Pawn America usually has a decent selection of items in almost all categories. That is my praise…read more However, the employees tonight when I was shopping did not seem very motivated to sell nor did they seem to understand some of the basics of being a salesperson: specifically that when a customer is asking for a $3 discount on a used item that is currently priced $63, you sell it for the offered price, especially if the potential customer isn't bluffing and actually walks out the door. That then becomes $60 literally WALKING OUT THE DOOR. I appreciate the selection and not paying the new price, so I will likely be back. I won't be offering $60 next time though, it will be less. A bird in the hand... A bird in the hand, folks...

So I was in Rochester, Minnesota for 11 weeks working at the Mayo Clinic. Going into pawn America I…read morefound quite a few things under spot looking at silver and gold bullion. Sometimes things were a little bit more than I wanted to pay so I didn't buy anything but several times there were items that were just at spot or under, and I will buy everything at that price

Don't trust their prices when selling your gold or precious materials! The owner will blatantly act…read morelike she doesn't know the Weight of your material and then will refuse to tell you that information, n give you a price that is completely unreasonable because she thinks you won't do your research and try's bullying you in to "just signing it"! I'm glad I walked away with my product of silver!!! I tried selling 1137 grams of sterling and was offered $540 for that.. after they had to have the product for over 2 days.. I took my silver to the shop down town and was given a price of $750. 10 mins after walking through the door!! Don't trust mark jewelers!!

Went in looking for an eco drive watch for my mother. Excellent service, found exactly what we…read moreneeded. Had gone to Macys in Rochester looking for watches and the woman took 2 hours and a ton of hammering to remove the wrong number of links and have the watch still not fit. Mark Jewellers had a great selection, removed the right number of links the first time and had us on our way in under 30 minutes. I appreciated the kind way the woman helped my elderly mother.

Just before Christmas, when they were very busy, we stopped in to learn more about having a…read morenecklace customized for us. Carolyn S. was so attentive, gave great suggestions and was so kind, even when we weren't sure what we wanted. Thanks for the great experience, Carolyn!

The management here has no integrity. Pre-covid, lured me in to buy 5 slow moving watches with the…read morepromise to be prioritized for fast moving ones. Since then, just ghosted by them. Called the shop and all they can say is basically that's not how it works. Now they are basically asking me to buy jewelry from them. Disappointing, but somehow not surprised by their snake oil method.