20210107 update: Grimwood just saved us 600$ on our homeowners insurance and it is with an…read moreexcellent company Safeco! Thanks Grimwood. Do not forget to shop your rates y'all - especially homeowners those rates will creep up on you!

I'm new to this company so I have questions that come up and EVERY time I have called this office I…read moregot nothing but kindness and professionalism. Spoke with Kacy twice in the last 2 weeks both times very helpful and courteous.

Had a Great Conversation with Oscar. he was very helpful with my insurance needs. He can help you…read moreToo!

I worked at this Agency back when and really learned a lot. I enjoyed my job here. This Agency is…read morean insurance broker and back then, we worked with a lot of drivers who needed an SR 22 due to too many traffic violation points. Mr. Moore works with 21 automobile insurance companies and insures motorcycles, RVs, antique cars, ATVs, and boats. He works with at least seven homeowner insurance company and sells homeowner's insurance and also insures mobile homes and rental dwellings. He sells business insurance including errors and omissions insurance and commercial automobiles. I'm not sure if he offers it today, but "back then" we had people making weekly insurance payments in the office. If you are in need of an SR 22, I would recommend Bob Moore, he's been in business serving Huntsville and North Alabama since 1969.

l have been a customer of Hundley Batts and Associates for more than 25 years (Michael Vance is my…read moreagent). I am very pleased with the service I have received over the years. I reported a claim early February and within two weeks I had my check and repairs (roof) taken care of. Thanks Michael Vance for your promptness on my claim. MRSB Decatur, AL

When I move to Alabama from Iowa 14 years ago, I was very pleasantly surprised by the continuity of…read moreinsurance service I receive from Pat Hughes at Hundley Batts. And as I leave Alabama, I have no regrets about choosing Hundley Batts back then. Thank you Pat, I couldn't ask for better.

Amazing everything very kind, courteous respectful, professional, low cost lots of experienceread more

We've used them for years, even when we moved to Florida for 5 years - we still used them. And now…read morethat we are back in the H'ville area, we will continue to use them. Fast, accurate work at reasonable prices.

The team here is amazing and very knowledgeable! So far I have done taxes, mid year reviews,…read morefinancial planning, will and POA update and every single time, I have been blown away by the service, knowledge and accommodation! I have referred everyone I know to this company! ​

I have used them the past 4 or 5 years because they were reasonably priced, although they took…read moreseveral weeks to actually process my returns. I made the mistake of using them again this year after they made a mistake last season that caused my refund to be delayed until late October, but figured they deserved another chance! Big mistake! their price increased dramatically, and on top of that it took them 4 weeks to prep my very simple return! When asked for a price reduction to compensate for last years mishap I was kindly told (NOT LITERALLY) to fuck off . Not the exact words but you get my drift! Never using them again, and would not recommend them!

I've been a loyal State Farm customer for 34 years, and I can honestly say this is the worst…read moreexperience I've ever had with an agent or agency. This office is extremely unresponsive--calls frequently go unanswered, and voicemails are often ignored for days, if they're returned at all. I had a billing issue where payments were being misdirected to my previous agent, and despite multiple phone conversations, the problem was never resolved. When I finally decided to cancel my policies, the agent, Wendy, sarcastically thanked me for "wasting her time" trying to sort out the billing issue, then abruptly ended the call and refused further communication. I later visited the office in person with documentation to prove the billing error. Her staff struggled to review six months of payment history and ultimately dismissed me, saying I'd have to speak directly with Wendy--who wasn't even in the office during normal business hours. After waiting 10-15 minutes, she returned only to tell me she wouldn't discuss the issue further and threatened to call the police if I didn't leave. I was calm and simply asking for clarification about my payments. The accusation and threat were completely uncalled for. This agency has demonstrated a lack of professionalism, poor customer service, and in my experience, potentially unethical behavior. They accepted my payments and then claimed I hadn't paid. I strongly recommend avoiding this agency.

Wendy and her team have taken care of our home and auto insurance for several years now. They are…read morevery knowledgeable, and have gone out of their way to make sure we have the very best experience. My car was damaged in an accident last year through no fault of my own, and I was unsure how to proceed to have it repaired. Wendy's office took great care of me throughout the whole ordeal. You can't ask for a better agent than Wendy Burpee, and her staff is top notch. naHpiz-0nyvme-kedtof

Christina is professional in every way as well as a pleasure to work with.read more

Oh my goodness, I love this State Farm. I got a quote from Jaleitra and she was outstanding. I went…read moreover the numbers on my current policy with AAA and she was very attentive, detailed, professional and knowledgeable. She was able to match up my current policy to the quote without making things confusing. I like that when I called, the phone was answered immediately (by Tracy who was also lovely and kind). Outstanding customer service here. I really look forward to doing business with them in the future and getting a policy through them.