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    Rivergate Village Dental

    5.0 (1 review)
    Closed Closed

    Services - Rivergate Village Dental

    Cavity treatment

    Dental exams

    Teeth cleaning

    1 More Service

    Tooth filling replacement or repair

    Rivergate Village Dental Photos

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    Recommended Reviews - Rivergate Village Dental

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    9 years ago

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    East Side Smiles - East Side Smiles

    East Side Smiles

    4.1(55 reviews)
    8.2 mi

    Overall, the office staff was friendly, and the care I received was fine. I had a cleaning and a…read moremolar crown put in. The cleaning was as good as anywhere else. The crown was okay. Not super thrilled with the quality (after a few months, it still doesn't feel "natural" like some of the better crowns I've had), but functionally it gets the job done. My big gripe here is with their billing and their inability or willingness to hold themselves accountable for unacceptable billing practices. They gave me a "good faith estimate" on my crown that I paid up front, having already had all of my insurance information, but apparently quoted me as though I were in-network when they knew I was not (their words). I agreed to the work thinking it would cost around $900. (Paid in advance of service.) A few weeks after my crown, I got a bill for over $800. Turns out I was NOT in-network. When I discovered this and confronted the office manager with the information, I just received excuses: "it's not our fault you didn't know you were out-of-network", "we only gave you an estimate", "we made no mistakes", etc. Clearly mistakes were made. I was billed nearly double what they said it would cost when I agreed to the service and they refused to take any accountability. I would obviously have shopped around before agreeing to almost double that initial quote if I had known in advance it would be that expensive. After my initial discussion with the office manager, I was told she would call back about my proposed resolution. I've called back twice since, and have not been able to get ahold of her. This has ultimately led to me filing a complaint with the Tennessee Department of Commerce and Insurance. Will update this review with a resolution.

    What a great experience! I never write reviews but I feel this was warranted. Back story, I am very…read morenervous about going to the dentist and haven't been in years. From the moment I walked in, the front desk person was super helpful and very cheerful. I didn't have to wait long at all. I'm just sad I can't remember everyone's names. The hygienist was so very nice and really made me feel comfortable. I shake a little and she didn't make me feel weird about it at all. She had great conversations, which took my mind off being nervous and it helped so much. Also she was super knowledgeable and explained everything each step of the way in depth. I also really loved the doctor. He Just had an ease about him and explained everything with no judgement. And Answered all my questions. I even thought the girls as I was checking out were super friendly and seemed actually happy to be at their job. Nowadays that's very rare. Again overall awesome experience. I will absolutely be suggesting to others. Thank you guys!

    Photos
    East Side Smiles - Dr. Hadley!

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    East Side Smiles - Roots run deep.

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    Rivergate Village Dental - generaldentistry - Updated June 2026

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