They did a last minute surgery on my spacey kitten who got into a "no win" fight and had an abscess…read moreon his side. They were so helpful to get it dealt with before the holiday, and good at giving post op direction. Kitten healed amazingly.

After reading all of the reviews and doing my research on vets in the area, Willakenzie far…read moreexceeded my expectations. The care felt genuine and my dog was made to feel like he was the only one in the room. His needs were put first. The upsells were what I expected and never felt that unneeded services, shots, meds, etc were pushed on us or him.

Our precious cat, Tiki, spent his final moments at this hospital surrounded by love from his family…read moreand the staff alike. Dr. Jenny was his usual doctor who cared for him while he was sick, but she wasn't available the day we chose to say goodbye. Dr. Pappas bore the heavy weight of putting him to sleep in our arms and, though we hadn't met her before this, she was extraordinarily sensitive of our emotions and gently explained everything before it happened. She made what felt like the worst day of our lives, a little more positive and manageable when the weight of it threatened to crush us under foot. Although I still can't think too much on this day without crying, I felt the staff involved in Tiki's care deserve all the warmest regards, hugs, and thank yous I can muster. They called us to give their condolences, kept us up to date on Tiki's cremation service, and when we picked up his ashes days later, the package and card were so lovingly put together and you could just feel a gentle human touch in every detail. It felt like the Santa Clara vet family was mourning Tiki right alongside us. We are so grateful for the care Tiki received, and we really wouldn't have had it any other way than with the team at Santa Clara. Wanted to also specifically shoutout Aubrie for her calling Tiki "Handsome Bobansome" during his visit, which has famously entered his little book of nicknames he accrued over the course of his life. That truly made us smile, and was a happy core memory!

Caring vets and techs, wonderful to my doggies for over 30…read moreyears!!And when we had to euthanize one of our little best friends I experienced such loving support. Thank you

I just love the sensitivity vibe at Bush Animal Hospital…read more There are pheromone diffusers and towels for nervous cats and dogs. I had to put my beloved Tuxie Darby cat down last week, not all of the sudden, I mean he was 16ish years old. I found the entire experience designed around my emotional needs. Mr Tux made it a quick Irish manx goodbye by developing heart disease and evidencing it only for his final week. He had stopped eating and we went in to see Dr Newman to see if perhaps he had megacolon or something fixable. When we got the bad news, fluid on his lungs and body mass loss, the entire staff was very well spoken and supportive. Tuxie could not have received better care!

I wish I had paid closer attention to the negative reviews before allowing them to provide services…read moreto my little girl (my cat). The self-proclaimed manager/ owner of this establishment is either absolutely clueless and devoid of any knowledge of finance and business (e.g. pricing points, knowing whether she is making a profit or not, etc) OR she is deliberately deceitful in order to mask the true costs of the services provided. BACKGROUND: I wanted a routine dental cleaning for my little girl. I was fine with the possibility of dental extractions, as my angel is a little bit older, and I know eventually it is inevitable. I have taken each of my cats into a vet - NOT THIS CLINIC (I moved from out of state) - in the past, and felt comfortable with the procedure. What I did not know is that, unlike other clinics I have have had great dental cleaning experiences in the past, the owner/ manager of this clinic DOES NOT KNOW and REFUSES or is incapable of understanding her business' "Dental Plan" financial structure. WHAT THIS MEANS FOR YOU as a client: (1) You will be gaslit into accepting random pricing without justification. There was even an attempt to convince me that I should be happy they clipped my cat's nails for free while under anesthesia, versus the $50 they normally charge (that was the only itemized charge they disclosed to me). Ironically, during the previous visit, the veterinarian had commented that I "did a good job" clipping her nails. And nail clipping at ANY other vet has never surpassed $12. (2) You will not be able to submit a full insurance claim (ALL insurance companies require an itemized list of the pricing associated with the services provided). It would be like grocery shopping, seeing a total bill of $900, and never being able to verify WHY that total is what it is. ADDITIONALLY: The client to staff communication is horrible. Horrendous. The left hand has no idea what the right hand is doing. I have been told 3 different things (price-wise, procedure-wise, practice-wise) on the same day that have nothing to do with an adjustment of a quote. poorly managed organization. Ultimately, I am not complaining about price (I can't refute it - the manager can't even explain her pricing), but LACK of QUALITY OF SERVICE. Virtually EVERY single visit was an "OOPS!" FINAL NOTES: I am happily with a new clinic, which I transferred to the day after my sweetie's appointment with this absolute mess of a clinic.

We had a 15+ year old hospice cat that we took in from the streets last year. He was FIV+ and…read moreweighed 5lbs at the time. We got him up to 10lbs and he was thriving. He took a turn for the worst the past couple weeks, not eating or pooping, bobbing his head, peeing outside the box, and today he started bleeding from his mouth. He was in end-stage FIV and the vet here suspected he had a mass in his mouth that had ruptured. Today is a Sunday so our normal vet in Eugene was closed. This was the highest-rated emergency vet on Google so we went here, knowing we would be saying goodbye to our little man. When we arrived we went through the check-in process, then we waited for the triage nurse to come out to talk to us. They gathered our information and then took our boy back to be looked at by the doctor. We were brought back to a private and quiet room that had been set up to say goodbye. We waited a little bit before someone came in to go over everything with us, saying that the vet had looked at him and agreed that it was time. They brought him back in to us and gave us a nice soft blanket to wrap him with. Once we went through all of the info they left us alone, giving us a doorbell button to press when we were ready for the doctor to come back. We took our time saying goodbye. We took him out and wrapped him in the blanket and help him. It was the only love he knew - he was abused in the past and we were the only ones who ever cared for him. He was terrified of people but in his final moments he was loved, cared for, and caressed. When we were ready we called the vet in and she did the deed. She was very gentle and kind with him and she treated him with respect before, during, and after he was gone. We said goodbye and left when it was done. These people were incredibly kind and compassionate during an incredibly difficult moment. They gave us all the time we needed to say goodbye. They let our bub die with dignity and did not rush us or push us at any point. They will be our only trusted emergency vet any time our other pets need care when our usual vet is closed.

Comfortable and welcoming facility which is just what you need when dealing with an emergency. I've…read morehad to visit on a few occasions and feel like my pet is in good hands.

We used this in-home euthanasia service and are very grateful for the experience they provided…read moreduring such a difficult time. Being able to say goodbye to our dog at home, in a calm and familiar space, was a gift. They were professional, compassionate, and respectful from start to finish. Everything was explained clearly, and they allowed us the time and space we needed without ever feeling rushed. I would highly recommend them to anyone who wants a peaceful, dignified experience for their dog and family.

Dr McAlister was the epitome of amazing. She is competent, forth coming on what to expect, patient,…read moreand overall loving of the population she serves. She quietly entered my home after meeting my boy Milo outside. He came inside and became comfortable with her. I didn't want to delay the inevitable. Sedation was given quickly yet cautiously. I was able to hold, cuddle, kiss, and talk my boy through his journey of the sedation. His fasciculations of his tongue made me think he was still kissing me through the process. When I was assured he's sleeping comfortably went to the second stage. With him wrapped tight in my arms and me covering my eyes to watch the next step, it was effortless and quick. Dr McAlister quietly pronounced his time, shortly after the injection. She allowed me all of the time I needed with him. I did my own footprints, snoot prints and I never felt rushed. I was able to wrap him in his own blanket to cross the Rainbow Bridge in. When I need this service again, I won't hesitate to ask this professional to live my pets as I did.

The staff is very nice. The veterinarian is rude and condescending. Looking for a new vet presently.read more

Can't say or I will be threatened of a law suit. Go elsewhere, seriously…read more I would be willing to remove my bad review of Cottage Grove Veterinary if they fire their receptionist. The receptionist needs to find another line of work because customer service is not her strong point. That's all I'm going to say.

Easy to get an appointment and the services were great. Our chug received good care and we would…read morerecommend them.

Great experience!! I was able to take my dog in for a walk-in vaccination appointment and the…read moreprocess was so easy and affordable. You check in from and wait in your car, which was perfect for my anxious pup. Bring a book and be patient because you won't know how many people are in front of you. The vet techs are so friendly and non-judgmental. I was able to get my dog up to date on his licensing requirements and also got some kind advice about his fleas. I would highly recommend the Spay and Neuter Clinic to anyone who is struggling to get their animal vaccinated!!

We had to put down our precious kitty, Trixie. After over 17 years, her little body just gave out…read moreon her. Our vet recommended Dr. Becki as a vet who would come to our house and help us through the end of life process with Trixie. She was absolutely amazing. She was very peaceful and calming for two very broken-hearted parents. I would highly recommend Peaceful Paws for anyone needing end of life assistance for their pet.

I was so grateful to Dr Becky for providing this service, I can't recommend her enough. When it was…read moretime for our cat to go, Becky came into our home. She was quiet, respectful and took as much time as needed to talk about our options and she was happy to give me her personal assessment as well. I was just really glad that I didn't have to take my cat in a carrier and in the car to a strange and scary vet place, but instead we all had a peaceful end to the inevitable. I think Becky also does regular hospice visits too, although I didn't use that service. She also offers text and email which made it just a bit easier for me to schedule her visit as I didn't have to listen to my voice cracking on the telephone. I highly recommend her if you should need end of life care for your pet.