Terrible.. very disappointed.. They kept losing my daughters Invisalign and than blaming her because she had to wear her last one while waiting on them, than to call and have them not return my calls while waiting for her retainer, and they tell me Invisalign won't make it because it's past her contract that THEY went past due to losing her trays. Paid in full at the start of treatment, with no reimbursement, no apology, and a very upset 11 year old..... I have all her appts and calls documented along with dates on her tray boxes... It's about time they start owning up to their mistakes....
From, one pissed off mom read more