Overpriced and office staff are difficult to deal with. They deliberately try to make things…read moreharder. People who take their animals there are only looked at as numbers with wallets.

Yeah my fiancee and I were bringing our 11 year old Pomeranian in for a bad tooth and we were 15…read moreminutes late, just f.y.i. there was nobody in the waiting room when we got there. So one person said that car trouble happens not to worry just reschedule. Well I tried rescheduling and they said I had to forfeit the $180.00 no show didn't matter that we were late. So the unprofessional secretary was supposed to call me back for an upcoming day when I could get back in, not only did I receive a snooty attitude but she never called me back with a new date. Very poor attitude reflects a very poor business

I love giving great reviews . Kindred Spirits makes that super easy ! These folks are without any…read moredoubt the most knowledgeable - accessible and compassionate veterinarians in a county that has many terrific vets . Dr Hanks & Dr Barry are both " Top Gun Vets " . They may not always be able to tell you what you want to hear - that's the nature of this business unfortunately- but they will deliver bad news in the most caring compassionate manner possible .The waiting area is extremely comfortable too with coffee always available . Front desk staff is also over the top friendly & compassionate . For a veterinary practice they get the highest rating by me of ANY that I've experienced over my lifetime . What's the real difference here ? I think best summed up like this : they truly care for your pet as if your pet was there's . Update : March 20 2019 - I want to thank all the staff at Kindred today & particularly Dr Barry for placing our beloved Jack asleep this morning at about 10 am . Dr Barry was honest -compassionate and straightforward . His time with us today with Jack is the toughest time for a veterinarian too - and Dr Barry performed his role to such an honorable extent that despite my tremendous grieving tonight I want to make sure I make mention of it . Jack was worth all the tears I've cried for him today and then some . This veterinary practice is more than worth your patronage . I will miss the staff here almost as much as I will miss Jack . Thank You Dr Barry & Hanks & Kindred .

Retired DVM. Left this practice several years ago. Attending DVM was Taryn Haller, and at the time…read moreshe had been graduated for less than two years from vet school. In December 2021, one of my dogs sustained a facial injury. It was later in the afternoon, I Was applying an initial bandage to the dogs face and my wife called the clinic which was still open. The receptionist, Jo-El, apathetically told my wife that they would probably be closed by the time we arrived. My concern was the proximity of the injury to the dog eye. The dog was seen and treated at midcoast in Warren who did an excellent job.. Several days later, I expressed my concern about the clinics reaction to Dr Haller, who responded with a scathing email telling me that I had no business abusing her staff on the phone. Dr. Haller also stated "Ultimately, dog bite wounds can wait until the morning in many cases, with antibiotics and pain medications. Due to the crushing component of bite wounds, the full extent of injury isn't fully declared for 3-5 days afterwards - meaning that if it was small, I may not have even wanted to close in a potential infection or unhealthy tissue." To put it simply, this statement is completely inaccurate. Its proximity to the Eye demanded immediate attention. Apparently the receptionist decided to provide her employer with a more creative version of the truth, rather than take responsibility for her completely unprofessional and unacceptable behavior, When I wrote her back to explain that I hadn't even been on the phone and that the call had been recorded, I didn't receive any reply. I then wrote the clinic owner of my experiences, and never got a reply. It is my understanding that the clinic has since been sold to a corporation. This makes no difference to me. It's been my experience when I was working that corporate ownership at no time improves the quality of service provided by any veterinary clinic.

My almost 8yr old boxer pit met his first porcupine today. The vet and techs were absolutely…read morewonderful. They got him comfortable and were really gentle with him. I'm so grateful he was able to get some help. I ABSOLUTELY recommend them if you ever need an emergency vet the kindness and compassion they showed me and my 123lb baby really helped put us both at ease.

We had to bring my mom's old old dog here to be euthanized as he was failing. We were treated as if…read morewe were ordering hamburgers, the woman who came in with a clipboard and started asking questions had zero compassion, my mom is old and was very very sad to be losing her dog. The lights in the room were BLAZING, I had to ask they be dimmed and the woman said "oh, no problem, they usually are dimmed". Again, no awareness of the situation. I'm glad this place exists, I know there is a lot of need for er vet services, but these folks need to get more training in compassionate care.

While the circumstances leading up to our experience with Dr. Beckett wasn't pleasant; Dr. Beckett…read morewent above and beyond. My husband works out of state and travels with three of our dogs. When the oldest quickly deteriorated in a span of 48 hours, we knew it was time. Not knowing anyone in the area, I did a google search and found Dr. Beckett. I called past business hours in Maine and to my surprise he answered! He traveled to the obscure location my husband and fur babies were staying and helped our boy cross the Rainbow Bridge. Thank you for making a difficult experience easier to accept!

Dr. Beckett was communicative and supportive leading up to the dreaded day. On the terrible day,…read moreDr. Beckett arrived very quiet, respectful - observant....seeing the discomfort that my dog was in helping us feel confident in our decision. Dr. Beckett was very unobtrusive during the event - making it all about our dog and what we needed as the dog parents. Highly recommend.

Went in to give my pooch a much needed bath at the self serve dog wash in the back of the store…read more This is one of the smaller locations for Loyal Biscuit, but the one tub had everything I needed. Their store is well stocked, and the staff were friendly and helpful. Their dog wash is first come, first served, no reservations, so make sure to give them a call so you won't have to wait. It's a convenient location next to Hannafords, so the wife kept busy while I did the dirty deed. There's even a Dunkin Donuts across the street if someone else needs to keep occupied. We were in and out in 30 minutes.

They have a self service dog wash. One dogs $16 and 2 dogs are $22. They provide towels, shampoo,…read moreconditioner, brushes. The staff were friendly and helpful.

Always takes care of our Sphinx when we travel but recently we have noticed a change in staff and…read morethe level of professionalism. The kennel seems to be run by teens with little experience and not much knowledge of pet care. We always used to tune into the pet cams when we were traveling to see our baby and verify that cleaning and care were actually taking place. When we picked up our baby at 2pm there was dried food in her bowl and the kennel looked like it was not cleaned. It has been two years since the pet cams have been working and It gives me an uneasy feeling that this is intentional. We are actively looking for a new kennel and highly doubt we will use this kennel again.

I left my bunny here for 9 days. Bunnies are very sensitive and can get sick and die quickly if…read morestressed. He came back healthy with no issues. They worked with me to find the optimal location for him in the kennel where he wouldn't have to see dogs and cats. They spent time with him every day and sent me frequent pictures and updates. Bunny diets are not easy but they followed my hay, pellet, treat, and salad feeding instructions so he didn't have any GI disturbances. Everyone I met was so kind, from the staff to the manager to the owner. They all really obviously care about animals and seem to like their jobs. I don't like to leave my bunny behind and avoid it if possible. But sometimes it's unavoidable and I'll be way less worried doing so in the future, knowing that this kennel is nearby.

If this isn't a happy dog, then I don't know what is. Staff is attentive, kind, and really love all…read morethe dogs. When we went away on vacation, I was a nervous wreck, staff communicated with me daily for reassurance. All the dogs are well cared for.

My family adopted a puppy in September and wanted to socialize her and ensure she was staying…read moreactive so we submitted and application a few weeks later for a couple days of daycare a week. I answered the questions in depth as best as I could and received an email stating there was a "long wait list" but they'd be in touch when they had availability. Over 6 months later, I decided to resubmit my application. This time, I was able to provide more insight to our dog's behavior and show that she had been to training. I received the same email back - they still had our application but had a long wait list. Recently, I was speaking with an acquaintance who happened to be picking up her dog from Zucco's. I admitted my jealously and how I'd been on the waitlist since September. She was confused since she had only recently started bring her pup there and did not have to wait more than a few weeks. She asked what kind of dog I had. I explained we weren't sure since she was adopted from the humane society but we guess she is part pitbull, part lab, and probably many other breeds as well. Well, she mentioned one other person she knows who had a pit mix who was turned away outright from Zucco's. No interview, no meeting the pup, no regard for their demeanor and lack of ANY aggression. Am I to assume this is why I have not received a call? Because I guessed bout my dogs breed?. Or perhaps because she was adopted based on what I've read from other reviews. Either way, I don't appreciate being strung along for nearly a year if they have no intention of even meeting my sweet, tolerant, not-an-aggressive-bone-in-her-body puppy. She was rescued very young and has no history of abuse. I would rather they just tell me "no" than keep me on a wait list indefinitely that doesn't seem to exist for others. I would love to be proved wrong here and still hope to hear from the business but I don't have much hope. *******UPDATE******** Hours after posting my review above I received the email below. Childish. I should also note that my pup was 3m old when I first applied. And bully breeds? How awful. Email: Hi there, We appreciate your interest in Zucco's Dog House. At the Dog House our daycare is now FULL and we are no longer accepting adult dogs. We are only accepting puppies at this time (10-24 weeks). We have also changed our policy on adult dogs if accepted. Adult dogs will be CONSIDERED only if they have been to a previous daycare and if they are not presently attending a local daycare. If at a present daycare we recommend remaining at the present daycare, due to limited space at all local daycares. We have learned through research and experience that high prey drive breeds do not do well with our open concept. These dogs generally go above threshold due to excessive stimulations. Examples of these breeds: Bully breeds, working breeds or herding breeds (German Shepherds, Pitbulls or pit-bull mixes, collies, cattle dogs etc...). These pups generally do better in smaller group play and as we have recommended in the past FireFly Kennels in Dixmont is a great place. 207-852-4560 This email is to let you know that we will no longer be holding your application on our wait list.