"The experience at Jackson Candle Company was fantastic! The vibe was cool and inviting, and the…read moreowner was incredibly friendly and helpful. The products are of great quality. I chose "Mechanic Street" which is the candle named after the location of this buisness. I love it!!! There's a fun selection of hostess gifts and even toys! Highly recommended."

I was REALLY excited about this store opening in downtown Jackson. Super cool building/entryway. I…read morestopped in quickly to peek shortly after they opened. I was happy to know of another gift option in the area and was looking forward to coming back. I have now attempted to visit twice but was completely turned off by the fact the owner and one other person (possibly employee) were standing right at the entryway smoking cigarettes. Major turnoff!!! It has happened twice now (once only the owner; once with two people). I tried to give them a chance. So, I went around the corner and spent my money at Rustic Market Co. I really liked the store offerings of the Jackson Candle Co. and layout of the store but until I can visit without being exposed to secondhand smoke to get in, I won't be visiting. That's really too bad.

I am a long-time customer of Swan Creek and regret to say this experience has ended my relationship…read morewith this location. During a recent visit to complete our annual Christmas candle shopping, my wife, children, and I had a highly unprofessional experience involving an employee named Amanda. When we asked basic customer service questions--specifically about available gift sets and whether we could check out--we were met with unnecessary rudeness and dismissive behavior. Her words and actions made it clear that we were unwelcome in the store. This visit occurred within the final hour before closing, which may explain the treatment we received, but regardless of timing, customers should not be made to feel unwelcome or uncomfortable for asking routine questions. Unfortunately, the issue did not end there. Several days later, we contacted the store to report our experience. Amanda answered the phone and stated that there was no one overseeing management at the location and refused to provide contact information for any supervisor or corporate office. My wife did not identify herself during this call, so there was no indication that Amanda knew she was speaking with the same customer from the prior visit. On a subsequent call, I again spoke with Amanda and was provided a generic Gmail address as the only point of contact for someone allegedly overseeing the location. During this same conversation, Amanda stated she was working alone, which was later determined to be untrue, as the individual whose email address she provided was physically present in the store at that time. Eventually, I did receive a callback from the individual currently overseeing the store. I was informed that the store manager was terminated earlier this year and the position has not been filled. Despite assuming managerial duties, this individual stated he is not authorized to coach employees, address performance concerns, or take corrective action. No apology was offered for our in-store experience. Additionally, I was informed that there are no formal processes or training in place at this location related to customer sensitivity, diversity awareness, emergency situations, or incident escalation to corporate leadership. This lack of oversight and structure is concerning from both a customer service and safety standpoint. Based on this experience, it appears there is little to no accountability or management oversight at this location. As a result, I cannot recommend shopping here and will not be returning.

The only reason there is one star is because I cannot choose a zero…read more Unfortunately the candles I love, the customer service there on the other hand was astonishingly under par. And that is putting it mildly. My family and I were treated as almost an inconvenience, which is terribly sad as this is one of our favorite places to shop for candles and Christmas. I have worked retail/customer service since I was 16, I have dealt with everything under the sun you can think of. Our very normal shopping experience is not one that I would even remember in all my years. It is not one I could even recall. Especially with a small family business such as Swan Creek, you would think they value any and everyone coming in to spend their hard earned money on their products. One of their employees clearly felt otherwise and in front of my children made an (extremely uncomfortable to say the least) scene. Trying to talk to anyone since this incident has been like pulling teeth. I understand policies must be in place, but it has been made very clear that they do not have any procedures in place to handle something like this. Which is wonderful on one hand, meaning they don't often deal with this, and horrible on the other hand because it leaves customers on their own, with zero support from a small family business. All we asked for was follow up on training for employees, and an apology. I have never left a negative review in my life, but since no one would like to address this issue, it feels like my only resort. I'm not sure why, but I still have faith that maybe someone higher up will follow through, however it has not happened yet.

If you're looking for good quality candles with good prices this is the place to go, they have some…read moreunique stuff as well. Just purchased one if there shelving units to decorate like a Christmas tree, photos will be posted soon. Owners are very friendly and family oriented. Absolutely love the caramelized praline candles and many others.Check them out you won't be disappointed.

From the owner: We pride ourselves in handpoured candles and handcrafted woodwork. We can make your ideas come to…read morelife.

Neat concept. They have many scents to choose from and different sized candles, melts, diffusers…read moreetc. At multiple price points. You go around and sniff everything, you choose 3 different scents you would like to combine into your own candle or product. Then you mix it. You can choose how much of what scent of the 3 you want to add. You mix it up and come back a few hours later to pick it up. I was given a gift card and enjoyed my experience. I do not normally spend $30 on a candle so I can't say I would come back but it is a great gift idea and something fun to do say on Mothers day or a birthday. I would definitely recommend it! I mixed patchouli, orange zest, and mint. It came out smelling great!

I had such a great experience here! To make your own candle scent, you get to combine up to three…read morescents. The staff was so helpful and friendly, and the whole experience is just great fun! I would definitely recommend this as a fun experience with a group or even by yourself!