescription on a Sunday. Pharmacy closed. OK so I called today because they…read morewere going to put it back on the shelf if I didn't pick it up today. I asked the woman if they could hold it - I'm working but will be there tomorrow to pick it up. Nope. It goes back and I have to call tomorrow to get it back out for pick up. OK so I'll pick it up by 7 today then before you close - hope it goes back on the shelf by 4 or 5. Done with this pharmacy. From now on all my prescriptions go to Giant or CVS.

The Pharmacy has the rudest, most disrespectful staff I have ever come across at any business. You…read morego up to the desk and they look at you ask if you're crazy. They don't ask you for your name or birthday they just stand there and look at you like you're equating their time. I will never go back to that Rite Aid ever again. Ryan with the Puka shell necklace is the worst.

One of the finest pharmacies in the area, if not the absolute finest. The staff is personable and…read morefriendly. The pharmacist definitely take care of their patients overall care with regards to prescription medications and its interactions. They are always available for questions as well. We have never had any issues with getting prescriptions filled. We would indeed recommend this pharmacy above and beyond any of the national chains of pharmacies!

An excellent drug store. It's a real friendly,neighborly vibe. They have always filled our…read moreprescriptions with no trouble.