Used to be a part of WPCU but the lines seemed to be growing and their service wasn't keeping up…read more When I switched to Day Air I was relieved when the lines were short and their service was awesome. They even have a play area my son could play at while I took care of my finances. Don't be fooled by these huge credit unions out there. They are no different than banks. Stick with smaller credit unions that provide quality service and support the community.

My mother passed away unexpectly and I wanted to keep her car and kept making her payments as to…read morekeep everything current until her life insurance came so I could pay off her loan. In June I made the payment early and went in and took her death notice and talked to a associate and explained I needed the pay off as to arrange a date to bring cashiers check in and pay for car. They gave me a pay off date and amount. I left there thinking all was good and woke up the next more to a man repossing the car!!! I was in shock and explained it must be a mistake and asked him to allow me to call them before he took the car. I did and this incredible nasty man gets on the phone with and says I must allow them to take the car and whoever I talked to was mistaken. I explained I was there day before and had a written pay off and the car was actually in probate so the title would be put in my name. He said I had 15 days to get a letter of authority from probate court and pay off the loan or they would sell it at public auction!! It added insult to injury after losing my mom and was still in shock. I thought I had done the right thing by keeping payments current and letting them no I wanted to pay off the loan and even arrange the date. They were ugly and nasty and made a already awful situation in my life even worse. If the payments had been behind, Then I could had understood this but being I was there in good faith the day before? I called my lawyer and he expeditied the letter of authority through probate when he found out they took the car. They sent me a certified letter and gave me the pay off and added 400 dollars for the repo charge? I go down with cashier check in hand and my letter of authority and then tried to say I owed 20.00 bucks more? I could not believe this? Then they release the lean and I drive to Huber Heights to collect my car and the repo guy told me when he took car tehre would no charge on there end for holding the car and find out they want 200 in cash only? When driving home I start to notice a strange noise? I discovered after taking my car to my repair guy that the noise was my tire and I had just months ago had all brand new tires put on the car. He said one tire had a huge dropping bald spot? When I asked what caused that, He said he had only seen this in repo situations where they drug the car off of trailer. So now, I have to replace the tire. My advice to anyone is avoid Day Air Credit Union as there not professional and there behavior was at best shady.

Definitely do not recommend without going into specifics other than they don't accommodate for…read morecustomer needs and lost somewhere a 475.00 zelle from an attorney that I was to be paid. Pathetic. Although I could see in system they could not. Why offer a service that transfers money that you can not monitor or correct or see for that matter? Do not recommend. They will also not accept deposits from another person without a POA on file because their systems are not set up to accept another persons identification. This is only due to all their financial institution fines for allowing money transfers without proper technology in place to moniter money transfers between individuals and I am speaking of legitimate transfers. Poor service for a banking institution.

Very poor service, I had received a rather substantial check at it, first was trying to say it was…read moreFran Lynn I had done research on the company it was very legit, and then it's birthday. Send a check back, saying it hadn't been paid a general on why they couldn't do the research themselves when it was written on their checks, and so they tell me that I cannot open another check in account with your bank. I did really excuse me I'm legally disabled. I had to depend on Rides Plus to get down there to make sure the check went through because they don't have locations in my city and it's a city away. It's pretty poor service and I still have yet to see the money that was in my account.

Just did drive-through, fast and easy. Location is weird, behind everything. I followed GPS and…read morestill had trouble finding it. Once you get behind the row of stuff along the road, before, the apartments, look and it is indeed there. No signage I could see. Easy to get back out. Close to highway and shopping/food.

Absolute trash!!! I went to their atm and tried to withdraw 200.00. The atm did NOT give me my…read moremoney but still withdrew it from my Navy Fed account. I went inside and the teller, first took my I.D then realized I had no acct there and gave it back, then told me it would reverse within 5-10 mins and if not I would have to contact my bank and file a dispute. WHICH IS WHAT HAPPENED! There was no damn reverse and she knew it wouldn't happen!!! There was no "this atm is down" sign yet she mentioned they had a few other incidents earlier today. Wtf! What type of half ass training is being done at this place? Just tell the person anything to get them out the door I guess!!!

This branch changed my mind about Fifth Third as a bank. I was going to a branch close to my house…read moreand they were constantly messing up. Before I switched to a different bank entirely I went to give this branch a shot and I love it. They are on point and very consistent and go the extra mile every time. The manager here is awesome and I feel like the staff here cares. TJ gave me recommendations of stuff to do on vacation and is always super nice. I even set up my business account here. I can't say enough great things about this branch. Top notch and consistent.

I've been here twice already. It's always empty so can get in and out pretty fast…read more They're pretty nice here and there is plenty of parking.

I have been here multiple times and there is never a long wait time - at most 2-3 people in line…read moreahead of me. Usually the line goes pretty fast. Customer service is great: staff is pleasant and eager to answer questions or help any way they can. If you have a lot of questions, like how to open an account or questions with loans, they will have someone set down with you & explain everything. I've never had a bad experience here. Usually in & out in 5-10 minutes.

Hello, Everyone beware of this ATM located on Patterson & Reevere. I went to this exact ATM on…read moreMarch 14,2025 to withdraw some of my money the transaction went threw without dispensing not a dime. I called immediately to report what had happen while on the phone with the bank she clearly stated she was giving me a provisional credit. Let the truth be told my money your malfunctioning ATM your not giving me nothing with all do respect your fixing your mistake. I was there on buisiness to retrieve what I work my job to pay my bills while on the phone with the lady reporting what had happen made it clear that I was making another transaction to retrieve the money I came to get to pay a bill in the first place entitled to worked for it. She agreed I proceeded let her know that transaction went well. I received a letter saying they want me to pay them back $ 250. You have a camera right there you know how much money you feel the ATM with correct ,follow me now called my branch spoke with a teller by the name of Sheryl very nasty diposition from a customer point of view. She tried to tell me I had no money in my account which check was freshly deposited got proof would not let me speak with some one with the power to get to fix there mistake. Which her boss is Luigi he supposedly was not there. I am notifying the attorney general channel 7 news and will move to legal litigation. Why would I owe you and the bank never gave me my money. It is a no brainer review the camera count your machine have your ducks in a role for this situation respectfully ends up in court making your mishap a legal one

Absolutely amazing customer service at this branch! Every single teller I've had had been an…read moreabsolute pleasure!

I use WoodForest National Bank in Huber Heights for my personal and business banking needs…read more Their structure offers banking hours on Saturday and Sunday. That's a big deal for a self-employed individual such as myself. They also offer free online banking. The best thing about doing business with the staff on Brandt Pike is that they are great people. Whenever I'm in there, they seem to know every customer by name who comes to the counter. I love that they know me by name and can pull my account up without asking. Their staff is managed by Tasha. Her assistant manager is Jon. Both of them are very good with addressing any issues that I bring to them with my account. I feel like my needs are always important when I speak with any member of their staff. If you're tired of being taken advantage of by larger banks, stop in their branch in the Walmart on Brandt Pike. Tell them Jason sent you!

I only require 3 things from my bank visits. Do the banking tasks, do them correctly, be…read moreconsistent. This branch has checked these 3 boxes on every visit. They do a lot more than just the basics and they decorate for every season and are very friendly.

Stay away from this branch. I have been a customer of U.S Bank since 1989. Recently, I had an issue…read morewith my account which the staff at this bank were unable, and I suspect, unwilling to help,me resolve. They were unable to find the information needed to figure out a relatively simple problem. The manager, one of many incompetent staff members, repeatedly used the word "unfortunately" when attempting to explain to me why he could not locate the needed information. I feel, as a longtime customer that non one in the branch cared one bit about making my experience a good one. Imagine, if you can, how they treat a newer customer.