I recently underwent a procedure at the downtown Naples location and was very pleased with the overall experience, and the staff were friendly and professional. The results of my procedure took care of the problem with great looking technique. The nurses and assistants were so sweet and compassionate as well.
I did have a minor issue with billing that required the help of a fantastic Customer Service manager- Jennifer Frank. I cannot thank her enough for her prompt and thorough attention to my situation. Not only was she a very kind and understanding person, she was also the perfect person to address my issue to. She resolved my problem with a solution that was over and above my expectations as well as providing the right concept to make changes that would correct the issue for future customers. She took a negative perspective at the outset and flipped it around to make me feel important as a patient and a person, changing my perspective to very positive! It was my sincere pleasure to work with her, and I would like her superiors to know what a treasure they have in her. Thank You, Ruth D. read more