Darren is a liar and not a trust worthy person. Do Not do Any business with him. He sold us a…read more2005 $30,000.00 Cobalt that he promised in writing that it was winterized, well wouldn't you know it it was not. we agreed that half was fair on the new engine. 6 months later he says he needs to talk to his attorney. All I can say is listen listen listen to the negative reviews and do not take your business there. He screwed over a one arm 100% service connected veteran. He obviously has no respect. Now I'm forced to go through small claims court and file a claim against Darren and the guy who was listed as the titled owner Dr. Daniel T. Clerk

Darren and his team were amazing. I had bottom paint done on a little whaler and a full service on…read morethe Mercruiser, couldn't be more happy. I will definitely use again. Great people and highly recommended.

Outstanding sales and customer service. Found a used boat on their web-site. I stopped at the Tapps…read morestore to ask about it. The boat was at their Seattle location so I said I would drive to see it. The next day Macey called and had it delivered to the Lake Tapps location, which is near my house. It was a 16 year old Bayliner but looked in great shape. I wanted the support of a local dealer so knew I would pay more, but so far more than worth it. They accepted my offer and included a trailer which on the web-site said would be extra. My sales lady Macey is amazing. I purchased one of the older and least expensive boats they offered, but she treated me like I bought a new and expensive boat. She wouldn't let me take the boat home until she cleaned and detailed it. She literally scrubbed the entire boat inside and out, including the engine compartment and bow and stern covers. She ordered new trailer lights and another component on the tongue of the trailer that needed to be replaced. She took my family out on the lake TWICE to make sure we knew how to launch and operate the boat. On the 2nd outing, the batteries has not held a charge, so she called the store which was 10 minutes away and they delivered TWO new batteries and installed them at the dock so we could go out. Never in my life been treated this well by any dealership. Macey truly made this experience joyful and she sincerely wanted us to have a great boat experience. Highly recommended.

Unfortunately since this boat dealership bought the prior business of Northwest Marine, the prices…read morethey charge is twice what I would have paid for winterization or detailing of my boat at Northwest Marine. They also lack the personal service of returning phone calls in a timely fashion. It's too bad that a big franchise like this comes in and charges double what customers were paying prior to them buying out a local business that was loyal to they're customers.

Our entire experience with Seattle Boats was exemplary. Our sales representative, Macey, took care…read moreof us from the beginning to the end starting with the Seattle Boat show and ending with delivering. Tommy the delivery captain, was extremely helpful and professional, and made it a very enjoyable experience to have our new Malibu delivered. it is a great boat but the experience of purchasing from Seattle Boats made it even better. There isn't a single item that was not first class.

Friendly staff and well managed service department. I really appreciate good follow up and timely…read moreappointments. I recommend Seattle Boat Company on Lake Tapps. Great location as well.

I've been taking my boat here for five years and these people are fantastic. Always super…read moreinformative, great communication, and great at what they do!

7/10 on communication but 11/10 on service and in person customer service! These guys are fantastic…read moreand helped me fix my super old boat in a timely and cost efficient manner. Will definitely use them again for years to come.

Our water pump went out two days before a planned cruise ("it's always something")! We secured a…read morenew pump and called CBM first thing Monday morning. They reported they could squeeze us in Tuesday, but invited us to bring in the boat (room on their 60 ft slip)- we delivered the boat within the hour. Staff helped us with both arrival and departure! Jon then spent time learning about our deficient pump. His expertise with the electrical system was immediately apparent. They were able to replace the pump Monday & we retrieved the boat before closing. Given our experience, CBM was accommodating, efficient, and fairly priced; we will return!

I take no pleasure in writing these comments, I feel that anyone planning to take their boat into…read moreCommencement Bay Marina, (CBM), might want seriously reconsider. Here's why: 1. My boat is a 2018 Monterey 295SY. I had it trailered to CBM after it sat for two months in Seattle at Rockingham Marina, where none of the work to promised was completed. I had to lobby Monterey Boats to allow me to take the boat to CBM, because Rockingham was their go-to marina for boat warranty work. I asked Monterey to allow me to take the boat to CBM because I trusted Jeff, CBM's chief mechanic, and had been doing business with CBM for over ten years. 2. My boat arrived at CBM from Rockingham Marine a mess. Neglected, it had accumulated water in the cockpit and cabin that was molding under the carpets and seat pillows. I keep my boats in pristine condition so this was tough to see. At CBM my boat sat outside, canvas unsnapped, with no external power attached for about two weeks. After two weeks, it was moved inside where I thought work would soon begin. It did not. 3. I got on the boat personally while it was in CBM's possession only to see mold being created because everything in the cockpit area was wet. The boat has a full canvas top. It had been left unsnapped. I corrected this situation by moving carpets outside while rearranging a canvas that was sitting in the cockpit area, a new canvas to be installed as part of the warranty work. My boat was degrading before my eyes and CBM did little to stop that from happening. 4. The boat sat for two months before any meaningful work was done. Ostensibly, this was because of negotiations between CBM and Monterey over the cost of warranty items. In this time, a bid was taken for canvas work. CBM asked an outside contractor to give an estimate on the cost of installing the new canvas. The canvas guy looked at the boat, then issued an estimate of about $2400.00. CBM added $600.00 and sent the estimate to Monterey. It was an exorbitant estimate and CBM should have known that. Nonetheless, CBM sent it to Monterey who refused to pay. Fact: the new canvas needed about 10 snaps and a little effort to get it on the boat correctly. I gave up trying to get the canvas installed at CBM. Note: I spoke with the canvas estimator they used. He told me how he went about getting his estimate. His explanation was ridiculous. CBM should have known better. 5. I was to pay CBM for the boat's annual servicing, work that could have been done in that two-month period while waiting for Monterey to agree to terms. CBM did almost nothing in that time frame, preferring to wait until Monterey agreed to terms. This made no sense, considering I was paying out-of-pocket for the annual servicing. 6. The young lady that handles contacts between CBM and the builder ultimately put me in a very difficult position, one where I could no longer negotiate with Monterey. I ended up paying two thirds the cost of the warranty work because CBM made an offer to Monterey without talking to me. It was an offer that was too good for Monterey to refuse. 8. When the charges came in, CBM said they DID NOT change the oil and filter. When asked about the $450.00 charge for changing the oil, CBM's response was, "I was mistaken, they did change the oil". Within twenty minutes of taking possession of my boat, I checked the oil. It was dirty, and noticeably not new. 9. The horn was supposed to be fixed. It was not. The horn sounds as horrible as it did when I gave the boat to CBM. I was charged. 10. One mechanic left holes in the wall fabric when installing the CO2 detector (this boat is valued at somewhere in the range of $160,000 and $185,000, so holes in the wall fabric do matter). He also left part of the hanging closet (while working on the CO2 detector), on top of the canvas that was lying in the cabin. When asked about the piece that was part of that coat closet, the chief mechanic said his mechanic had no reason to be in that closet and it was not his fault. Truth: the mech had to go into the closet to install the CO2 detector. He simply did not finish the job. 11. When I picked up the boat, I noticed a portion of the new canvas was missing. When asked about it the next day, the chief mechanic's response? "It was never there." I knew that it was. They found the canvas two days later. CBM also swore that a cockpit table cover was never received. It, too, was found months later at CBM, grease covered, ruined. I trusted Commencement Bay Marina. Sadly, after over ten years of associating with CBM, that trust is gone. Note: I installed the canvas myself for about $50.00. I'll change the oil myself at the end of this season. I will have the horn and the wiper installed as soon as I get the new parts from Monterey. I am not mad. I can afford to pay. I am disappointed, not just at the poor workmanship, but at the belligerency of the mechanic when problems were brought up. I was a loyal customer for life. No more. One word: Dumb.

I was in the process of shopping for a new boat when I found a project vessel in need of major…read moreservicing and outdrive work. If I found the right mechanic it would work out to be an amazing deal. The boat I found had been dry docked for eight months, would not shift into reverse and had the outdrive removed. I found Vestals N Brothers Marine online and set up an appointment for Austin to have a look. He quoted a price for the whole job that was amazing, about $2500 less than others. I felt good about Austin, so I took a chance and bought the boat and the journey began. The motor had to come out to fix the outdrive ect. big Job and it was finished in five days. Great service, great price and great guy!

Friendly and helpful sales and service department. Korie and the service team have consistently…read morebeen great to work with when I've needed service.

Let me start off by saying that the effort in the sales department by Nick Bod and Eric was…read moreamazing. I would give these guys a A+ for effort to start. I purchased our brand spanking new VR4 from the Fife location in 2023. Buying the boat was the easy and painless part, now for the hard pill to swallow. The service department I totally and completely give a F conservatively. It completely feels like you buy the boat and then the customer service goes right out the window. The service department completely needs an overhaul it self. I figured that after spending the money I did with them on the purchase of the new bayliner, one would be more willing to do what it takes to keep the customer happy and coming back. For the past 2 and a half years, that has been not the case. I had to have several things fixed on our brand new boat, which was like asking the service department for their next of kin, and then then to be told that its fixed, when that wasn't the case. I have literally had to hound them consistently every year to fix the one main issue that was found on the day we bought the boat, which mind you, still has never been fixed to this day, to only now hear, "sorry, that's not under warranty anymore. Hummmm, well guess what, if it was actually fixed while it was under warranty, we wouldn't be writing this review. I feel that they will not be truthful and pack you full of sand to make you go away till your warranty expires just so that they can rake more money from you later. As I also feel they were very vague opportunist when it comes to winterizing and de-winterizing our boat. I haven't been a boat owner for long but was paying for what I thought was at least an oil change during the de-winterizing as I was told that its part of the process, to only find out on this last visit, that it was not the case, and has not been done since day 1. Well that would have been a very important thing to know back then. This is a terrible way to do business and should not be allowed, and how the owner could be okay with this, would be an embarrassment if it was my company. This establishment, I fell sorry for the operator, she's sounds over worked when no one will answer the phone, and scheduling anything is like asking the federal government for a personal loan. It never happens since no one will answer your call. And then their timelines to get your property back, we'll let just say, hope you didn't want to go boating anytime time soon, unless your riding their ass to get your boat back. And then, god forbid if you actually get a call from them letting you know that your boat is ready for pick up. I had to actually call and find out towards the end of day the status of my boat, and then to be told, "oh ya, it's been done waiting for you to pick up." LOL. ummm okay, I guess you have to be a physic to know when your boat is ready since they won't have the common courtesy to even take 2 minutes of their time to call. Who would have even thought. Do not work with this service department, Corey mostly. You'll never get the outcome your looking for when it comes to the customer service. There obviously is no standards for this department. There are plenty of very qualified mobile boat mechanics and also a very reputable place in Kent that would be more open to questions and concerns then Union Marine in Fife. I can not and would not recommend this location to purchase and maintain a new or used boat from. As a pilot, I believe and have high standards especially for safety and honesty, and Union Marine in Fife does not have any of those qualities. I don't like leaving a bad review for anyone, but when it comes to safety and honesty, that is where I feel that everyone should be warned and aware of.