I've been using Buzz's for years and wouldn't take my vehicles anywhere else! I've even gotten…read moreeveryone in my family to use them. Their customer service is on point, you will always pay what is quoted or below, and yes, they always call before doing a service, after diagnosing your car to make sure it's something you can afford, and if it's not, they might even give a Band-Aid option if there is a Band-Aid option to give. I've worked with every mechanic throughout the years, with different cars when my main mechanic. (Jeff, who deserves an awesome review of his own) is unable to get my car or one of my kids cars in and I need it fixed ASAP and have yet to have a single bad experience in the 14 years I have been using them. They are very decently priced, (except on oil changes, because with their expertise, you're gonna be paying a little bit more than Valvoline, that's just how mechanic shops work though), and don't try to sell you more than what you need. They get your car in, they diagnose your issue and they fix it after you consent to having it fixed. They're so great that they don't even have to advertise, because word of mouth and their reputation in Collinsville speaks for itself. Sometimes you might have to wait a week or two to be able to get your car in, because they are that good, but once they get your car in, you will have it back within a day or two (and that's only cause they have to wait for parts). You are their number one customer when your turn comes up and they are worth the wait if you can hold out. I think the longest I've ever had to wait though was a week and a half to get a car in, and in emergent situations, (like when my dad's truck died and he had the only working vehicle for himself and my 93-year-old grandmother to get around in), they fit you in same day/next day, in between other appointments,, to make sure you have a working vehicle. Now that just might be because they knew my father by then and knew his situation, but that's also what you get with a small town auto shop is familiarity. I have multiple cars, so I'm willing to wait a few weeks for them to fit me in and wait for Jeff since he knows my personal vehicle the best as he's the one who's worked on it since the day I bought it. Admittedly, I am probably one of the reasons why it takes a week or two to get your car in, because I am the person people turn to when looking for a service because they know I've vetted the area and have already picked out the best of the best, so when I get asked about auto repair, I send them to Buzz's, so I probably shot myself in the foot with getting my car in within a few days, like it was when I first moved here a decade and a half ago, lol. But I promise you, they are worth it. Trust them, because out of all the places I've lived (used to be military family), and all the mechanics I've had to use throughout my 30+ years of car ownership, they are the one place I would say I trust completely. I'd also like to point out that I am a very tiny, dainty female, who looks like she would be taking advantage of at a mechanic shop, but thankfully, my father taught me enough about cars to know when a fast one's being pulled over on me, and yes, I have had to deal with that in the past with different mechanics, but never once at Buzz's, with any of their mechanics, have I had that happen. So when I say you can trust them, I mean, 100% you can trust them with your vehicle and know you are getting the best value, for what you need fixed, and it will be fixed completely and in the best way possible, to fix your needs and budget

Scott is an honest mechanic and is very thorough! Prices beat the dealership!!! He's kept my…read moreChevy Silverado running for a long time!!

Good ethics in auto repair have been hard to find, like since cars. With that in mind, I am happy…read moreto say that I would highly recommend you give them the opportunity to service your vehicle with care, kindness and professionalism. I have had multiple issues dealt with throughly and at very reasonable cost. Thanks Vern's.

Had an on going electrical issue in an older vehicle. Verns Automotive did an outstanding job in…read moretracking it down. Thank you

These guys dropped everything when I rolled into town from the west coast in August and my A/C…read morestopped working. They gave my son and I lots of cold water and spent an hour diagnosing my leak. When they couldn't get the part to fix it in time, they wrote out everything that was wrong along with pictures to give my mechanics back home, AND DID NOT CHARGE ME ANYTHING. I have never been treated so nice in my whole life! I wish these guys operated in my home town. I would be a customer for life. They are all going to heaven that's for sure. It is so hard to find a trustworthy mechanic so Collinsville should count itself extremely lucky to have LaDrew Automotive!!!

This is the best service shop in the Metro East. Chris is one of the top mechanics around. He…read moreused to be the manager of the Valvoline around the corner for years. He is an honest man in a dishonest industry. Finally, he is a "car guy". Go in and ask him about his chevelles, you'll make a friend. He maintains both my cars. He also keeps my oldest sons car running in top condition. He maintains my fiancées van as well. I would not trust so many family members lives with Chris if he were not top notch. Finally, he is never over estimate and times he can the best fix or the cheaper alternative depending on your budget.

He just wants to help with your vehicle anyway he can and give you the best possible value.read more

Really nice guys. They helped my boyfriend in a bind and did everything to help us. They made sure…read morethe car was safe. Even though our issue could only be resolved by the dealer, they didn't charge us for anything. I'd definitely recommend them.

HIGHLY RECOMMEND!!!! Our vehicle broke down while traveling,…read morewe coasted into another repair shop's lot thinking we couldnt believe our luck, only to have Ralph of Ralph & Sons refuse to help us! We called Master Auto Repair and they were more than accomodating and empathetic to our emergency! AAA had us towed from Ralphs to Master Auto and because they are certified through AAA, we received a 10% discount and they even double checked all of our fluids and tire pressure before pickup, just knowing we were traveling! Communication was excellant every step of the way and the price was more than reasonable with 2 year guaranteed parts! 2 Thumbs for this shop!!

I've had repair work done to the front end of my truck prior to coming here by other places, no one…read morecould seem to do the job properly. They took the time to guarantee the parts they were putting in would fit properly this time. It hasn't drove this good since I've owned it, very professional staff and a very clean job overall. They have my business going forward.

The only way to sum them up is Fast service…read moreFair price Friendly employees Got me in with no appointment 10-20% less than anywhere else in the area. Great accurate job, highly recommend.

WORST PLACE EVER. DONT GO HERE. I witnessed a employee yelling at a new employee. The workers are…read moreworked like dogs. They look miserable. It's so hot in there. They only have small fans. No customer service skills. All of them are rude.

The best in the area! Attention to detail, great value for the quality of work you get. Dave and…read moreJoe are kind, honest people.

Great place, local business, detailed and experienced with a fair price. Short review. We have used…read morethem many times and always received good work for the price from the owner.

We have brought our cars here over the years and have always had excellent work and service.read more

They get the job done but they are very very slow about it. I understand mechanics work takes time,…read morebut I brought my car in to replace the master cylinder and they had it for almost 3 weeks, and afterwards my brakes still felt weak. My pops brought his van in for an alternator and it came back with an oil leak. My family used to love them decades ago because Mike himself helped my grandmother and grandfather buy new cars back in 2008, but it's definitely not the same service anymore. Not worth the money for the service you get. I will always support local businesses but they arent getting my families business anymore. Check out the sinclair on Caseyville Rd just down the street.

This is without a doubt the best repair shop I have used in over 20 years. There is no guesswork…read moreor extra charges like some of the highly advertised places charge. Rick is one of th most trustwirthy mechanics I have ever met. His practices and prices are very reasonable compared with the big shops as well. John Wilshire