This is a beautiful clean hotel and I would stay here again just because of that. But I originally…read morecalled to book our reservation and I had the strangest experience with the girl on the phone. We were on the phone for a total of two minutes. I asked her a few questions and then asked her when I could check in. She said early check-in is at 12:30. I said OK great I'll take a king bed I asked what the rate was she told me and then I asked her if she needed my name for the booking and she said no, which I thought was very strange. I get to the hotel and it turns out this girl had no idea that I was actually trying to book a room. What?? why would I say all that and ask if you needed my name if I wasn't trying to book a room?? the rate she gave me was also the business rate. She couldn't look up if I was a member. She said she needed my member number to look that up, which makes zero sense because if I knew my member number, then I would know that I was a member already. It was just very weird, but luckily the manager was very kind and although I was upset from the frustrations of the previous girl, she got everything booked. Luckily, they did have a room available because if they didn't have a room available after I waited all morning to check in to a room that was never actually booked for me, I would've very upset. You can order actual meals in the lobby and they have a little store where you can buy drinks and snacks and stuff which is pretty cool. One thing that drove me insane was at around 4am, there was a really loud metal banging sound like a trash truck or a trash compressor or something outside that woke me up. I couldn't believe how loud that noise was at that hour. Parking is $15 dollars. So that sucks. Overall it was a good experience though, mainly because the hotel is clean and beautiful.

Our time at Courtyard was great, with comfy beds and clean rooms. The hot tub and pool were nice as…read morewell! It is in a great spot where you can easily walk to stores, restaurants and attractions in the town. The slight problems were that the house keeping doesn't come everyday and outside another hotel that's under construction is blocking most your view from your room but you still can see the mountains and the Skybridge. Overall I would recommend staying here for sure.

So the location is perfect, in that it's a nice distance from downtown Gatlinburg; easy to get up…read morethe hill, but also lets you escape from the fray and feel like you have a little bit of solitude at the pool either inside or out. Oh, food options were good, literally one of the best breakfast buffets. I've been to at a hotel, however, if you got there at 8:30 or beyond, good luck in the buffet hunger games. I will add the bar staff were exceptional, and the complementary happy hour is a solid win. The challenges are that the service is actually not great for being such a young hotel. Room service was abysmal, I'll touch a picture of a "made bed". They apparently don't automatically clean the room, you have to ask them for a full clean, which is very odd considering most hotels you have to ask them to not clean the room. At the pool, there was a situation where a child threw up, I notified maintenance, who then came back and said nope, the front desk said he couldn't report it, a guest had to report it, therefore the vomit stayed for another 35 minutes, even though we wiped it as best as we could (not our child). Our toilet was broken for the duration of our six nights. Additionally, they were shortstaffed. So you could tell the front desk didn't have rotation, there weren't people walking around, checking to make sure everything was clean and ready. To be fair it could've been the fact that this was the busiest they've been all season, but as a major hotel, it feels like you should be equipped and prepared. I would also add that the trolleys were lacking, and it took us a long time to get one to be able to bring our belongings in. But still, I think three stars is fair, and hope they can up some things when we come back because we will be back, Gatlinburg was awesome!

Beautiful newer hotel that offers all the basics and so much more. The negatives: pillows were all…read moreflat, not every room has a balcony and the fitness center was small. That's it. I had to search for negatives. Considering almost all neighboring properties had balconies for each room and cost less per night , I felt this was a lost opportunity. The positives, everything else! The room was clean and beautiful. The daily Manager's reception was a nice treat, two swimming pools, lazy river (closed when I went), multiple seating areas throughout the property and friendly staff had all the elements for a 5-star rating. And let's not forget the notable Embassy Suites breakfast. We truly enjoyed our time here and did not want to leave. I would most definitely return.

Some hotels give you a place to sleep…read more The Hilton Garden Inn Gatlinburg gives you a place to sleep... and occasionally a front-row seat to a bear. Seriously. If spotting wildlife is on your Smoky Mountain bucket list, this hotel may save you a trip into the national park. And if that bear gets a little too curious, you're already safely inside. The location is one of the best in Gatlinburg. It's right in the heart of town, yet tucked away on River Road, just far enough from the Parkway to avoid much of the noise and chaos. You can walk to everything and still feel like you've escaped the crowds. The hotel itself is clean, comfortable, and well maintained. But what keeps bringing us back is the staff. Hospitality is one of those things that's easy to advertise and harder to deliver. These folks deliver it. Everyone we've encountered has been friendly, welcoming, and genuinely interested in making guests feel at home. We've stayed here three years in a row. And we're already planning year four. In the hotel business, that's about the strongest recommendation I can give.

We've stayed at this Hilton several times over the years and it just seems like it's gone downhill…read more We had a King bed/Balcony/Whirlpool/Fireplace room. Pros: * Location - short walking distance to some of the best restaurants ever. * Parking lot is fine - easy to get in/out * Really nice hotel staff * Easy self-checkout for drink/snack purchases in the lobby. You can pay via card or charge to your room. * Very clean lobby restroom Cons * NEW - they now charge a $45 self-parking fee per stay. We found this out when we got our receipt upon checking out * Bathtub/shower drain was so slow, you stood in 3-4 inches of water every shower * Shower curtain was too short so you had to direct the shower head towards the shower wall and away from the middle, otherwise you'd soak the floor * Weird moldy looking stain on comforter * Motion sensor on thermostat, so at night it would become unbearably hot while we slept. Only when we got up did the AC kick back on. They also have a breakfast but I can't understand why anyone would eat hotel breakfast when some of the best breakfast restaurants are within a short walking distance. So no comment on that, because we didn't even bother. I don't know, it just seemed like adding insult to injury when we saw the $45 self-parking fee after the room issues we had. We'll probably look elsewhere for our next Gatlinburg stay.

I took my mom here for her 75th birthday in May of 2018 and had a delightful time. The location,…read morelooking south towards the Great Smoky Mountains National Park was peaceful, and even though it was a short downhill drive to Gatlinburg, it felt like it was miles away. We were greeted by one of the managers when we arrived who made us feel welcome. While there is not daily housekeeping, we had more than enough towels (and coffee pods!) for our three night stay. There was a fire through this area back in 2016. There is no sign of the fire in the remaining lodge building. Off to the side, up a hill, are the foundations of former their lodge buildings and restaurant. The view to the south includes some burned trees in the distance, but I found that it didn't take away from the ambiance. Due to the fire, the does lodge have a more remote feeling due to the lack of telephone, cable, or internet. We didn't miss any of these, and we had reasonable cell phone reception. I look forward to seeing the lodge thrive again and wish the owners the best in their continued renewal.

Me and my boyfriend stayed here for four days during the week after Christmas. Found this place…read morebecause I wanted a bed n breakfast & this was the closest I found. It's unfortunate what happened with the fires back in 2016 but the business keeps on pushing through. They still have a decent amount of amenities even without the other spaces they had offered before the fires. The rooms are a decent size, especially for two people. They offer a full sized kitchen which was nice so we didn't have to eat out every night. The balcony is cute & have great views of mt leconte. The bed was comfy & everything was clean. They had plush robes in the closet which were super comfy & great to put on after a hot bath in the spa tub in the bathroom. They also maintain hiking trails right by the lodge & they had a nice set up by the creek, there was a bathroom down there & a fire pit and lots of chairs set up. The lodge is only a mile up the road from downtown & the national park entrance so it's in close proximity to alot of great things. The only issue we ran into was not enough parking but we made it work. Overall had a great experience here & would definitely stay here again.

Stayed one night at the Greystone Lodge On The River this week, in town for an association dinner,…read moreand it earned a review. It sits just behind the Margaritaville resort. Central, but quiet. Once you park (free with the reservation), the car really can stay put. Everything's walkable. Greystone Lodge has a pool, the balcony views, the free breakfast. But the staff is what stayed with me. Sydney and Brandi at the front desk are outstanding. Rodney in Engineering, saved our day on our last day. And then a housekeeping team that stayed a step ahead. We'll be back.

4.5 rounded up. First, for the price this place is amazing. You are centrally located right in the…read moremiddle of Gatlinburg. While the hotel is a little outdated the rooms are CLEAN and the beds are SUPER comfortable. If you're looking for a fancy stay I'd recommend one of the higher priced places but if you want budget friendly and clean this is the place! I would stay here again. My only real complaints were there needed to be more towel hooks in the bathroom (we are a family of 4 and there was ONE hook on the back of the door.) and the sausage gravy needed a bit more seasoning in the mornings. Every staff member was friendly and accommodating. We had a wonderful stay.

Was looking for a dog friendly hotel in Gatlinburg and found this Hilton brand hotel. I was pleased…read morethat we had a balcony on a lower floor since our dog isn't much of a walker with her short legs. I was surprised that they charged $15 a day for parking. I guess everyone's trying to make a buck somehow but still after shelling out over $200 for a room in Gatlinburg of all places, I wouldn't have seen that coming. The room was clean as were the grounds. They have a dog relief station on the back of the property near the stream that runs between this hotel and the embassy suites directly behind it. We visited the pool and hot tub and both were well maintained. Apparently the trolley stops out front, we just walked up and down the hill to the downtown area when we felt like it, which was a little tiring but at least it wasn't very hot yet. We ate at the free hotel breakfast two mornings. Decent spread that will save you from spending $20 a person at the local flapjack houses.

I really enjoyed the location. Walk everywhere. The place is clean enough. I've been in better,…read morebeen in worse. Definitely worth the weekday prices.

Room was very clean and staff is super friendly. Hotel offers two small game rooms with some claw…read moremachines and a few arcade games that our kids enjoyed. Water park area was slightly smaller than expected but nicely maintained and offers plenty of seating. Water is shallow enough for younger kids to enjoy allowing parents to sit back and watch them without having to worry. Definitely worth if if you're paying in the $200-300 range or cheaper.

I'm late on this review as I was trying to get assistance from someone higher the the general…read moremanager. We stayed here from Thursday the 19Th of February to the 22nd of February and while the overall stay would have been great, we had our rights violated by management. Since each Holiday Inn Express is individually owned, I cannot get anyone to answer me beside the general manager. He was the individual that violated the rights of my family. My wife reserved the room through a 3rd party service and then called the hotel to ask about pets. She explained that our dog was for emotional support and wanted to see if the dog could be in the room. She was given the verbal ok on the phone with a message they the hotel is not allowed to ask any questions about the dog because it is for emotional support. My dog is an 8lb shih tzu. On the day of check in, we shoes the front desk the dog and the clerk stated "Thank you for letting us know, others would not have". And he was correct! There were other dogs on the floor yet we were targeted. On our second day there, the manager stated that there was barking in the room and stated he tried to reach us but since he could not; he entered the room without consent and removed my dog from the room. Think about that for a moment....he went into the room for the sole purpose of removing my dog. He broke the law and removed property from my room that was paid for. The clerk at the desk at this time apologized and stated he was acting on orders from the general manager. He then had me call the second in charge and speak to him about the situation. The gentleman on the phone agreed that the hotel was wrong and that it should not have happened. Upon questioning the general manager, he began the conversation with a very loud tone and put the pet policy in front of me as if that excuses the removal of my dog. Newsflash, it does not! He kept the loudness of his voice and at one point told me to get off his property. I said is that what you really want is to kick my off your property when you broke the law? He said yes! Then I called the second in charge and put them on speaker where he could hear all I had to say. At that point the second in charge stated that he had no choice but to go by what the general manager says and he could not help me. It was at this point that the general manager calmed his voice and simply stated that he was sorry. Would not admit to doing anything wrong. I told him I was going to call corporate and simply said to go ahead and that they will not do anything for me. At this point, all I wanted was an admission of wrong doing. Never asked for anything else! DO NOT STAY HERE! Not until they remove the manager from the premises! If something happened to my $3000 dog in the possession of the hotel, what would they have done?! What if they took something else from my room and said all we took was the dog...is that right? If this review helps one person make a better decision on a hotel, I'm happy. However, my hope is for the manager to be exposed for his recklessness!

You are 1000 ft above Gatlinburg so the views are spectacular. Waking up in the morning and…read morestepping out on our balcony was everything! At all hours the view changes as fog rolls in and out. We ate many meals at the outdoor restaurant. Excellent food. Highly recommend this hotel.

I give it a 1 but that is only because of the view, which is great. I found the room to be in poor…read morecondition with broken furniture, mold in the shower, bathroom door would not shut. I could go on but there is no need for it. I also found the staff to be extremely rude and discourteous. I will never stay here again.

We was having a great stay but it seemed as if every time my family went to go swimming the pool…read morewould close 20 mins after we got into the water..we went ahead stayed another night to give this place a chance and what happens the pool closed then I asked for a refund and was told no ..I would recommend to not stay here if you wanna swim

Extremely Concerning Experience - Safety, Food Quality, and Lack of Management Response…read more I want to begin by stating that check-in was pleasant and professional. The front desk staff initially made a positive impression. However, the remainder of our stay quickly deteriorated into one of the most unsettling hotel experiences my family has ever had. I reserved two adjoining rooms specifically because I was traveling with my wife and our three small children. Upon arrival to the rooms, we discovered that the connecting door between them did not function. This was the entire reason I booked that configuration. We were forced to relocate rooms, which, while eventually resolved, created unnecessary disruption at the start of our stay. Shortly after settling into the new rooms, someone knocked on our door and ran away. I calmly informed the front desk so they would be aware. While waiting downstairs for our nearly $200 dinner order from the lobby restaurant, my wife messaged me in distress to say that someone was actively attempting to enter our room from the exterior. At that point, the situation escalated from inconvenient to frightening. My wife was alone with our three young children, and they were terrified. I immediately informed the front desk again -- this time with urgency -- and expressed that something needed to be done immediately before I handled it myself. The response was slow, lacked urgency, and showed very little concern for the seriousness of the situation. When a guest reports someone actively trying to enter their room, the reaction should be immediate and decisive. That did not occur. As a result, my family barely slept. The children were shaken the entire night. To compound matters, the food from the restaurant was extremely poor in quality. Nearly $200 was spent on a meal that was not only disappointing but ultimately made us feel ill afterward. The combination of a frightening safety concern and substandard dining made the evening completely unacceptable. The following morning, I attempted to speak with a manager. There was no manager on site. The on-call manager, Nick, did not answer calls from the staff or from me directly. I then attempted to contact the general manager, Mr. Patel, and received no answer. I called both repeatedly for approximately an hour before departing the hotel. It has now been over 48 hours, and no one has returned my calls. The front desk has my contact information and assured me I would receive a call back. No contact has been made. What is most disappointing is not just the initial incidents, but the complete lack of follow-up or accountability afterward. A family reporting someone attempting to enter their room should trigger immediate concern, investigation, and managerial outreach. Instead, we experienced indifference and silence. This stay turned what was meant to be a family trip into a stressful and deeply negative experience. Until meaningful improvements are made in guest safety protocols, food quality, and management responsiveness, I cannot recommend Glenstone Lodge to other families.

Could have been much better. Capital Vacations is upgrading the facility and truly need to think…read moreof the complete guest experience. I highly recommend management spend a week at their own locations and see what it is like and then maybe some changes can be made for the guests. The reservation confirmation had us go to an old location and we needed to go to a location down the street to register. This is an easy fix but attention to detail is not a strong suite here. Second, after we registered, we were sent around a back wall to get our parking pass and the gent tried to sign us up for a meeting with their sales staff. We reported issues regarding a pantry door that would not open (which is the only item that was fixed during our stay). In the kitchen, Drawers were stuck and would not open plus the dishwasher soap holder inside the door would not close. In the Master, the drape was ripped as was the back of one of the chairs in the family room. In the Master bath the panel on the front of the jet tub was falling off - the towel holder near the sink just needed to be tightened and the hair dryer was missing. The fireplace would not light. The website noted the outdoor pool was being renovated and would be open after Memorial Day. Well, this was the end of July, and it was not open and the staff was not able to provide a date. I guess the website was correct, it will be after memorial day at some point :)! The had LED lighting but it was the bright white and made us feel as if we were in a Walmart or Home Depot. They should replace with warm white or 2700-degree bulbs. They would have been better off upgrading the lighting and electronics, such as the TV's, versus a jacuzzi tub??? Location was good and located an easy walk from the main strip. It was quiet as easy to access, when we found the right place. The towels were fresh and the bedding comfortable.

I have never been treated so badly by staff person at a hotel ever in my life. We planned an…read moreimpromptu trip to Gatlinburg to visit our daughter and didn't have previous knowledge of this facility. It's old, a bit dingy, the outdoor pool is out of order, there is no hot tub. I would not have complained about any of this, but then there was Cassie. We can, and have, stayed everywhere. This front desk employee is so over the top rude, there are really no words.