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Dollywood's DreamMore Resort

4.2 (217 reviews)
Open Open 24 hours

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My favorite place to sit and read. Early mornings were the only quiet time at the hotel
Charles C.

The good: The hotel is beautiful and the staff are incredibly friendly and helpful. I loved getting up early to read by the fountain on the porch and take in the beautiful scenery. I really enjoyed the specialty cocktails at the bar, and the bartenders were fantastic. The shuttle to the park and the park perks were great! The ok: For what you're paying, the rooms are pretty basic. The restaurant was good, but I wish there were more choices of food. The shop off the lobby has great pizzas, but when the park closes and families are hungry, the wait time is long. The bad: I know it's a family friendly place, but I didn't expect a resort hotel of this price to be completely overrun with children. There are no adults only areas including the bar. Families trashed the sitting areas in the lobby and the porch. Literal trash everywhere and screaming children. We tried to use the hot tub (restricted to age 16+), and a loud family with tons of kids decided to make the hot tub sitting area their private retreat. Even Disney has adult only areas. Also, there's only one bank of elevators and they're always slow and packed to the brim with wet, loud children. Bottom line: it's not worth the cost. The extraordinarily kind and helpful staff are outweighed by the low class clientele and average rooms.

Dane S.

Absolutely gorgeous resort! Every staff member I dealt with or just talked to while staying here was very nice. Two pools, one outdoor and one indoor. Rooms are very nice and clean. Food is amazing, definitely try Dolly's cinnamon bread and stone soup. You get free transportation to the parks included with your stay. You also get free skip the line wrist bands with your stay. If you're going to Dollywood I highly recommend staying here or Dolly's other resort next door.

Massage Studio
Abrielle M.

My review is for the spa, although the resort is beautiful and we will likely book here on our next trip because we were very impressed with the atmosphere and cleanliness of the resort! My husband and I had a couples massage and it was so great! It was one of the best massages I've ever had. It's not a very large spa but the services are amazing. I suffer from plantar fasciitis and my massage therapist did a fantastic job addressing those areas on my feet. I would 100% recommend the spa at DreamMore!

Denise L.

Beautiful grounds, lots of gorgeous flowers and nice little touches in making it a very family friendly resort. The bed and pillows were very comfortable. Staff are all very friendly. One con was my colleagues and I had trouble getting hot water for showers.

Al B.

The hotel staff is so nice and very welcoming. We had a wonderful stay. The trolley to and from the park is a great perk and the fact you can come and go is so nice for breaks. Beds were very comfortable, the hotel has some beautiful areas to just relax and enjoy. Our only complaint was we did not know hot tub would be closed for maintenance but it more so looked like for decorating which was a bummer.

Dolly's hallway of albums
kevin g.

The resort was great. The rooms were super clean as were the hallways and public areas. There are many kids here having a great time. The breakfast buffet is good. The restaurant food is good but not delicious. There appears to be little staff training about the importance of removing dirty dishes/glasses from the tables. Some empty tables remained dirty for over an hour. I witnessed a family of three sitting at a table in the bar area leave after 15 minutes after no server acknowledged them. Thus the server training needs to improve as this is a management issue. The bar only has about 8 seats that are always filled on the weekend. The golf cart transportation by the valet to Heart Song resort was great. The Heart Song is more sophisticated in my view. The rooms appear to all have a balcony. The public areas are more luxurious. There seems to be more adults and less children at Heart Song. Thus if I return I would Stay at Heart Song. Everyone was very nice and polite. Jackie from the valet was super friendly and helpful. Definitely rent a car as Ubers are hard to find. The resort does not have a Shuttle to see their shows such as Dolly's Stampede. We almost missed our show as a result of the dearth of transportation. You can take the Resort shuttle to the Dollywood park and then take the public trolly from Dollywood, for a minimal fee, to Patriot's Park downtown Pigeon Forge. I would stay again but my first choice would be the sister resort, Heart Song.

Julianna A.

This year was my second year visiting Dollywood's resort and they are by far my favorite resorts. The cleanliness, decor, staff, and atmosphere is top notch. I just absolutely love visiting this resort with my family.

Another lamp that was made specifically for the rooms at the resort.
Marlene K.

Bought a Winter Concert Package that included two concert tickets and a room. Being new Dollywood Diamond Pass holders, I knew there was a discount, but I couldn't figure out how to apply it by booking online, so I called and someone at their number helped me. He was very nice, but told me he was tired and falling asleep. I subsequently never got my confirmation email (thankfully I wrote the conf number down - I never do that!), and when I arrived at the resort, found he'd spelled my name wrong, too. I was told the after-hours reservations staff are not employees but that service is contracted out. I recommend calling during business hours to book if you need to to avoid any issues. Upon arrival we were greeted by two people whose job was to greet us and provide a taste of apple cider. Nice touch. The front desk staff was very welcoming, warm and sincere and said they appreciated me. Southern hospitality at its best. With Dollywood building a new resort and the good price I got on this stay, I expected the resort to be a little older and slightly worn, and it was. I anticipate that once the other resort is built, this one will get a rehab. That's just kind of business for you. My favorite touch was that prior to arrival I got a text welcoming me and letting me know I could text the number throughout my stay with any questions. I used it to let them know of the wrong spelling of my name on the reservation, to ask how to obtain utensils and to let them know I'd checked out in the morning. We had a beautiful view of the Smoky Mountains, pool area and water park. The room and hotel decor was lovely. Eating as gluten-free plant-based eaters was a problem. The only thing available was French fries in the bar. The Dollywood Resort has very limited options, but at least there's options. I hope the hotel follows suit. I realize my eating ways are in the minority, but plant based eating is also pretty common so I'm looking forward to there being more healthy options for people like me in the future. Fortunate we brought alternative milk and cereal for the in-room fridge for breakfast in the morning. The drinks in the bar were not up to resort standards. Ordered Old Fashioned's and expected them to come with the standard Amarena or Luxardo cherries that every other bar serves them with. Nope: standard red-dye maraschino cherry. Yuk. Then it was muddled into the drink. It made it undrinkable, so I got something else after letting the bartender know. I still paid for both drinks, so that was disappointing. I've been staying in a LOT of hotels over the past year, and Dollywood DreamMore ranks near the top, but just a few tweaks could make it the premier resort it is meant to be.

Indoor pool
Arlene M.

Dollywood's Dreammore resort was our base of operations during our visit to Dollywood and Pigeon Forge. With our reservation we were able to secure a 2 day park ticket to Dollywood along with 5 timesaver passes for each member of our party for each day. Upon arrival we were greeted by valet who took our luggage to our room once it was assigned. Check in was simple, I received all the instructions needed to use the complimentary Dollywood trolley to go back and forth to the park and to hang onto my trolley pass at all times. They have an online virtual assistant to help us with our needs but somehow that didn't work for us. No biggie as I am used to calling or physically going to the service that required my attention. The main lobby has complimentary juice servings between 4-6 pm daily. Camp Dollywood is available for kids. They have an outdoor pit where you can roast s'mores along with two pools, one indoor and outdoor along with a hot tub. The lobby floor has checkerboards, outdoor rocker seating, the DM pantry, Pokeberry Lane, the only gift shop in the complex and 4 of Dolly's instruments under glass featuring Swarovski crystals. Make sure to check them out. We stayed in the reunion suite which had a king bed with a full bed with a connecting living room with a sofa bed that had a partial bath. Both rooms had spectacular views of the pool area, Splash country and the Smokies. It was perfect for my husband, myself and grown daughter. We need have a mechanical need during our stay and the team was right on top of it to make sure everything was fixed properly and explained. The resort also features a spa, a hallway featuring Dolly's albums, a hall with a two way cut out pictures, a fitness center, and the Song and Hearth restaurant on the ground floor. Outside is a spectacular butterfly garden, a stone garden, an event space and one of Dolly's touring bus' that is also used for a resort visit. There is also a children's playground and a schedule of all daily activities. Pictures of Dolly Parton herself can be found throughout the resort. Check out the time capsule on the ground floor that will be opened on Dolly's 100th birthday. It holds a song which will be played at that time along with a piece of wood from one of her first theaters. Everywhere you see the butterfly which Dolly was fond of. Staff went over and above to make us feel welcome here. My daughter kept describing the place as "wholesome"' and she's right. The comfort feel of being in a home away from home. Our beds were quite comfortable and the room was always kept clean. We definitely want to thank the entire staff for making our trip here so enjoyable. We are looking forward to returning in the future to try out the new upcoming resort Heartsong lodge.

Romantic time by the fire
Lori W.

Upon our arrival, we was driving into the check in area and was greeted immediately by very friendly and happy attendants that you could tell loved their jobs. They took our luggage out of our car for us and placed it on a cart to be delivered to our room, we also had them valet our jeep since parking seems to be very full. Very busy place. I felt like I was in Disney world with a lot of children running around and being around happy people. Check in- was very smooth as well. Since we was here for a concert to see Ricky Scaggs at Dollywood they gave us trolly tickets to ride over so we wouldn't have to take our car and timesaver passes for the rides, five each. We didn't ride any of the rides so we have those away to some kids at the park who were totally excited to have them. The room- the attendant took us to our room and said if we needed anything at all to let them know. Our luggage was there waiting for us, very quick. The room was very spacious and nice, we even had bunk beds that we didn't need or use. Our view was awesome of the pool area. Everything was clean and tidy. They had a continental breakfast, you have to pay for, that can be delivered to your room and a restaurant on site. We didn't attend those. A little pricey. Pillows were good, bed was perfect, not too soft and not too firm. Shower had soaps in a dispenser with conditioner in it, which was nice. Towels were thick and excellent. The grounds- We took a leisure stroll around on a walking trail and couldn't wait to see where it led us, it's so beautiful. Areas where you can sit by the fire and have family or romantic time. It was so neat to see all of her records, I didn't know she had so many. They had a Cornhole play area along with a playground on the walking trail. Rocking chairs were very inviting for us overlooking the pool, so relaxing. Indoor pool- the indoor pool looked inviting but it was closed by the time we got there to it, they have a disabled lift in there as well. Outdoor pool- looks amazing, we will have to come back in the summer for this... We also noticed they have a camp for kids there with activities during the day..looked super cool , if you have kids. Wonderful place to stay. Will definitely be back.

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Exercise cardio machines old and needing service. Change bedding only after 4 days. Pool nice. Restaurant noisy with kids screaming.

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Fantastic resort. We were so sad checking out! Trolley runs every 15 minutes to water park and Dollywood. Outdoor pool was wonderful.

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Review Highlights - Dollywood's DreamMore Resort

The pizzas from the DM Pantry looked pretty good but we ultimately didn't get anything from there.

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The ONLY reason for not 5 stars is the ridiculous price it costs to get in. People say the most…read morevalue is getting a season pass even if you'll never go again because perks include a free pass and discounted passes. I paid about $365 for 4 people. They do senior pricing and kids but its only $10 less and they tackle 12% tax which is insane. The great part about this place is you can bring food and drinks in. We brought a back pack with bottled water and lots of snacks. They have an entire area (country fair) for kids ride. It literally looks like a fair. For us, this was a one time thing (we are 6 hours away). But it was definitely a site to see.

Splash Country and Dollywood lack adequate handicap accessible parking. Instead of creating more…read morehandicap accessible parking, they blocked all the surrounding spots off and marked them as $55 "preferred parking". Or $45 if you are a diamond pass holder. Once you're inside it is so overcrowded you will not have time to do much unless you pay $55-$70 for a fast pass. Some lines had a 70 minute wait. Then the bathrooms were horrible, I bet Dolly wouldn't use them!! I was only here because I have a 2 park season pass but these kids will not get me back to this water park. Yall can have it. I'll stick to the theme park.

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