I lived at River Ridge for 30 weeks. During that time, I submitted 21 maintenance requests.
The condition of the apartment at move in was absolutely disgusting. Luckily, we had family along to help, but we had to spend the first couple hours cleaning the apartment before we could move stuff inside. The dust and cobwebs were insane. I was told someone walked through the apartment just a week before, and it looked fine at that time, but there's no way that apartment went from looking fine to the way it did after just one week. The apartment was also not move-in ready as we had to submit several maintenance requests immediately for a noisy ceiling fan that wasn't properly installed, the microwave and oven not working and a couple burnt out light bulbs. On top of this, we had washer and dryer issues. We had to manually spin out each load around 3 times, and dry each load for several cycles, so one load of laundry would take several hours (and a lot of electricity $$$$). They were eventually replaced, but it took time and persistence on my end to make that happen. There have been other little issues along the way, such as a dripping/leaking faucet in the kitchen that took a couple maintenance requests to get fixed, the shelves in the laundry room that were rusty and disgusting, a few instances of the garbage disposal not working (once was definitely my fault) and the outdoor screen on our patio not fitting the window properly.
Our biggest issue and concern was ants. I submitted the first maintenance request for ants on April 2, and we were still dealing with ants when we moved out on June 23, around two and a half months later. It does not take that long to get rid of ants. Having ants in the kitchen is disgusting as that is where we prepare food and our food is stored. We had to throw out quite a bit of food that ants had gotten into, which is very frustrating. And, as we continued to clean the windowsills and floors, we kept finding live and dead ants. It was completely disgusting and also a health hazard. I submitted a maintenance request on Monday, 5/28 (after several previous requests), and in that case, no one came to my apartment until 6/8 (and that was the first time an actual exterminator came - over two months after the issue started). I am just astonished at how this situation was handled and how ants in my kitchen wasn't taken more seriously to get resolved, especially when the issue started because they spread untreated mulch outside buildings, so it wasn't our fault.
I am a very clean person and dust and vacuum multiple times a week, yet we still had a spider issue. Spiders go where there's food, and we continued to find ants in the cobwebs, so we believe the ant issue also played a factor in the spider issue. Again, another disgusting thing. The issue got a little better once someone sprayed, but we were still finding them throughout the apartment.
I am grateful and appreciative for how quickly some of our issues were resolved, but I'm really disappointed in how some of these other things were handled, especially the ants. The apartment seemed great when we toured, but we had an awful experience. read more