"I am no plumber but When repairing the main water line into…read morethe house, one should locate the internal and external shut off value. Know where they are at." "I can not recommend Mr Rooter after this experience and lacking caring for the customer." Mr. Rooter came to our house to replace a water pressure regulator located in our garage. I was in a meeting during the installation. Suddenly, I heard rapid banging at my front door. The plumber was soaking wet and frantically asked where the main water shut-off valve was located. This valve is situated outside near the water meter. We quickly ran to the location so he could turn off the water. Meanwhile, I turned around and saw water pouring out of my garage. I entered the garage to assess the damage. The plumber informed me that I had a faulty shut-off valve and showed me the broken piece. He did not acknowledge that all of my wife's catering equipment and supplies were soaked. Next, he recommended that I inspect for older or potentially faulty shut-off valves in the future, without considering the fact that our family's belongings had just been drenched. He stated that he would finish up and be done shortly, completely ignoring the mess in my garage. While I am not a plumber, I understand the importance of locating both the internal and external shut-off valves when repairing the main water line into the house. Educating the customer about potentially faulty equipment is helpful, but it shouldn't come immediately after ingored the sme faulty shut value and failing to turn off the water main before starting your work. It's also essential to acknowledge what a customer might be thinking or feeling in such situations. If there is potential damage to personal property, the plumber should always call their supervisor immediately. Unfortunately, the supervisor seemed largely concerned with securing payment. He promised to give us several days to assess the damage but called the next day to check on progress, which felt like additional pressure to pay without sufficient understanding of the situation. After some communication, Mr. Rooter offered a $20 discount, which amounted to only about a 4% discount.

Sidney was awesome. He helped pick a toilet and replaced it quickly. He checked his work and…read morecleaned up the work area. He was friendly.

Saturday afternoon we came in from vacation to find we had no air!…read moreI called B&G and someone called me back within 10 minutes and on site in less than 2 hours. Our unit had to be replaced and Brandon did the initial evaluation and the installation. He kept us informed the entire time, very professional, very knowledgeable. He answered all our questions. We have used other HVAC providers in the past and no other company has the standards that B&G has! Why use anyone else?

I've used this company for over 15 years and have never had any issues. They've been great when…read morecoming out twice a year for my units services. They are a family owned business which is my preference to support as opposed to a corporate owned. Thank guys for all your help, I really appreciate you!

Very professional. Nathan came to put up a ceiling fan and install two outside fixtures. During…read moreelectric box inspection, issues were found. They were fixed. I'm glad inspection was done because I didn't know there were problems. I would definitely recommend Mr Electric of York.

We had a major flood in one of our rental apartments. Chris, from Paul Davis, East Charlotte, was…read moreour main contact and kept us informed every step of the way. Chris was very professional and responsive to us throughout the cleanup and restoration. We highly recommend this company for any restoration needs. They are fantastic! The place looks beautiful once again!

Shockingly poor customer service compared with our own prior experience and their reputation. They…read moredid an estimate for roof repair due to a leak, and the insurance company covered it. But two weeks after receiving the check they said they were "waiting for approval"--how much approval do you need?? We lost more than a month waiting for them to schedule the work, and even were told that maybe we should call their crew directly since "they hadn't heard back". Who works for whom here? Brandt Strait in particular was always very apologetic but produced zero results. We stopped payment on the check, notified the insurance company, and moved on to another contractor. Their work had such a good reputation, we were quite disappointed.

Great people to do business with! Monthly membership pays for 2x year check ups and these guys fix…read moresmall stuff without charging. Have had it with both the "big" advertisers in the area; their techs must work on commission.

I have been a customer since 2009. Just had my second air @ heat units replaced. Every technician…read morethat has serviced my units over the years plus the installation team has been professional, polite, courteous & knowledgeable. I am more than pleased with Reid and their personnel.

Had a miscommunication with the company and the owner agreed to come to my home to solve the…read moreproblem. Not many companies will do that

We had Insulation Commandos come out because we our floors were always cold and we wanted to look…read moreinto insulating our crawl space so we would lose less heat from our main floor. We called Insulation Commandos and were able to schedule an estimate for the very next day. Other providers that we called didn't even pick up the phone or said they would return our call and ghosted us. Simon, the owner, came out to do the estimate for us. He was on time and texted us beforehand. He is very knowledgeable about insulation and was able to explain things in a way that made it easy to understand! He walked us through a few different options at different price points and didn't put any pressure on us. The best part is, we were able to schedule the project for the same week! The day of the project, Simon texted us again to let us know they were on their way. This time, he even included a picture of the truck so we knew what to expect. He and his crew were extremely efficient, professional, and courteous. They were done in a single day and cleaned up after themselves! We highly recommend Insulation Commandos and will definitely be using them again to upgrade the insulation in our attic.

Needed my annual cleaning on the house and contacted Breathe Clean Air. Quick response, priced…read morereasonably, and showed me before/after photos. Will be using them again in the future.

Great staff, good prices. I would definitely recommend.The staff is excellent, the prices are…read morereasonable. I would highly recommend them. They exceeded my expectations, and I will definitely use their services again in the future.

I had a very disappointing experience with Mr. Appliance. I contacted them to diagnose and repair a…read moreloud noise coming from my washing machine. During the initial visit, the technician was able to run the washing machine and hear the noise firsthand. This is documented on the receipt from the company. However, after being unable to repair the issue, I was told from the technician that on the initial visit they could not reproduce the noise and therefore could not determine what was wrong. They then shifted the blame back onto me, despite the fact that the noise had already been reproduced and documented during their initial visit. The washing machine was ultimately not fixed, yet I was still charged for the service. My biggest issue is not simply that they were unable to make the repair, but that their explanation contradicts what happened during the initial appointment and what is documented on their own receipt. I would not recommend Mr. Appliance based on my experience. I expected an honest diagnosis and an effective repair, but instead I was left with the same problem, out the service charge, and dissatisfied with how the situation was handled. I will be making a complaint with the Better Business Bureau and contacting their parent company Neighborly for their dishonest practice.

I called them to repair my combo washer/dryer. The initial appointment was great and the tech,…read moreDale, was on the time. I love the fact that they text you to let you know when the tech is on the way. They save you from having to wait around the house. Dale did a great job of troubleshooting, explaining the problem, and gave me a complete estimate for parts and labor. He told me that it would take a couple of days to get the part. He said they would call and schedule the follow-up appointment. The part came in and they schedule the appointment. Dale was on time and completed the repair in a timely manner. He showed me the defective part and clean up after he was finished. I will use Mr. Appliance in the future for my service need! Thanks!