Honestly had the worst experience here and they wont help me at all. I take the train to and from school and then train was canceled going home i get out of school and already have to wait an hour for the train. Well it was canceled and the automated message said alternate transport would be provided. No one came to tell us what that meant so I ran across the tracks to find a worker and ask just for him to tell me I already missed the connection. I was then stranded for 5 hours because my phone was dead. They offered a voucher for Uber but no phone so no voucher. I finally ended up getting home from riverside at 7pm I contacted metro link just for them to tell me theres nothing they can do to compensate me for this terrible experience. Metro link needs to do better.​​ read more

Great place to park and take the train. I have left the car safely there overnight. I have also been met many kind and helpful Metrolink employees, especially Figueroa. They're always ready to help the passengers. read more

I came for the Festival Of Lights with the $7 special train ticket. You can't beat this. It costs more than $7 to drive there. You also don't have to fight traffic and parking costs. On lot was $10 around 4:30. At 7:45 it was $20. The low stars were for not having restrooms only filthy outhouses. Nobody wants to use an outhouse when traveling. read more

Riverside - Downtown Metrolink Station - Public Transportation Near Me - Riverside, California

Get better working trains we are stuck on this train for over 30 minutes not moving because of mechanical issues. Unacceptable

I got off the Metrolink stop for downtown Riverside to go to the Festival of Lights. Metrolink offered a decent discount ($7) for the festival on certain dates and increased the number of trains that go to Riverside and back to LA, which is very helpful. Otherwise, it's impossible to take a day trip LA-Riverside and back, leave in the morning, come back at night. The schedule for the trains coming and going doesn't allow you to do that. Maybe they can change that in the near future. I'd like to go back to downtown Riverside, it's a nice area. Metrolink also offered free shuttles from the station to the Mission Inn area. On the internet, they listed 3 pm as the first shuttle scheduled to take people to the fest. Riverside station is under construction, not easy to navigate, it doesn't have restroom, just a few portable toilets super dirty w. no toilet paper. We didn't see any signs for the shuttle. There was no one working there. We asked around, no one knew anything. It was getting frustrating. It was just us and two other ladies who come from LA (with hearing impaired) looking for the shuttle. I called Mission Inn, they had no clue about the shuttle. We finally found a guy working for Metrolink. It was extremely difficult to pull info out of him, I felt sorry for those two ladies. Finally he said that the first bus will show up at 4 pm (not at 3 pm as listed on line). The ladies took a regular bus and we decided to walk to the area (10 minutes). Pretty bad organization. How about having signs around, showing us where the shuttle stop is and a list with the schedule? On the way back, we also had to ask where the stop for the shuttle is (no signs, once again). At the stop, there were more people working, they didn't have info till last minute, but at least they had more people working and they were more together. I loved the Festival of Lights, I hope Metrolink will offer a great fare rate in the future, more trains and better organization! read more

I heard they are really good,I got lost,but next time I go,I will learn the area more,nice people.

Was really surprised how clean the metro and stations were. Pretty cool that you can take public transportation in Southern California and it not be horrifying. I will probably ride this line again. Haha. read more

These billboards on the freeway advertising to take Metrolink as opposed to sitting on the freeway are a joke! My disdain for this station in particular is due more towards the kiosks than the actual station itself. I've been anywhere from 10 - 30 minutes early before my train is set to arrive and I ALWAYS have an issue with purchasing a ticket from the kiosks. Mostly because the line to purchase a ticket is always long and the patrons waiting in line have testified to other riders that the machine is sensitive or finicky and you have to insert your card a certain way, push the button fast or slow, light an incense candle and praise the kiosk in front of you, do a rain dance...ok the last two not so much, but you get the picture. So the question is, "Do I wait in line and miss the train or do I hop on the train anyway and hope I don't get caught?" Here's my complicated answer: DON'T MISS THE TRAIN : 1) FAULTY TICKET KIOSKS - These ticket kiosks are the same ones that they've used since Metrolink first came online 24 years ago and they've not joined the rest of technology and developed an ap for Google or Apple phones. I've recently complained to them about this and they recognized that their kiosks are old and the parts are obsolete and they're currently going through a beta-test for the ap to come out in the future. IF YOU DON'T GET A TICKET AND CATCH THE TRAIN CALL OR SEND THEM A COMPLAINT IMMEDIATELY. In the past I've called from the Metrolink box phone when the ticket machines were down and weren't accepting cash or not accepting cards and they've always told me to pay when I get off at the stop I'm going to. 2) WHO'S CHECKING ANYWAY? -They only occasionally have an L.A.P.D police officer on board checking to see that the patron has purchased a ticket. In my 14 years of riding the train from different stations, I think they've checked mostly departing from or to L.A. Union station during peak hours in the afternoon. I've never really been asked to show my ticket at 6:40 a.m. from Riverside. I would say in 14 years I've been asked to show my ticket maybe 10 - 15 times and that includes maybe 2 or three of those times on a Saturday. 3) CAN I GET A REFUND IF I MISS MY TRAIN? HA, HA,HA, NO! You don't if it's a one way or round trip ticket. There's a long and lengthy process for getting a refund on a case by case basis which includes a research paper explanation on why you think you deserve it and it must include your ticket and receipt and MAILED not e-mailed to a P.O. Box. Your other option is to hand deliver it to their office in Union Station. So, might as well not be late to work because if you pay for a ticket and you miss your train, you're not getting those $10 back that could've gone towards gas in your tank. 4)WHEN'S THE NEXT TRAIN TO MY DESTINATION? These trains don't run hourly so if you don't have a back-up plan or the next train isn't for hours you're S.O.L. Also, the conductors tend to push things and close doors 1 -2 minutes before the scheduled departure, so if you're on the bridge and think you have a minute to get to the other side and get on board, you're wrong. This morning, I caught a 7 a.m. train to Orange that arrived around 6:56 a.m. I missed the 6:40 a.m. train which had a long line to pay for tickets and when I got on this train the conductor had the nerve to say that this train requires you purchase a ticket and he saw there were no lines for the kiosks when he pulled in. Then the doors closed at 6:58 a.m. and opened up back once, then departed at 6:59 a.m. on the dot. Same situation occurred in Orange when I was catching a connecting train, the conductor closed the doors a minute early and we were on our way. PAY FOR YOUR FEES OR PAY YOUR FINES: A friend of mine recently hopped on the train without paying from Riverside Downtown at 10:30 a.m. and was asked by a cop to show his ticket. He informed the cop that he would've missed the train if he'd purchased a ticket (maybe not the strongest argument, but most likely true) and was given a fare evasion ticket. THE FINE IS $1100 NO JOKE! He now has to go to court and either hope the cop or sheriff doesn't show up or the judge is feeling nice that day. Here's a link to Reddit on Metrolink Fare Evasion: https://www.reddit.com/r/LosAngeles/comments/3lq1zs/la_metrolink_fare_evasion_fine/ This station in particular is the worse and gets no attention because it's not in L.A. but has the most passengers outside of L.A. in my opinion. If they had a system where you could pay a conductor on-board I wouldn't balk at the whole campaign to take the train, but the fact that they charge me what's equivalent to half a tank of gas to get to work, don't provide adequate service and also have rude conductors is a joke. Sorry, you're better off sitting in misery on the 91 fwy. than riding the train. read more

Riverside - Downtown Metrolink Station - $10 to travel to Fullerton. That's equivalent to about 3.58 gallons of gas sitting for an hour plus on the 91 fwy. to go 42 miles - Public Transportation Near Me - Riverside, California

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I've been riding Metrolink since its inception. In fact, I was a guest on the inaugural trip from Downtown Riverside to Union Station years ago. As an enthusiastic supporter of regional commuter rail, my perspective is heavily biased in favor of the service. That being said, I'm more than just a rail buff. I ride the Metrolink several times a month from Los Angeles to Riverside and have always received excellent service. The cars are clean and fairly comfortable, operating on reliable schedules. The new fleet of locally-assembled Hyundai Rotem coaches is attractive and laptop friendly. Frankly, I'm baffled why anyone would complain about service. The schedule is straightforward and ticket machines have a simple interface. If you already know your destination and can recognize numerals, it's a piece of cake. Nonetheless, many users seem confused. At peak times in LA, an assistant will help process ticket purchases to keep the line moving. Security guards in Riverside will point you to the correct track. Problem solved, right? As an organization, Metrolink still has plenty to accomplish. A devastating accident at Chatsworth in 2008 and a history of lax financial and materials oversight are serious issues. But with recent changes in management, it appears Metrolink's future is literally on the "right track." read more

Remember to be on time and ready for your time to parking and getting to the train cuz this train stops for no one I've seen people pulling in , walking to the train missing the train and all you can do is wave bye bye birdie read more

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I drove here to park my car and take a train to Disneyland because I didn't feel like driving. The parking is very secure and for it being my first time using public transportation I found it very easy and relaxing. Not to mention I didn't have to worry about traffic. Just sat there and read the whole way. People were nice to point me in the right direction. Will definitely use again. read more

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Clean station. Metrolink is well-organized. I had a connection here between Union Station and the SunLine bus to the Coachella Valley. The time between the transfer was about an hour and my big disappointment was that there were no restaurants or any place to grab a bite to eat anywhere near the station. Just be aware of that if this is a connecting station. read more

Metrolink is #1 as in "Eek! Methinks not." They win this award due to their poor customer service~a HUGE pet peeve of mine. There is one of two marks that determine a good business. They either have a passion 1. for their product (or) 2. to serve people. This marks a good business because one passion undoubtedly serves the purpose of the other. It is true that Metrolink has impeccably clean trains, but that sounds like a bare minimum requirement to me, not a passion. Designed w/out a traveler's needs in mind. Fail. If they truly cared about the people they served then they 1. would have a more consistent schedule (i.e. every two-three hours at least) 2. wouldn't make customers feel like they are cattle being transported from one place to another. Fail. I know everyone hates complaining. If you don't want to hear it then stop here, the above explains the gist of it. But if you want to know the reasons behind my conclusions, please read on. *DOWNTOWN RIVERSIDE STATION SPECIFICS: This station is neat and clean and has plenty of parking, but not designed or staffed properly to serve customers well. STRIKE 1~POOR SERVICE: Whenever I have been here it doesn't really seem like anyone is around to offer assistance to those who have questions or need help (doesn't seem that safe to me...where is the security guard?). WHEN the Metrolink employees are on duty, they appear that they do not want to be disturbed, sighing deeply if you even look their way. There aren't any signs or information on the ticket indicating what track your departure is at~ this can be troublesome, especially for first time travelers. STRIKE TWO~OVERPASS: If you arrive earlier then your train, walking up and over the overpass to Track 3 doesn't seem that bad. But if you are in a rush, climbing up 6 flights of stairs (down 6 more) or taking two elevators seems to take forever. Almost out, but not quite yet. *METROLINK SPECIFICS: STRIKE 1~POOR SCHEDULING: Whenever having to plan a trip out of this station it feels like I have to plan my entire day around it. Trains either leave incredibly early, late in the afternoon, or late in the evening~sometimes a person has to wait up an 1/2 hour + for a transfer. STRIKE 2~POORLY DESIGNED: Metrolink is not what I would consider traveler tested or approved. There is no where to store your baggage and most of the seating provided forces you to face another person. Good for groups, but a lot of the travelers are commuting to and from work solo and I don't know about you, but I most certainly would not want to be facing a stranger 4 hours a day, invading their space w/my feet or vis versa. The only things I like about the design is Metrolink provides a water fountain/cups for those who are thirsty and tables for those who need to use their laptops. STRIKE 2~ROUNDTRIP TICKETS: I bought a round trip ticket to LA Union Station, planning to return a couple of days later. After purchasing my ticket I skipped happily to the train looking forward to my business week in Pasadena, but then I realized that the ticket I just paid $15 expired that day and I wouldn't be able to use it for my return trip home. I thought it was no big deal and Metrolink would simply refund me...nope. After speaking with the conductor, 2 customer service specialists, and the woman at the counter, they all informed me that it was their policy not to give refunds. Three of these people told me that the tickets expiring on the same day was CLEARLY marked on the machine that I purchased my ticket from. Now, my fellow yelpers, look at my posted photos and tell me if you see that specific information provided...the proof is in the pudding and the answer is no. The other two people apologized, admitting that this is a common mistake made by other customers, but not able to refund me. If it is common, why hasn't Metrolink put policies in place to refund customers or make better signage to inform them? My only chance at not being jipped was to arrive early and beg that day's train conductor to allow me to get on the train. The conductor was extremely rude, making me explain myself and yes, I did have to beg. He let me board "out of kindness of his heart" obviously forgetting that I am the customer he has chosen to serve. What is wrong with these Metrolink people?!? If you don't like your job, get a different one. 3 strikes and you would think Metrolink would be out, but no. Why? Simply put they are practically the only travel option by train, particularly out of this station. I would write more complaints, but yelp has a 5000 characters limit~ you may just have to discover their bad customer service for yourselves, but I hope you can save yourself the headache. read more

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I am visually impaired and arrivv ed for the first time today. The lack of a sign denoting the track layout or sufficiently sized track number marking made it impossble for me to identify where i needed to go to catch my tran. Im not sure why the track numbers cant be marked wwith larger sized signage or painted on the lattform. Also, metrolink train arrival announcements are almost impossible to hear unless you are directly under the speakers. When at a station with an Amtrak stop, the announcements are loud enough to penetrate the noise of the station. Can the volume be increased or additional speakers added? Now to end on a positive note. After finding someone Who could identify the track number i was standing at., i made my way to the bridge elevator. Upon arriving at the top to cross the bridge an off duty Metrolink employee greeted me and ask if i needed help. I Informed him of the train i was looking for to which he turned arounnd and eaccortwd me to the correct platform and tracjed down a conductor who would be working the train i was awaiting to make sure i was boarded when it arrived. There are still people who take a moment to help their fellow human. Thank you! read more

It's a train station, it's a place that you go to ride something and it accomplishes that just fine. However in terms of comfort this isn't my preferred station. For a place that gets winds like crazy or heat, there isn't much shelter from the elements when you're waiting outside but a few roofed benches. If you are on the side waiting for the bus like Megabus, RTA, etc. there really isn't much seating or shade. I've been here once from the metrolink, but normally am here riding the Megabus back home to Las Vegas. it is what it is. read more

The station is not that great... It's true. You get there at 7am and it's freezing. And all you can do is hope for those doors to open to be rescued from the cold. And i'm sure that in the summers it must be hell. However, it works out. Let's be honest, you want to know how the train ride is, now how uncomfortable the wait is in the station. They are security guards around keeping an eye on things, elevators and a few places to sit down. Also it's nice that the bus can pick you up for free if you have your ticket still with you. The metro link train is actually very comfortable. They have plugs to charge your phone, clean (mostly) bathrooms and even tables where you can work or eat. It's pretty nice. The train ride is very smooth most of the time and it's really cheap. On the weekends you can get unlimited trips for 10$. It's obviously not perfect but c'mon, it's not that bad guys. read more

It is a train station. It does what it's supposed to. Trains stop there. How can anyone not give a train station 5 stars when it does all of these things? Edit: The ticketing machines are slow and often out of order, so you have to wait in line for the one working machine as you watch the train pull away without you. read more

This place can be a little intimidating but I've used this station twice now and honestly I haven't had any problems. There is security riding around and you can park overnight, try somewhere where there's already a lot of cars. Otherwise I think it's a great mode of transportation for both the busses and trains! read more

It's Monday of coarse the ticket machine just took $40 from me while I was buying my 7 day pass. Of coarse the machine suddenly shut down and didn't return my $40!! Now I get to call metrolink and see about getting my $40 back, not holding my breath! Sigh, hate Monday's and ticket machine that take my cash. :( read more

Riverside - Downtown Metrolink Station - The machine that stole my $40 dollars. - Public Transportation Near Me - Riverside, California

I have now ridden Metrolink twice with my family and friends to get to San Clemente on the weekend. We cannot say enough good things about Metrolink and this particular station. It seems safe and secure, for parking, and there were plenty of spaces. At this station, there is one security guard in particular who is just so exceptional that he deserves special mention. He was there both times we traveled. His name, as I saw on his badge, is "Tom." Seldom have I met such a friendly, caring, helpful employee of any business, let alone as a security guard at a train station. With a mailed coupon we had, we had trouble obtaining our tickets from the ticket machine, and I'm not sure we could have done it without Tom's immediate and cheerful assistance. He then showed us the way to get to our boarding area, and sent us off with "Have a great day!" We noticed he was like that with everyone. He literally jumped forward to help, smiling and sweet, every time someone--anyone--seemed to have a problem or needed directions. He was not condescending at all. Just seemed happy to help. I thanked him personally at the time, but he was so exceptional, I plan to write his company a letter to let them know what a great employee they have in Tom. I would make the decision to travel from this particular station again, even though it's not the closest one to my home, if only because, hopefully, Tom will be there to help us. We might not need his help next time, but just seeing his smiling face would start our day off right! If you read this, thanks, Tom. You are truly amazing. One doesn't see that kind of helpfulness and obvious joy and exuberance for one's job every day. I hope you never lose that. God bless you. read more

I'm new to riding Metrolink. The Gentleman helping answer travelers question on Wednesday February 7th, in the morning, here at the Riverside Downtown Station is amazing. He's working both side (all 4 Tracks). He is knowledgeable, friendly and making sure everyone is happy. Thank you Sir. read more

I've been commuting to Orange County for years from this station and I love Metrolink, but they don't run this station. The enforcement of the no smoking on the platform across the bridge is very lax. Often the air is thick with cigarette and marijuana smoke. It's unclear who to complain to about this Update: I sent an email to RCTC, the organization that owns this station, and got a very polite response That they have contacted the security supervisor at the station and raised the concern, and are working to have this issue resolved. In addition to this, they are also working with our legal team to place signs on the platform that have an enforcement regulation to further improve their efforts. read more

I think this is a very good Metrolink station. There are security guards always patrolling the area and parking lots. Transients have not taken over the station like many other transportation centers. Parking lot is decent size with free parking. Facility appears to be clean. read more

Riverside - Downtown Metrolink Station - Public Transportation Near Me - Riverside, California

Great station and well staffed security. It seems to be a major hub for workday commuters. read more

I purchased a ticket for my son to travel from DT Riverside to DT Pomona. The ticket was purchased on the mobile app on my phone. When we arrived at the station, the security guard told me to walk my son down to the conductor and have him scan the ticket and then have him board the train. We walked down to the car at the very end and the conductor emerged from the train and rudely said, "What do you need?" So I asked him to scan the ticket on my phone so my son could board and so that the conductor was aware that his trip was paid for. He refused and said that my son needed to have a ticket on him at all times. So I let him know that I was not aware of this and asked if he could make an exception for this trip. Again, he refuses and says that if the sheriffs ask him for his ticket and he does not have one, he will get kicked off the train and fined. I paid for his trip, I was simply asking if the conductor could scan the ticket and let the sheriffs know, (if any were even onboard) that his trip was paid, but that the ticket was on his mom's phone on the mobile app. I mean, it can be verified if need be. He again refused and stated that I had to either buy another ticket or wait for the next train. I asked if my son could take a picture of the ticket and have it on his phone. He said no, we don't accept pictures. But you can accept the pic from MY mobile app?? He also stated that if my son boarded, he would direct the sheriffs straight to him. I wasn't trying to do anything shady. Not trying to get a free trip. Just asking for a little courtesy and help. But this conductor was on a power trip and continued to be a complete dick for no reason. Unfortunately I didn't get his name. So it was a wasted trip to the station, a huge inconvenience, and I had to deal with the conductor's nasty attitude and unwillingness to help. Metrolink, please school your employees on the meaning of common courtesy and customer service. Your conductor failed miserably today. This experience turned me off to using Metrolink in the future. One star because I can't go lower than that. read more

Good clean station, the only downside are the available portable restrooms. read more

Riverside - Downtown Metrolink Station - Dawn at the station. - Public Transportation Near Me - Riverside, California

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This station is convenient and connects the Inland Empire to LA and OC so well through scenic and commercial areas. The weekend day pass is $10. Worth it. read more

Easy Tiffany. The Metrolink is still a very young service. We were treated very nice by the employees. You could have taken the elevators, that you didn't mention instead of taking those flights of stairs. I will say some of the riders are dis-respectful with language and their trash. Not Metrolinks fault. I'm giving 3 stars, because I rode on a weekend special for the first time out of Riverside. The Rialto to LA Metrolink is a little better I believe, but it wasn't all THAT bad Tiff. read more

Nice and clean station. Left my car over 2 days while taking the Megabus to Vegas and came back to my car with no issues. Ample amount of parking as well. Trees are located throughout the lot so you can park your car there for shade. I would bring my car there again no hesitation. read more

I get a bad feeling when I have to be here after dark by myself, but I've actually never had a problem. Most of the homeless in Riverside stay in this area, but I've actually talked to a few and they are really nice and interesting people. Anyway, the security guards are always helpful and attentive, whenever someone is having trouble with the kiosk they walk them through it. The elevator always worked for me, there are plenty of places to sit, the bus comes right up to the trainstation, and there is a Mi Tortilla and Applebee's well within walking distance. I've taken the metrolink from here to Union and from here to the Fullerton and Santa Ana stations, this has been the most convenient out of them as far as busy-ness (being like a 0 in comparison to Union haha), and there being restaurants within walking distance, AND it doesn't smell like pee, like Union Station :-P read more

First time taking the train and it went really well! The train came on time, stops are very brief so make sure you've got all your belongings by the time you get off. There's also a bathroom on the train and they're very well maintained so that's a plus. I can't wait until my next train ride! read more

So why are the ticket machines always broken or not working properly? Sometimes there is a huge line of people waiting to buy their tickets from the machines so you can't buy your tickets on time for your train. They released a metrolink app that you can buy tickets on, but that only works on some phones. I have a Galaxy Note 4 and it doesn't work on my phone. Today, Monday June 13, the machines were ONLY accepting cash. Now, this would be not as bad if it was in a city where there were older people carrying cash or they had ATMs around. However, the Riverside-Downtown Station is in a city with many colleges/schools. There are a lot of students who depend on the train to go back home for the weekend. Most students don't carry cash. I did not have any cash so I asked the female security guard for assistance. She rudely said, "Talk to the train conductor then" and walked away. I was speechless. Talk to the train conductor about what? The train condictor would kick me off the train for not having a ticket, per the rules. Usually the security guard is male and pretty helpful, but this lady was really disrespectful and curt to a lot of people who needed assistance. I had to use Uber to go to a city 1 hour away. As soon as I get in the car, the Uber driver talks about how so many of her customers have complaints about this train station and how the security guards are rude to her and her customers. This train station has such a bad reputation, which is very sad because it should be helpful to homesick college students returning home for the weekend/summer. read more

I used the Metrolink yesterday. After 3 tries, I finally got to buy my ticket in the machine. It is nerve racking, especially since the machine's screen faces the sun and it is very difficult to read. I tried to buy it the night before, but they said I could only buy it 3 hours ahead of time??? Really? Knowing there is always a line in the morning and issues with people not being able to use machine properly, I got there 17 minutes early. It was not a problem. I hear there is an app now for the Metrolink on your phone.I will try that next time. I give them 4 stars because they are IMPROVING. It was a great ride and hey--they DO NOT CHARGE TO PARK YOUR CAR and for a senior, it only costs $6.50 to LA Union Station!!! read more

Not reliable and trains are canceled but they allow you to believe it will only be delayed for 75+ minutes

Station is safe even as early as 5 AM. Commute to Oceanside is beautiful & pleasant. Only turn off is no wifi. These trains need wifi!

The train is hard to catch. However, prices are very good and reasonable. For the weekend, an unlimited pass is only $10. You can go anywhere using the metro link, so it's definitely worth it. read more

On the morning of August 16, 2014, three of the four ticket machines were out of order creating a very long line for the one remaining machine. read more

4 tracks of service for Metro and Amtrak trains, multiple tracks in between those tracks for the freight trains to go thru give lots of views of trains while waiting. The machine for tickets could be a pain if you are buying them there, but there's a app so, use that if your starting your trip at this station. Restrooms are portables out in the main front, not the best but works when you need it. The walkway/sidewalk for walking off the property is missing the way we went so we had to walk out the driveway, but hey we didn't get hit! read more

Took mega bus to las vegas. The entire parking lot front and back was full when I arrived. I parked in the street . When I returned 3 hubcaps were stolen. 1 cracked. Otherwise, great station .. read more

This is the worst mapped location I've ever tried to access via maps! It is awful. iPhone maps took us to OTHER side of the tracks and we could not get directions the actual platform where you could board the train. My mom almost resorted to crossing the tracks through this sketchy opening in the fence along the tracks. The signage is also terrible. There are only signs when you are right next to the station and you don't actually need them. When coming from University, you can see the station but good luck getting there without any signs! All in all, this location is unnecessarily difficult to get to. read more