A honestly a pretty good hotel but unfortunately the rooms are a tiny bit outdated having broken cabinets and the blinds in our room the pool is amazing after a long walk. Aldo unfortunately a bear managed to make it way near the pool and pooped near the entrance to the pool and after informing the staff they left it for 3 days and still have yet to clean it. read more

River Terrace - Bear poo near the pool - Resorts Near Me - Gatlinburg, Tennessee

Was honestly very happy overall and would stay here again. Was very happy with the price and location. The beds were very comfortable, the room was clean, the AC worked GREAT and the 4th floor balcony was wonderful. Only negatives were the only ice machine in our building was broke and there wasn't housekeeping during the stay. If you need coffee pods or towels you have to go to the lobby. Also the continental breakfast is not worth doing as its prepackaged muffins, oatmeal & coffee. The worst I've seen for a complimentary breakfast. It is definitely worth it for the price, location and comfort of the room and we'll be staying here again for our next trip. read more

Came here to celebrate our daughter's sweet 16. The rooms were nice and clean and beds were comfortable. The only thing that was a pain in the ass is the water doesn't stay warm. It'll jump to freezing cold or scalding hot! The view from our room of the mountains was very esthetic. Even the pool was clean and everything is in walking distance of the resort. read more

River Terrace - Mountains - Resorts Near Me - Gatlinburg, Tennessee

Don't stay here. Bug in the room. No internet. No decent pools. Dirty carpet. Toilet over flows. Go around back cesspool Haven for mosquitos. O star. Lights don't work. Ruined our vacation. Booking.com don't use either. Cannot get ahold of. I have trip insurance. Got another room same story. Lousy experience. read more

Staway from this establishment. The rooms are very dated. In the first room my family was in there was gun on the bathroom floor and hair all in the bathroom. The blinds didn't close all the way so people were still able to look into your room. The mirror was faded and had a large dark spot going across the mirror. And this was supposed to be there signature room. The next room they put us in was dated as well. The tub in the bathroom looked dirty. On the side of the toilet was brown streaks. We asked for extra towels and the bag they brought it in had trash in it and some black gunk on some of the towels and some of the towels were musty smelling. The walls are thin so you can here the person next to you talking and their TV. Thank God for the manager who personally came and cleaned our room for us. I would advise anyone not to stay until ownership decides to update their hotel and care enough for the cleanliness of their hotel. read more

This place needs a complete renovation. Shower pooled with water while using. Microwave wouldn't stop beeping so we unplugged. Rust throughout the rooms. And I mean multiple because we switched rooms and still were disappointed. The location is perfect. Front desk was pleasant. But that's it. These rooms are atrocious. read more

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It was a okay place to stay the room has everything you need my only complaints is there was a few big ants in the bathroom came from the vet so fix that I stayed in room 2117 and that bathroom door was loud the creek was so loud fix that please the customer service was perfect I mean the extra towels and blankets was FAST I called and 20 seconds later it was here perfect the view of the river was perfect read more

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These con artists will sell the room right out from under you. Me and my wife went expecting to be able to check in with our PAID RESERVATION. Instead they threw their hands up, said they were overbooked, and that there was nothing they could do. When you pay for a hotel room, that implies a contract that you will have a room when you show up. Do yourself a favor and don't give these cons any of your money. read more

It's a nice place for the area. It's clean but very dated and lacks privacy. It's a lot of work to get the blinds to close properly leaving a very clear view into the rooms. One of the smallest and lowest toilets I've ever encountered. read more

The outside of the hotel looks very nice. Landscaped nicely. Lobby looks nice. In our room; we stayed in an older section of the hotel that hasn't been remodeled yet. The room was very dated but the beds were comfortable. The sheets were clean. The carpet did have a funny smell. The bathroom was very dated. The sink was not the normal height. We had to bend over way far to use it. The toilet rocked back and forth which was very annoying. They don't service the room when you stay there multiple nights. We stayed 5 nights with no room service. We had to walk to the lobby to get more towels.... Our key stopped working 3 different times which we had to walk back down to the lobby for new ones. The other couples that we traveled with said the new remodel area rooms were nice and ok. This place would be awesome if they updated the rooms and provided more service instead of us going down to the lobby to get things we needed. Not to mention the trash and used washcloths piling up in the room. read more

River Terrace - Resorts Near Me - Gatlinburg, Tennessee

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Hello dear friends,I have been a westgate owner for many many years and have visited a lot of different westgate owned properties..Always have been beautiful upscale resorts..you know something to be proud of..belonging to the westgate family.. Well!!!Not this time!!!!! Let me start at the beginning. I booked for westgate Smokey mountain resort like way way back in July.I even used an westgate cruise and travel vacation specialist so I won't get it wrong..well..he was special alright didn't give me what I asked for tho did lie to be telling me I was book at what I wanted tho after and 11 hr drive I find out from the front desk at the westgate Smokey mountain resort said I did not have a reservation there soo I called westgate cruise and travel that staff member said I was booked at River terrace convention center????no that is soo not where I booked!!!soo now I'm upset embarrassed because my sister inlaw is with me..who all the way down I bragged about how nice and upscale the resort will be!! So basically with no choice,upset,,betrayed,,we went to find this River terrace resort..we finally found it on the back alleys of Gatlinburg,,As we pulled up I thought Humm kinda looks like westgate resort soo ok,,we go to the clean nice lobby to check in .. nice front desk lady checked us in and told us where to go,, that's when everything changed!!! We pulled around the corner to our room and omg welcome to slums of Gatlinburg Tennessee!!! The building reminds me of the projects .. so I'm thinking it's going to be dated!!! Nope my room is what nightmares are made of!!! Nasty dirty mold smells and really damp!!! The wallls are in pictures bellows and everything else I've talked about!!! This was nasty there are floor to ceiling stains!!!dirty smelly!!! That was when I began to cry!!! Couldn't believe this is a westgate property!!! Why would they treat an owner like this? Shit treat anyone like this!!! Took bit to calm down went back to the office and said No I can't!!!so she said let me upgrade you to one of our upgraded room... I said thank you and off we went to find our new room!!! The upgrade was lipstick on a pig!!!!paint is not an ungrade!!!my door doesn't have lock chain can see day light through the door??? Humm upgrade my hiney!!!this room was much smaller!! But at least it didn't sink tho I think it's because of the new paint..the ice machine is located in the flipping garage!!! There are cars parked right in front of it so the fumes go right into the ice machine???? What is wrong with you!!! Going to make people sick!!not to mention the trash can is right on the other side of it!! This morning I went down to wash some laundry!!which is free at westgate!! Not here!!I heard someone clear there throat and looked up and seen staff member spit over walkway on visitors truck!! Gross!! That's when I smelled the bleach she was using to scrubb the second floor landing she pushed the bleach on top of customers cars below!!!this is not the westgate I know !!! I even called the westgate cruise and travel supervisor named Dan,,,told him everything!!! He said he listened to my frist call on my reservations from July!! Said was vacation agent fault..and we would refund my points!!! Thanks Dan!!!But forgive me actions speak louder than words plus I been lied to before!!and trusted westgate!!plus you left us here in this dive!!! If this is how westgate treats there family I want a divorce!!! Shame on you westgate!!! read more

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This place is highly dysfunctional. Wifi never worked. The rooms looked like they were built in the fifties. A coat of paint and added appliances. We booked a double queen sized bed in room. What we got were standard size beds. Noisy, a dog in the room next door barked all night our first night. The bathroom is so small with a sink lower than usual. Carpet was dirty. The general impression is that the rooms are not clean. read more

No frills, but room was clean and location couldn't be beat. It was close to the main strip so you are able to walk to everything. (Literally right across the street to Anakeesta and on the main drag) Bed sagged badly in the middle, but it was still comfortable. Room was halfway updated with hardwood floors and no carpet thankfully. Only complaint would be that the shower had ZERO water pressure so you have to run cicles in it to get wet. Front desk people were friendly and very helpful. Can't really complain for the price and location but like most others have said....it wouldn't hurt to update more. Nevertheless I would stay here again. read more

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Thi hotel use to be nice, they didn't give us the rooms that we paid for ahead of time they put us in a very old crappy 2 queen room with balcony over looking pool with screaming kids.The door would barely closed and ac barely worked not one person tried to fix us Will never stay again. Oh yea and bugs in our room. read more

The room we stayed in was nice. It was clean and overlooked the river. The spiral staircase was nice as well. The parking wasn't great but we could always find a spot. It was plenty of room for 2-4 people. read more

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Reserved a room for only one night on our way through Gatlinburg. Checkin was easy, our room was clean but the location is the best. Centrally located, there's no need to drive anywhere. We did the town that night and enjoyed the restaurants and attractions. Our bed was nice and comfy. Too bad it was for only one night. We regret not reserving an extra night. Not enough time to see everything. read more

River Terrace - Entrance - Resorts Near Me - Gatlinburg, Tennessee

A+++ for location and views for every room. Staff was super friendly and helpful. They sent texts through out our stay to check in on us. The beds and pillows were amazing. The pool is so clean and we had it to ourselves pretty much the whole stay. We literally walked to all our favorite places. The views of the river and the strip are great. The only reason I didn't give 5 stars is because I think our room could've used a better cleaning & we had a small millipede problem. The bathroom had leftover splatter of soap or toothpaste on the walls. The floors left our bare feet black. I actually ended up cleaning the main walkways with a towel and hot water. As far as the millipedes, we don't mind small regular bugs. (We're on the side of a mountain, of course) and I always check for bedbugs or other worrisome bugs but these millipedes were EVERYWHERE. I woke up to one on my pillow and then another in our sheets the next night. I'm not a person who is easily bothered by bugs/spiders but to have them actually in my bed space bothered me quite a bit. Overall, besides the millipedes, our vacation was awesome. And I don't blame the hotel for the millipede problem. You're in a humid, mountain environment...but I do expect a clean room/bathroom. read more

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We woke up at 1230am to 2 cockroaches in the room..it also had ants...this is ridiculous. Took 15mins to get anyone on the phone to change rooms...dirty room and invested with bugs. They didn't offer to do anything for the inconvenience of having to wake up at 1230am and change rooms due to the bug infestation. read more

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This was not a pleasant experience. 1st they told us we were VIP and the guy would help us with anything. Offered to help with luggage but we said as long as there is a bellman cart we'd be fine. They said there should be one in our building somewhere. We looked all over for a cart and nothing. So I called and asked if the guy could help us and she told me he is about to go home. I guess he realized we weren't so VIP after all After several trips to our vehicle I decided to hook up our firestick. I couldn't figure out how to change the input so they sent the maintenance man who came very quickly. However he informed us that the wifi is horrible and would probably not be able to watch Netflix. He was correct. Wifi didn't work on streaming nor our cell phones. And the TV was super blurry. Next I had been walking barefoot on the beautiful hardwood/laminate floor and noticed my feet were charcoal black. It was late so we decided to just put down sheets to walk on‍‍. So I brought it to the front desk associates attention and she said they will mop while we are gone. Yes they came, got new towels, trash bags etc. However the floor was still making my feet black!!! Also don't expect good service or food from the restaurant. No room service as well. One more thing. The air conditioner is on the wall by the front door. So the bedroom doesn't get very cold. I do have to say that the pillows and bed were absolutely amazing!! read more

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Centrally located and within walking distance to anywhere you want to go. You won't want to drive anywhere around here because it's bumper to bumper traffic, but it is spring break too. Rooms are nice, they offer WiFi, but it do want work at all. If I were in Gatlinburg again, I would definitely stay here. read more

River Terrace - The view from our room. - Resorts Near Me - Gatlinburg, Tennessee

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The staff was very friendly and checked in to see if I needed anything. However, I was not able to connect to the internet. I was given the phone number for the IT support. After several hours on the phone with them and being disconnected once, they were not able to figure out the problem. I could see on my computer that I was connected to their WiFi, but that they had no internet connection. The second IT person escalated the problem to the engineering department, who were supposed to call me back. They didn't and after 2 days, I still had no internet. I notified the front desk and asked that they tell the manager. I doubt that this happened as I never heard from anyone after that. I was here for a business trip and had booked through my convention housing group. There is no excuse to not know that I was here for business and would likely need internet. On top of that, the walls are paper thin. The people next door had a party on the first night, and the people on the second night were fighting for most of the time. I won;t stay here again. read more

For the money it is great. Big double queen from over the water. We got it on sales for under a hundred a night. But even the regular $188 is better than other room over the River. BAthroom is functional. But when you come to the mountains. Your focus is the million things to do here in gatlinburg. We will be back. This is our second stay. Also the location is perfect. Our favorite spot is the Village and it is right near by. Convenient to everything. read more

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The website is extremely deceiving. The beds were very comfortable and the pillows were great. Our room was clean but VERY OUTDATED! The location was very good for the area. The room was quiet. The blinds were not the best. Close to everything in Gatlinburg and only a short drive to the park and Pigeon Forge. I was NEVER able to connect to the internet. We even notified the desk and it was never corrected. The room was never restocked or cleaned (guess that is due to covid), but that's negative for me. There were 2 pools but neither were convenient to go to. Using the term "resort" is a stretch. It's basically a motel! read more

It is an older hotel so the rooms aren't updated, but it was clean and the staff was friendly and accommodating. The location was convenient to all attractions. They are also pet friendly. read more

Stayed at River Terrace for one night, and what a perfect choice we made. From the front desk service by ginger, who made us feel very welcome and was extremely helpful and guiding us on where to have a dinner that suits our desires. After leaving her we checked into our room and she reached out to us again to see if everything was OK and if there was anything else that she could do for us. Now that is what I call customer service. Of course the hotel is going through renovations, but what they've done is amazing. I'm sure the end result is going to be extraordinary. This is a very walkable location everything you need is right here. When I come back to Gatlinburg, this will be my home away from home again and again. read more

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This place is so out dated and the furniture is beat and banged up. No elevator. They have ramps but they are so steep that you can't get up them. There are cobwebs on the balcony. I would not recommend it at all. read more

The lock does not work, and instead of switching me to another room, I had to call maintainFe to open the door every time. The door to the balcony does not close, so I had to raise the heater's temperature because the room was always freezing. The hot water does not come out, so we couldn't take a shower because it was very cold, and I was afraid to get sick. They don't even clean because there are hairs everywhere in the bathroom. read more

The most disgusting hotel I've ever seen, not a resort whatsoever! More like a freaking roach hotel. Please don't make the same mistake we made by booking. We lost $500+ because I wasn't going to put my husbands health in jeopardy, he doesn't have a immune system due to a treatment he takes. It was literally that nasty that we walked in looked at the most disgusting room ever took pictures and returned to front desk to check out! No refund at all. The front desk people were also very rude never said sorry let me see if we can find you a clean room nothing. Just out of $500 plus dollars. read more

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Roaches, broken sliding glass doors, stains on sheets & floors, and the smell will just about knock you out. For what you pay, you would think they would and could update the place. Staff was rude, and it was like pulling teeth to get fresh towels. House keeping took our clothes as trash, and when we contacted management they basically tried to put the blame on us. Would not recommend or return. read more

Wow is all I can say! I mean look at the pictures if you don't believe me but not only those flaws but we encountered rude front desk personnel but we also watched roaches crawl across both our drinks and fridge in the room which was obviously a honeymoon ending spectacle! When we told them we wanted to leave they offered us a refund of the last night there but nothing else oh by the way which takes 8-10 business days to hit my account after I paid cash? Nothing absolutely nothing was up to any standards with this place and we will never be back. The outdated rooms are not what booking.com shows on there website beware people never go to this place! read more

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It was a nice location on the river but it was extremely run down! Very old carpets, bathroom and bedding. The restaurant is closed so not convenient for getting breakfast. read more

I wouldn't even give this a one star review. But it's the lowest I can go. This place destroyed what was to be a much needed relaxing getaway from what has been a very stressful time in my life. Taking care of aging parents, not to mention the things going on in the world. So my nerves needed a break. Arrived at the "resort" (don't let the look from the street fool you. It's a hell hole) and checked in. Donna was very friendly and put us in a room by the River, stating that she didn't understand why more people didn't want those rooms. I can give her many reasons. First night, 10:30 PM. I stepped in the shower. Washing my hair, I look up and see HUGE spots of mold all over the ceiling. I have a suppressed immune system and cannot be around mold. I immediately called the front desk. They sent Matt over with a spray bottle to "put a protective film over the mold". Was told the state of Tennessee allows for a certain amount of mold. Not good enough. Went to the front desk and had them move me. Mold in that room as well. Go to brush my teeth. Water pours out of the drain pipe all over the floor. Had a second sink in the bedroom. Had to move to it. Called front desk. They asked me to deal with it. I said no. They said they would have maintenance come next day and fix it. Maintenance came and left while we were gone. Went to brush teeth that night and... water, water everywhere. Called front desk. Matt comes again. Fixed it. He took all of the towels to clean up his mess and never replenished them. Decided to sleep in the next morning given he once again came at 10:30 PM. Nope. Not to be. Front desk calls early and wakes me. Says room needs to be evacuated ASAP. Bathtub is leaking into the room below. So... out the door we go. Went to eat. Got a call from front desk informing me that security has told them I am double parked and need to move immediately. Spaces are small and I have a pickup truck. I hurried back to find that my front tire was on the inside of the white line. Not double parked. That's when they found out how I really felt about their "resort". They said they would have the department call me next morning that makes things right. They called the next afternoon and offered me THIRTY DOLLARS BACK!!! I said that was an insult and to keep their money. They finally reimbursed one night. ONE NIGHT. This place is a DUMP! Do. Not. Waste. Your. Money. It's a health hazard and should be razed or completely gutted and redone. I haven't even discussed the plastic shower rods cut in half to support the two sinks in the room, the dated interior, the little plastic table and two chairs (the weaving was broken on the one) that grace the enormous balcony that could be made to be a nice place to rest. I'm sure at one time, this place was state of the art. Maybe in the 50's. But the lack of care and maintenance has destroyed this place. If you plan to book here... DON'T! They will lie to your face with a smile and laugh behind your back as they steal your money. Don't book at The River Terrace. You will regret it. read more

I was appalled at the sight of this "resort" room. We checked out the same day we checked in. I cant believe this is a Westgate resort. Unbelievable! I dosnt feel comfortable allowing my kids to walk around, take a shower or even go outside to the balcony. DISGUSTING! read more

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**PET PARENTS BEWARE** Well where to begin. I have stayed at this resort multiple times over the last few years and have just been floored with what I found out today. We are Tennessee residents and were planning a weekend getaway to enjoy the Smokys. I called to reserve a room that was pet friendly and was informed (flippantly and uncaring) that there is a "one time non-refundable pet cleaning fee of $170" - this has definitely changed since my last visit and extremely excessive, especially for a 2 night stay. For what are actually LOW QUALITY rooms, the only thing this place has to offer is location. After 10 different stays over the last 2 years between my wife and myself, multiple recommendations to friends and relatives - I WILL NEVER grace the doors of this place again. WR - get with the program, nowadays, pets are part of family vacations - NOT something to exploit - especially for K-Town locals who loved you and G'burg... This is just unacceptable. Cheers! read more

Be careful to base your expectations upon what is important to you That is why you will see such wide variations in this particular locations review I would suggest that you look at the pictures taken by those who stayed here instead of the advertising shots - the hotel is definitely not a RESORT and in need of a complete remodel But that will dramatically raise rates Westgate has an "arrangement" with this location through 2019 to place folks in who then drive to their real Resort 10 minutes away PERSONNEL: In our case was very accommodating and helpful Hotel and Restaurant staff Location: Awesome - if your goal is to do all of the touristy things in Gatlinburg and are in good health. You literally could check in, find a parking spot, and have no need for a car until you leave DO NOT STAY HERE IF YOU HAVE ANY EXPECTATION OF A "RESORT" STAY - the true comparison to judge would be Red Roof Inn Also- we have done about 5 timeshare presentations from Bluegreen, Wyndham and Westgate The techniques and process used by these companies vary widely I found Westgates presentations (2) to be the most unsettling and pressure filled of those 3 Expect to spend 4 1/2 hours vs the 90 minutes quoted You will be warned that you are required to complete their process or they have the right to charge you a very inflated rate for these rooms Caveat Emptor read more

Negatives: Guest service was horrible. Check in was messed up and took extended time to correct. Staff never informed us of the 2 pools, one of which was completely under reconstruction. Recent posted health inspection showed multiple bad offenses. Room keys stopped functioning and had to seek assistance from front desk. Room carpet filthy, multiple stains present, left feet dirty, wore flip flops inside instead. Mold on carpet by refrigerator, moved frig over for staff to see when cleaning. Housekeeping left mold on floor for 2 room cleanings. Did not refill tissues x2 days. Sink faucet wouldn't turn off, slow drip at all times unless you could find the "just right" position. Refrigerator worked poorly, ended up using the ice tray area to keep water cold. Room chair wobbly. Lighting was poor. WILL NOT RETURN. Positives: Main area of shopping/entertainment/food/drinks within walking distance. Fairly decent view, mountains etc. read more

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This place is amazing in the way that it's literally in the middle of downtown Gatlinburg. So convenient. The staff is wonderful- front desk and housekeeping manager specifically. The rooms are outdated, but I'm okay with that for the location. We had a few issues in our room on night one. By morning, they had us moved to an upgraded room with spectacular views. I'm sure there are "newer" places to stay, but for the price and location, this place is a steal. It's clean, the AC works really well. read more

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So disapointed on my return visit this year! We didn't know they closed the bar/restaraunt which we rely on. Pools were off and on open, room electrical outlets didn't work, door keys never work right, tv cable broken and "rigged to fit." Parking is impossible. No room services which is the biggest problem of all. Was swimming with my daughter when the pool light floated out of its socket and into the pool with the power on. I had to find someone and get everyone out of the pool Security came by and had no clue what to do. Maintence never showed. I'm sorry but the place is a dump. read more

The room we stayed in the bathroom needs updating. The tub was black on the bottom. The toilet was not completely connected to the floor. The sink held water the entire time. This could be a nice place with some remodeling. It has a lot of room it just needs redoing. Also the front desk staff could use some courtesy training. read more

River Terrace - Bathroom tub/shower - Resorts Near Me - Gatlinburg, Tennessee

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We were pleased with our room (and the overall hotel) in the River Terrace Lodge at their Atrium Tower building. Our hallway overlooked a ballroom space. There was a small balcony for each room, and the accommodations in this section were quite nice, better than expected for a 2.5 star inn. We had to find something quick and Expedia provided exceptional service when our first booking didn't work out after we checked in. This was clean, comfy, and within walking distance of the Gatlinburg strip. We only really visit the Smoky Mountains national park for hiking and site seeing, so we certainly don't need to be close to the hubbub, but it worked out fine. The staff was friendly and gave helpful information. We will definitely keep this place in mind the next time we visit and I would recommend. read more

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