We have just returned from a 12 day trip to Cancun which exceeded our expectations Jessica has been our travel expert for over 10 years and always does a fantastic job in helping us plan and execute our travel dreams From start to finish her knack for follow up and communication is everything I value. Highly recommend Jessica and Riverdale Travel for your travel needs So much appreciate the care and expertise provided and I will remain a loyal returning customer for upcoming travel read more

Can't say enough about our interactions with Riverdale and in particular our relationship with Tracy. We often start with little more than a destination and a budget and each time time Tracy has come back with multiple options and recommendations. She passes on her knowledge but I've never felt like she's pushing a particular destination. If we happen to find something ourselves she's more than willing to take that information and put Riverdale's resources behind it where she can. Most recently, with Covid-19 and the cancellations that have happened across the travel industry it would be an easy out for Travel Agents to throw their hands in the air and wish you luck dealing with recoveries from the various providers. Not Riverdale, Tracy has been engaged, informative, and fought for us the best she could. Its the reason we'll stay with them long after this is over. read more

Jessica was very helpful with finding rebooking options and hotels in Miami when our American Airlines flight was cancelled. I would recommend booking through them if you want to avoid the headache and lines of dealing directly with the (very unhelpful) airline agents. read more

After being told their team could assist with our trip for navigating the Covid restrictions on a multi country trip for a fee I never heard back so I followed up inquiring about the details I was told were going to be emailed to me. When I called after not hearing any news I was told that since I did not book my trip through them they in fact could not assist me. This would have been acceptable had they told me that when I initially called rather then taking all of my specific information only to never hear from them again. I found this to be very unprofessional, it seems to me they are not organized and have very poor communication amongst themselves and their customers. We were hoping to book some of our inner flight travel and tours while abroad with them for this trip but I will save myself the hassle of working with an unreliable company that only made me feel undervalued in the end. read more

I'm actually writing this review from Barcelo Riveria Maya. The grounds of the resort are as pictured and beautiful. The problem began months ago with our travel Agent Marlene. She never disclosed where in Barcelo that we would be staying. Let's just say you can get a better motel on the side of the road in the middle of no where than you can here. Oh and dinner at the restaurants are only included 3 of 7 nights. What?! I thought this was an all inclusive resort! The room smells like mildew and Our sheets were completely damp. The door doesn't lock and the TV doesn't work. Marlene has sent my personal information to another customer "by accident". She also never disclosed that there was multiple stops in our hotel transfer. However, when I told her she said she would fix it. Well she did,but only for 3 of the 5 in my party. Nothing like getting off a flight with 2 young children and an elderly man to find out that 2 had to stay behind or find other transportation. After 2 hours of waiting. We ended up negotiating and getting the other 2 in the transfer with us. Please Book travel yourself and save yourself money and more importantly the headache this agency caused me. read more

Sandy and Brenda have booked many vacations for me over the years, but my latest was that she booked a cruise for us and it was absolutely the best we have ever had. They took care of everything from the ship to restaurants to shore excursions, all well before the cruise set sail. We got into every restaurant we wanted without having to battle the people on the ship. They steered us away from one shore excursion which we wanted but we listened to Sandy and I was happy to say that night at dinner we heard the people at the next table talking about how horrible it was. They saved me... Absolutely the best!!! read more

I always knew I wanted to have a destination wedding so when my now-husband proposed to me in July 2012, I didn't hesitate to start planning our December 2012 wedding. I had been told I should start with a travel agent so I contacted Travel Leaders to get started. I was blown away by how helpful my travel agent, Jen, was and how much effort she put into making my wedding trip the perfect trip! She quickly helped me narrow down some destinations and resorts to go to and shared her experiences from many of them. After she put together some helpful charts and notes, I selected a resort and we were on our way. All of our 27 guests booked their travel through Jen and I only heard great things about how easy the process was and how helpful she was on the phone. When December rolled around, the wedding went off without a hitch and it was beautiful! I couldn't have done it without my travel agent! read more

Thank you Ryan for helping me book the best trip ever! With frequent flyer miles begging to get used, the question was - where?? I'm an experienced world traveler but could not make up my mind, other than some place I had not been to before, and must be warm. Knowing that I love to bike, Ryan steered me to a 15 day "Cycle Vietnam" tour by Intrepid Travel. Then added (since I was so close), maybe after that you could do the "Secrets of Angkor" tour in Cambodia, also by Intrepid. I said 'sounds great!' and Ryan signed me up for both (note there is no extra charge to book these trips via a travel agent vs. booking directly). The Cycle Vietnam tour was more spectacular than I could have imagined! A fun group (12), great cycling, a really nice guide, and incredible scenery. The Siem Reap tour was interesting as well. Btw, if you are a solo traveler like myself, G Adventures and Intrepid Travel tours are a great option. Ryan is quite knowledgeable on both. Thank you Ryan! Talk to you soon about plans for next winter :) ~Jody W. read more

Most occasional travelers don't put too much thought into choosing a travel agent. Booked a simple trip to Las Vegas for myself, spouse and 2 teenage girls. No big deal. Felt I got a decent price for air and hotel. When I picked up my tickets at their office, the lady at the desk showed me the airplane seating chart and assured me she selected our seats for us. Fine with me. A few days before the trip I called the airline to pre-purchase checked baggage and accidentally found out that this travel agent had not, in fact, selected any seats for us whatsoever. Fortunately I was able to still get seats together for the 4 of us. Not a big deal, but I realized good service is in the little things; especially actually doing what you said you had already done. The factor for me to return to any business as a customer is the follow up on concerns or issues-not so much the issue itself. I have emailed Travel Leaders twice now. First, to let them know they dropped the ball on seat selection. Then, a few days after we returned home to thank them for not responding to that concern and to also let them know we had a pretty good trip because I didn't expect they would be calling to ask how it went. Great service is hard to find. This was just another business that forgot about me after I paid my money. An example for other small business in how NOT to treat customers. What a missed opportunity for them! read more